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Expressing of Satisfaction and Dissatisfaction

COMPETENCY STANDARDS

BASIC COMPETENCE

INDICATORS

MATERIALS

EVALUATION

REFERENCES

Created by:Tengku Novenia Yahya

Nana Nurjannati Siti Wulandari

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Reveal meaning in text conversations and formal transactional and interpersonal continues (sustained) in the context of everyday in life.

COMPETENCY STANDARDS

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Reveal the meaning of the conversation transactional (to get things done) and interpersonal (social) and the official continues (sustained) by using a variety of spoken language accurately, fluently and acceptable in the context of everyday in life and involves speech acts: express satisfaction and dissatisfaction.

BASICCOMPETENCE

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INDICATORS

Using expression of satisfaction in life Giving responds expression of

satisfaction Using expression of dissatisfaction in

life Giving responds expression of

dissatisfaction

Expressing satisfaction is an expression for a feeling of

happiness or pleasure because you have achieved

something or got what you wanted.

Dissatisfaction expression is a feeling we express when

we do not get as enough as we hope and feel

disappointed with some conditions, we must be

dissatisfied.

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MATERIALS

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Defenition of satisfaction and dissatisfactiion

Formula of formal satisfaction expression :

1. … to be + very pleased with …

2. … to be + content with …

3. … to be + satisfied with …

4. … to be + very delighted …

MATERIALS

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Formula

Formula of formal dissatisfaction expression :

1. … to be + displeased with …

2. … to be + discontented with …

3. … to be + dissatisfied with …

4. … to be + disappointed with …

5. ... To be + not satisfied with…

MATERIALS

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Formula

Asking about satisfaction and dissatisfaction

• How do you like your room?

• Is everything O.K?

• Is everything satisfactory?

• Are you satisfied?

• Did you find our service satisfactory?

• Do you want to complain about something?

• Was something not to your satisfaction?

• Are you dissatisfied with something?

MATERIALS

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Asking about satisfaction and dissatisfaction

Expressing satisfaction

• I really like my new haircut.

• I’m completely satisfied with everything you’ve done for me.

• It was satisfactory.

• Everything is fine, thank you.

• Everything was just perfect.

• I’m happy enough with it.

• It was okay. Not too bad

• Good enough.

MATERIALS

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Expressing satisfaction

Expressing dissatisfaction

I am little dissatisfied with the service here.

I am a bit disappointed with the program.

The food was lousy.

I’m tired of working here.

I don’t like the color.

I have a complaint.

I’m very dissatisfied with the condition.

I want to make a complaint.

MATERIALS

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Expressing dissatisfaction

Responding Dissatisfaction I see. I’m sorry to hear that. I’ll look into it. I’ll see what I can do about it. I’ll try and take care of it.

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Responding Dissatisfaction

Conversation 1

Waiter : Is everything O.K. here?

Man : Yes, thank you. Everything is fine.

Waiter : Is your steak satisfactory?

Woman : Quite good.

Waiter : How about your roast chicken, Ma’am? Is it O.K.

too?

Woman : It’s just right. Just the way I like it.

Waiter : Will there be anything else, then?

Man : No, not at the moment.

Waiter : Very well, then. Have a nice day.

Man : Thanks.

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Example

Conversation 2

Shopkeeper : Good afternoon. Is there anything I can help

you with?

Customer : Good afternoon. I am not satisfied with the shirt

I bought yesterday in this shop?

Shopkeeper : Why? What’s wrong with it?

Customer : Let me explain. I wear extra-large T-shirts. The

one you gave me is extremely small. See the

label is M not XL

Shopkeeper : I am sorry, Sir

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Example

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Vocabularies related to expressing Satisfaction

Satisfy (verb) = membuat kepuasan

Satisfaction (noun) = kepuasan

Satisfied (adj.) = puas

Satisfying (adj.) = yang memuaskan

Satisfactory (adj.) = yang puas

Contented (adj.) = puas

Pleased (adj.) = senang

Vocabulary

Vocabularies related to expressing dissatisfaction

Dissatisfy (verb) = tidak membuat puas

Dissatisfaction (noun) = ketidak puasan

Dissatisfied (adj.) = tidak puas

Dissatisfying (adj.) = tidak memuaskan

Dissatisfactory (adj.) = tidak memuaskan

Discontented (adj.) = tidak puas

Displeased (adj.) = tidak senang

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Vocabulary

Nina have been getting the report card.What do you think about her response ?

EVALUATION

1.

What should he say to express his dissatisfaction with her exam?

2.

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3. Underline the expression of satisfaction and dissatisfaction

Chika : do you like the food served in the banquet ?

Maya : It’s fine I think, but I’m a little bit dissatisfied with the service. And how about you? Do you enjoy it?

Chika : it’s okay, not too bad

EVALUATION

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EVALUATION

Read the following statements and then chhose the best the responses !

4. Statement:The english teacher is not happy about the class. It’s very dirty.

What is the best response ?a. It’s very dissapointing. I don’t want to see this again.b. What a messy. I think the students need to clean it.c. How’s your feeling being in this class?

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5. Statement : The elected president is getting the taxes down.

What is the best response ?a,. It’s very amazing. Everybody is satisfied with his great dedication.b.Well, it’s his commitment. Everybody is happy about it.c. What a fantastic. He’s on the right track, I guess.

EVALUATION

6. Conversation :

Hey, Dina. You see Andre has been promoted to be a manager?

What is the best response ?

a. I’m happy with his achievement.

b. Sure! I think he deserves to get it.

c. Well, to my mind he is the best.

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EVALUATION

7. Your pencil is broken.What should you say ?

8. There is no computer on your table.What should you say ?

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Write expressions of satisfactions or disatisfaction on the given situation !

EVALUATION

9. Your class is very comfortable to study at.

What is the best expression ?

10. The movie has not started yet.

What is the best expression ?

11. The homework is very difficult.

What is the best expression ?

12. The uniforms is too tight.

What is the best expression ?

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EVALUATION

REFERENCES

o http://joenzdemak.blogspot.com/2013/07/expressing-satisfaction-and.html#ixzz2mMJRtR8L

o http://evidwin.blogspot.com/2010/10/expressing-satisfaction-and.html

o http://pembahasansoal.com/materi-bahasa-inggris-kelas-xi-expressing-satisfaction-and-dissatisfaction/

o http://ithinkeducation.blogspot.com/2012/06/expressing-satisfaction-and.htm

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