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People Centered Smart Territories: Design, Learning and Analy9cs SMART CITIES EXHIBITION BOLOGNA, o*obre 2013 EXPLORING THE INTERPLAY BETWEEN URBAN GOVERNANCE AND SMART SERVICES CODESIGN Grazia Concilio, Alessandro Deser<, Francesca Rizzo Osservatorio sulle smart ci<es, Politecnico di Milano

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People  Centered  Smart  Territories:  Design,  Learning  and  Analy9cs  SMART  CITIES  EXHIBITION  BOLOGNA,  o*obre  2013  

EXPLORING  THE  INTERPLAY  BETWEEN  URBAN  GOVERNANCE  AND  SMART  SERVICES  CODESIGN    

 Grazia  Concilio,  Alessandro  Deser<,  Francesca  Rizzo  

Osservatorio  sulle  smart  ci<es,  Politecnico  di  Milano  

URBAN  GOVERNANCE  AND  SMART  SERVICES  CODESIGN    

THE  DELIBERATIVE  OPPORTUNITY  

•  Urban  Living  Lab  

•  The  Human  Smart  CiCes  perspecCve  

•  The  deliberaCve  “opportunity”  

•  New  governance  models  

•  Some  examples    

URBAN  GOVERNANCE  AND  SMART  SERVICES  CODESIGN    

URBAN  LIVING  LAB  

SITUATED  SOLUTIONS  

ENGAGEMENT  INNOVATION  

COLLABORATIVE  SERVICES  

ENABLING  TECHNOLOGIES  

DESIGN  THINKING  

URBAN  GOVERNANCE  AND  SMART  SERVICES  CODESIGN    

THE  HUMAN  SMART  CITY  PERSPECTIVE  

“Human  Smart  Ci<es  are  those  where  governments  engage  ci<zens  by  being  open  to  be  engaged  by  ci<zens,  suppor<ng  the  co-­‐design  of  technical  and  social  innova<on  processes  through  a  peer-­‐to-­‐peer  rela<onship  based  on  

reciprocal  trust  and  collabora<on.      

Human  Smart  Ci<es  are  ci<es  where  ci<zens  and  communi<es  are  the  main  actors  of  urban  “smartness”.  

 A  Human  Smart  City  adopts  services  that  are  born  from  people’s  real  needs  and  have  been  co-­‐designed  through  interac<ve,  dialogic,  and  collabora<ve  

processes  ”.    

(Human  Smart  Ci<es  Manifesto,  2013)    

URBAN  GOVERNANCE  AND  SMART  SERVICES  CODESIGN    

THE  DELIBERATIVE  “OPPORTUNITY”  

DeliberaCve  democracy  models  are  since  long  considered  relevant  for  the  infrastructuring  of  urban  governance      DeliberaCon  appears  operaConal  at  the  scale  of  people  interacCon,  small  group  work  and  micro-­‐decision  making  BUT  it  is  sCll  far  from  represenCng  a  decision  making  resource  at  the  scale  of  urban  collecCvity,  of  policy  making      DeliberaCve  “actors”  sCll  “need  to  find  ways  of  linking  the  virtues  of  small-­‐scale  delibera<on  with  decision  making  for  larger  scale  society”  (Goodin,  2008)  

URBAN  GOVERNANCE  AND  SMART  SERVICES  CODESIGN    

THE  DELIBERATIVE  “OPPORTUNITY”  

ULLs  and  Human  Smart  City  iniCaCves  together  are  disclosing  a  promising  bridge  between  the  micro-­‐scale  of  decisions  and  the  urban  governance  mechanisms      This  bridge  can  be  represented  by  collaboraCve  and  creaCve  environments  where  processes  of  smart  service  co-­‐design  take  place  through  dialogic  interacCon  with  and  among  ciCzens  within  a  situated  and  cultural-­‐specific  frame.    

URBAN  GOVERNANCE  AND  SMART  SERVICES  CODESIGN    

THE  DELIBERATIVE  “OPPORTUNITY”  

ULLs,  where  co-­‐design  of  smart  servces  takes  place,  are  showing  to  be  able  to  guest  a  producCve  debate  between  the  design  (service-­‐design)  and  urban  planning  disciplines.  

!

URBAN  GOVERNANCE  AND  SMART  SERVICES  CODESIGN    

NEW  GOVERNACE  MODELS  

Private,  Public,  People  partenerships  (4P  models)    “Quasi-­‐organizaConal”  structures    Not  only/always  MOUs    Small  and  ONLY  necessary  formaliCes    Experimental  dimension  of  policy  making  

URBAN  GOVERNANCE  AND  SMART  SERVICES  CODESIGN    

NEW  GOVERNACE  MODELS  

Private,  Public,  People  partenerships  (4P  models)    “Quasi-­‐organizaConal”  structures    Not  only/always  MOUs    Small  and  ONLY  necessary  formaliCes    Experimental  dimension  of  policy  making  

URBAN  GOVERNANCE  AND  SMART  SERVICES  CODESIGN    

SOME  EXAMPLES  

Periphèria  EU  project        (www.peripheria.eu)    The  HSC  cookbook  is  distributed  here  

 MyN  EU  project          (www.my-­‐neighbourghood.eu)  

 Tomorrow  morning  a  dedicated  session  

Needs & Wishes: get the space back to citizens

PROJECT: RiconquistaMI

TRANSFORMING  WAYS  OD  LIVING  IN  MILANO  

THE  VISION  OF  THE  PROJECT  

PROJECT: RiconquistaMI

PORT

A  LE  M

ARGHE

RITE  A  PIAZZA  LEONAR

DO  

THE STORY

Cidà  Studi  community  

The  square  is  transformed  into  a  pedestrian  zone  Sport  AssociaCons  

Street  ArCsts  

Theatres  and  music  halls  

Neighbourhoods  families  

THE PARTNERSHIP

THE EMERGING GOVERNANCE

Co-­‐design  actors  

Sport  AssociaCons  

Street  ArCsts  Theatres  and  music  halls  

Neighbourhoods  families  

ins9tu9onal  enabler   “co-­‐design”  drivers  

THE STICK-AROUND APP

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THANK  YOU  FOR  YOUR  ATTENTION    Grazia  Concilio  [email protected]    Alessandro  DeserC  [email protected]    Francesca  Rizzo  [email protected]