exploring the organization-user relationship in private-collective knowledge communities
DESCRIPTION
Presentation slides given by Elia Giovacchini at the SMS CK Prahalad Conference in San Diego, CA.TRANSCRIPT
Exploring the Organization-user Relationship in Private-Collective Knowledge Communities
Robin TeiglandStockholm School of Economics
Paul M. Di GangiLoyola University Maryland
Björn-Tore FlåtenUniversity of Agder
Elia GiovacchiniStockholm University
Nicolas PastorinoeZ Systems
Director Community
04/11/2023
Nicolas Pastorino@jeanvoye Lyon, FranceDirector Community at eZ Systems
Open-source, eZ Publish, PHP, CMS, Content Management
http://share.ez.no,
Community management, mountaineering and climbing
But how to balance the needs of the community with the needs of the
firm in this co-creation model?
The Study – Data Collection
Online Survey• 18 responses
Interviews• 16 interviews of 45-120 min
Multiple types of actors (key players) affect development of eZ Community
Preliminary Finding
3OA
CM OA
OA
3OA
CM
eZ Organizational Agent
3rd Party Organizational Agent
Community Member
eZ
OACM
eZ eZ Systems - Organization
Model of relational dynamics
• Communication Dynamics
• Decision Making Process
• Member Development
Preliminary Finding
3OA
CM OA
eZ
OACM
Communication Dynamics
“Did you mean the communication between Nicholas and the eZ publish community? Yes, it’s very nice!”
“I think the communication by Andre, Lucaz, Nicolas… is great, but one gets the feeling that they may not
have the best communication with eZ Systems.”
Decision Making Process
“Maybe more trusted people could make/develop eZ Publish. More people from community could become
professional or ‘half-professional’ eZ partners, developers…”
“… It’s harder to give confidence to an open-source community driven by an editor than a community driven
by a democratic or autocratic authority.”
Member Development
“Creating the badge/grade/xp/achievement system…”
“Focus heavily on the noob. Hard core devs are already here, but there are not that many in the world. Grooming noobs is a growth opportunity.”
Action items to improve communication relations, decision making process, and member development.
Benefits to eZ
eZ Publish Community represents new form of organizing and network of relationships. Results can help researchers and
practitioners understand how to operate this model effectively.
Uniqueness Value
eZ Publish Community is complex network of relationships driven by multiple motivation factors that
are dependent on individual actor’s goals.
Overarching Finding
Thank You!
If you have any question regarding this research and to learn more about the researchers managing this study, please see our websites below:
www.paulmdigangi.comwww.knowledgenetworking.org
twitter.com/bjorntfltwitter.com/eliagh
twitter.com/robinteigland