Expert System Global IntranetDesign ProcessGIANLUCA NICOLETTA

TECHNICAL WRITER INTERN 2015-2016 @ EXPERT SYSTEM

My jobDesign a new Global Intranet portal for Expert System employees

Content migration and translation from old, italian-only intranet

Implementation on pre-existing company’s wiki based on XWiki

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Goals Follow employees’ everyday needs

Align with corporate identity

Adapt to international team

Communication between colleagues

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How I did it1. Interviews

2. Personas

3. Design

4. Implementation

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1. InterviewsFind out the habits of the users, focusing on:

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Job function Country of work

2. PersonasCreate user models from interviews data

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• Developer, 30 years old

• Seniority < 1 year

José

• Linguist, 26 years old

• Seniority 1 year

Giulia

• HR Specialist, 32 years old

• Seniority 3 years

Serena

• PM, 35 yearsold

• Seniority 5 years

Paolo

3. Design Information architecture

Homepage mockups

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Information architecture

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Home

CompanyEmployee’s

ServicesBusiness

AreasCogito

TechnologyTools

How-ToPeople News

Offices

History

Management

Org Charts

Get Started

Product & Component

R & D

MKTG & Sales

Professional Services

Delivery

Finance

HR

Facilities

IT

Everydaytools

TechServices

Homepage mockupsProposition 1

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Homepage mockupsProposition 2

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Homepage mockupsProposition 3

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Homepage mockupsApproved mockup

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4. Implementation Corporate design

Country-customized content

Business Areas Blogs

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Corporate DesignSome content is blurred due to Expert System corporate policy

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Country-customized contentNavigation items and page contents change in respect of the user country

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Business Areasblogs Updates directly on the

homepage

Communication targeted by business category

Some content is blurred due to Expert System corporate policy

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Thank you!Special thanks to my Expert System colleagues and:

Marco Varone, President and CTO

Andrea Belli, R&D and Technology Director

Francesca Petronio, Corporate HR Director

Expert System logo is a property of Expert System Spa

All content published by courtesy of Expert System Spa

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