experiência do usuário e design de interfaces no governo
TRANSCRIPT
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Experiência do usuário e Design de Interfaces no Governo
Alex Sandro Gomes, Cin UFPE
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No caso dos sistemas de informação, as interfaces são o principal canal de comunicação entre o software e o usuário. Uma interface não bem planejada pode comprometer o sucesso de um projeto. Usuários querem uma experiência de uso que seja agradável e simples, que não precise ler manuais ou instruções para completar alguma tarefa, nem muito menos ligar para o suporte para tirar dúvidas. E, além disso, o sistema precisa atender às suas necessidades!Neste #bATIpapo, o Alex Sandro irá abordar o tema usabilidade em sistemas, tão importante para o governo e, ao mesmo tempo, tão esquecido nos últimos anos. Esperamos a presença de todos!
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MUDANÇA DE PARADIGMAHistória da Ciência
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MUDANÇA DE PARADIGMAModelo de usuário
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Ator
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http://www.mobiltec.com.br/
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http://www.culturamix.com
Corpo
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Human factors and ergonomics
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Cidadãohttp://www.onibusparaibanos.com/
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User Mental Model
PAYNE, Stephen J. Users' mental models: the very ideas. HCI models, theories, and frameworks: Toward a multidisciplinary science, p. 135-156, 2003.
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MUDANÇA DE PARADIGMADesign | Interface’80 | Interaction’90 | Experience’00
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Design de interface
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ORR, Julian Edgerton. Talking about machines: An ethnography of a modern job. Cornell University Press, 1996.
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https://public-media.interaction-design.orgDesign de Interação
BANNON, Liam. From human factors to human actors: The role of psychology and human-computer interaction studies in system design. Design at work: Cooperative design of computer systems, p. 25-44, 1991.
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Shaping the Future Implications of Digital Media for Society
Design de Experiência
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DICOTOMIAVisão estratégica P&D&I versus Cultura industrial
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MCTI
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http://www.georgtarne.eu
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J. Howard Miller's
"We Can Do It!" poster de 1943.
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Scientific thinking
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“A guiding model of a large portion of ethnographic work was to provide understanding of people, practices and systems that would reduce probability of failure for an innovation.” (Ken Anderson, 2014)
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Quem de TI possui formação para pesquisa com seres humanos?
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www.
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Design thinking
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https://learndesigntech.wordpress.com
Design thinking
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Skething
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www.leslieforman.com
dthsg.com
Design thinking
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agapedobrasil.com.br
Design thinking
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http://www.opensoft.pt/
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MUDAR CULTURA
Scientific Thinking e Design Thinking na concepção de SI de governo
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'O brasileiro não leva o design a serio' O ESTADO DE S.PAULO 22 Outubro 2012
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designdeconversas.com.br
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Agile UCD (User Centered Design)
https://media.licdn.com
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Skething
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DIALOGIATríplice Hélice
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Triple Helix Systems of innovation
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Vilem Flusser
Que é design ?
“(…) design significa aproximadamente aquele lugar em que arte e técnica (e, consequentemente, pensamentos, valorativo científico) caminham juntas, com pesos equivalente, tornando possível uma nova forma de cultura”.
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openredu.org
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Muito obrigad
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