experiences of commercial banks in bosnia and herzegovina with electronic payments

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www.nlbtuzlanskabanka.ba

Sarajevo, 21.10.2010. Sanjin Stević, Šef Sektora Kartičarstva i elektronskog bankarstva

Experiences of Commercial Banks in Bosnia and Herzegovina with Electronic

Payments

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The Basic Data

Sanjin Stević, Šef Sektora Kartičarstva i elektronskog bankarstvaSarajevo, 21.10.2010.

Card business has existed in the bank since 2002, when domestic BamCard, debit and credit cards have been introduced;

Since 2006, international cards Maestro/MasterCard have been part of our offer, and since 2007, Visa cards as well;

Electronic banking has been included in our offer since 2007;

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Limiting Factors:


Society which with many difficulties accepts changes;

Fear of using payment cards and new technologies in general;

Existence of grey economy which hinders faster development of new technologies;

Insufficient knowledge of clients on the possible benefits;

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Electronic Banking:


In the beginning, clients had no confidence in this service;

Since the introduction of electronic banking, the number of transactions and users has been increasing constantly;

One of the most important limiting factors is the non-acceptance of electronic signature by some companies and institutions;

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Electronic Banking:


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Payment Cards:


Visa and MasterCard debit, credit, gold and business cards are included in the offer;

Clients who have no experience with cards have a fear of using them, and once they start using the cards, the fear disappears and most payments are performed by means of a card;

As the grey economy percentage is decreasing, and the control of money flows is becoming better, clients increasingly use cards as means of payment;

Experiences with payment cards are positive, and permanent education of employees and clients is a very important factor in establishing confidence in the offered product;

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Payment Cards:


CHIP + PIN – for all Visa and MasterCard cards;

Developed system of monitoring and checking of transactions 24 hours through DMS system;

ATMs of the Bank are equipped with up-to-dated, technical forms of protection which make impossible copying of data from the card, i.e. stealing of data from the card;

EMV POS acquiring for Visa and Mastercard products;

SMS notification of transactions;

Implementation of PCI standards;

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Platne kartice:


The number of cards is increasing, as well as the turnover on cards, ATMs and POSs;

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Education and Trends:

Every day education of employees and clients. Internal education of employees within the Bank gives very good results;

Although there are objective obstacles, turnover and usage of payment cards increases every month;

It is very important to acquire the confidence of clients in reliability and safety of using electronic banking and payment cards;

To improve the offer according to the requests of clients and markets.

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Thank you!Sanjin Stević

[email protected]

NLB Tuzlanska banka d.d., Tuzla

Maršala Tita 34, 75000 Tuzla

T: +387 35 259 445

F: +387 35 302 839

E: [email protected]

experiences of commercial banks in bosnia and herzegovina with electronic payments

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