experience world class processes!© adaptive processes consulting juggling the balls art of managing...
TRANSCRIPT
Experience World Class Processes!© Adaptive Processes Consulting
Juggling the BallsArt of Managing Multiple
Standards Implementation
LN MishraPrincipal Consultant
Adaptive Processes Consulting Pvt. Ltd.24th August 2011
www.AdaptiveProcesses.com
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About Adaptive Processes Mission: “To improve governance, risk
and compliance management practices in cost-effective and timely manner”
More than 100 person-years consulting experience in quality and information security
ISO 9001:2008 certified from DNV GRCPerfect – Enterprise Governance,
Risk and Compliance Management system for rapid and cost effective process implementation
Completed 10 ISO 9001, 5 ISO 27001, 10+ ISMS, multiple CMMI, ISO 20000 initiatives
Served close to 90 clients so far Endorsed education provider for IIBA,
Canada 100% key client repeat rate
Experience World Class Processes!© Adaptive Processes Consulting
Speaker Profile – LN Mishra
18+ years of IT and Consulting experience with various companies such as IBM, Infosys, PWC, iGate etc.
Certified ISO 9001, 27001, 20000 and BS 25999 Lead Auditor
Certified Project Management Professional from PMI, USA
Certified Scrum Master from Good Agile, USA Certified Quality Analyst from QAI, USA (World Topper-
Year 2000) Implemented management systems for more than 25
companies PGDM from IIM Ahmedabad and BE in Electronics and
Communication Current Role – Principal Consultant, Adaptive Processes
Consulting
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Objectives of the Presentation
Discuss challenges associated with multi-model implementation
Best practices that the presenter learnt in his experience as a management system consultant
Question and Answer
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Standards and Standards…..
2700120000
1400118001
PCMM
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Changing over time ISO 9001 – 1994, 2000, 2008 BS 15000 - ISO 20000 – 2005,
2011 CMM to CMMI – v1.0, 1.1, 1.2,
now 1.3 BS 7799 – ISO 17799 – ISO 27001 ITIL – V2 then V3
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Challenges
So many audits?
People recruited seem to have lesser experience day by day
So many standards!!! They are changing
Our systems are changing slower than our business needs
How can we continually improve our delivery capability?
So little time?
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Standards are order of the day
Competitive advantage in market place
Streamline their processes to achieve better Quality and Productivity
Customer requirements Legal requirements Address attrition issues
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Experience World Class Processes!© Adaptive Processes Consulting
Challenges faced Too many requirements
More than 2000 requirements 80+ processes 50 + policies 60+ data requirements 20+ trainings Numerous audits and
assessments for projects. Large effort needed in upkeep
of the management system
Experience World Class Processes!© Adaptive Processes Consulting
Challenges faced Confusion of terminology
“Document Control” in ISO 9001 becomes “Configuration Management” in CMMI,
“Corrective and Preventive Actions” in ISO 9001 becomes ‘Causal Analysis and Resolution” in CMMI.
Service continuity vs. Business Continuity
Projects face ever increasing demands on schedule, quality, productivity, staffing and attrition
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Causes behind the challenges Each model implementation is a
separate initiative Viewing organizational
processes from standard’s perspective
23 Processes for 23 Process Areas of CMMI
Change management preocess – one for CMMI and one for ISO 27001
Difficulty in integrating multiple models/standards into one improvement program
Lack of comprehensive integrated data management system
Excessive emphasis on documenting and assessing processes
Bookish view of process implementation
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Looking at the organization as a wholesome entity
Integrated Quality, Security, HR Management System
Simple systems Integrated data management
system Cross-functional teams Regular feedback from all
stakeholders regarding process expectations and performance against them
Make policies and processes role and context based
Tailor processes as per complexity
Integrate all audits eLearnings
Best Practices
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Integrated Process Model
Experience World Class Processes!© Adaptive Processes Consulting
Pain is unavoidable, suffering is.
Thank You!
Any Questions?