Version: 1.0Stream: Health/ Community

Experience Based Co-Design (EBCD)

A Brief Introduction

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The Experience Based Design approach is…

…about using lived experience to gain insights from which you can identify

opportunities for improvement

…about experiences not attitudes or opinions

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© NHS Institute for Innovation and Improvement 2009

What is Experience Based Co-Design?

http://www.kingsfund.org.uk/projects/ebcd/experience-based-co-design-description

“The biggest untapped resources in the health

system are not doctors but users (of the service).

We need systems that allow people and patients to be

recognised as producers and participants, not just

receivers of systems … At the heart of the approach

users will pay a far larger role in helping to identify

needs, propose solutions, test them out and implement

them, together.”

Source: Design Council, 2004

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© NHS Institute for Innovation and Improvement 2009

The Tools

DiariesPatient Stories

Audit

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Capture

Understand

Improve

Measure

The Approach – 4 Steps

© NHS Institute for Innovation and Improvement 2009

CAPTURE the Experience

The way the National Health Service in the UK has done this. (10:58)

http://www.youtube.com/watch?v=OXG0G1LrK3I

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The way we incorporate it in our projects?

• Value Stream Mapping Sessions

• In Person Engagement Sessions

• Client Committees

• Youth Engagement

• Survey and Other Strategies

UNDERSTAND the Experience

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Improve and Measure

• This is where your experience will help us improve the care delivered

• The team will also look at the before and after picture of clients and the processes to make sure we are able to “measure” or in other words “see” the improvements.

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Reflections on the Lived

Journey

(the purple post-its)

Map touchpoints and emotional journey

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More EBCD Videos

http://www.healthtalk.org/peoples-experiences/improving-health-care/experiences-

unexpected-maternity-care

Developing a Client/ Family/ Youth Value Statement or Ideal StateWhat is it that we all agree on

to ground us?

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Thank you for your time, we look forward to working with you!