expedient itil intermediate study material
DESCRIPTION
The ITIL Intermediate CSI training material consists of purpose, objectives and scope of the business, service transition in ITIL service lifecycle, approach to CSI, context of CSI in the ITIL service lifecycle, continual service improvement principles and more. Continual service improvement methods, benchmarking, service measurement, metrics, return on investments, service reporting, fault tree analysis, failure analysis, workload and demand management, organizing for continual service improvement and more are also covered. The major aspects such as technology considerations, implementation of continual service improvements, role of governance to CSI, communication strategy plan, challenges facing CSI and risk associated with implementing CSI are also included.TRANSCRIPT
