expanding pockets of devops greatness

Expanding Pockets of DevOps Greatness

Gene Kim

Jeff Gallimore

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Housekeeping

▪ This webinar is being recorded

▪ Links to the slides and the recording will be made available after the presentation

▪ You can post questions via the GoToWebinar Control Panel

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Gene Kim

Author, Researcher

IT Revolution

Jeff Gallimore

Partner, Co-Founder

Excella Consulting

Meet Your Presenters

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What Does Greatness Look Like?

▪ More throughput

▪ More stability

▪ More control

▪ More winning

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High Performers Are More Agile

46x 440xmore frequent

deployments

faster lead times

than their peers

Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report

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High Performers Are More Reliable

5x 96xlower change

failure rate

faster mean time

to recover (MTTR)


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High Performers Are More Secure And Controlled

2x 29%less time spent

remediating

security issues

more time spent

on new work

Source: Puppet Labs 2016 State Of DevOps Report: https://puppet.com/resources/white-paper/2016-state-of-devops-report

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High Performers Win In The Marketplace

2x 2xmore likely to

exceed profitability,

market share and

productivity goals

more likely to achieve

organizational and mission

goals,customer satisfaction,

quantity and quality goals


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High Performers Win In The Marketplace

2.2xhigher employee

Net Promoter Score

Source: Puppet Labs 2016 State Of DevOps Report: https://puppet.com/resources/white-paper/2016-state-of-devops-report

50%higher market

capitalization growth

over 3 years*

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We Need DevOps Now

▪ We want all those benefits from “more DevOps”…

▪ But how do we get “more DevOps” so we can get those benefits?

▪ Big Realization: You already have DevOps within your organization – it’s just not evenly distributed

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Vertically

▪ Convincing your team (down) and your boss (up)

▪ Well-known, visible, formal relationships

▪ Based on authority

Horizontally

▪ Connecting to colleagues (across)

▪ Informal power structures and social networks

▪ Based on influence

Scaling DevOps

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This Webinar Is For You If…

▪ You believe in the benefits of DevOps

▪ You want to build and promote grassroots DevOps efforts within your organization

▪ You’ve had small DevOps successes – like with a single team or project

▪ You’re aware of some like-minded people and groups within your organization, but you don’t know who they all are

▪ You lack a significant span of control (i.e., you’re not an executive)

▪ You want to build a “coalition of the willing”

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Dimensions of Transformational Leadership

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Your Strategies for Scaling DevOps Horizontally

1. Share: “I provide opportunities to share knowledge and make success visible.”

2. Communicate: “I create common communication channels.”

3. Standardize: “I increase standardization and consistency of processes and tools.”

4. Empower: “I develop leadership capacity.”

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1. Share

▪ Provide opportunities to share knowledge and make success visible

▪ Help like-minded allies find you

▪ Advertise the real, practical, relevant benefits of DevOps within your organization

▪ Avoid debate of academic, hypothetical, “we’re different”

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▪ “Show and Tells”

▪ Demo Days

▪ Webinars

▪ Internal Open Source

▪ Dojos

▪ [Picture Here]

1. Share: Tactics

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▪ Answer “What’s in it for me?” for your audience

▪ Connect the dots so it’s easy to see why their participation is valuable to them

▪ [Picture Here]

1. Share: Pro Tip – “What’s in it for me?”

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Target

Ross Clanton and Heather Mickman hosted internal DevOps Days events

Verizon

Nanda Kumar gamified DevOps by creating “DevOps Cup” competition

1. Share: Examples – Target and Verizon

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2. Communicate

▪ Create common “go to” communication channels that focus, facilitate, and encourage collaboration

▪ Make it easy for people to find information they need, share knowledge they’ve discovered, and communicate with like-minded people

▪ Avoid fragmentation and factions

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▪ Wikis and intranets

▪ Chat rooms

▪ Email lists

▪ Newsletters and mass education

▪ [Picture Here]

2. Communicate: Tactics

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▪ Use stories with a beginning, middle, and end

▪ Make it visual with graphics, logos, stickers

▪ Include numbers and metrics for evidence

▪ [DOES]

▪ [stickers]

▪ [SODR]

2. Communicate: Pro Tip – Good Marketing

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3. Standardize

▪ Increase standardization and consistency of language, processes, and tools

▪ Adoption because people want to – not because they have to

▪ “Make the right thing the easy thing”

▪ Respect individual flexibility

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▪ Standardize common services

▪ Scorecard

▪ Experimentation

▪ Common language

▪ Adopt rogue apps

▪ [Picture Here]

3. Standardize: Tactics

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Merck

Jason Victor adopted one team’s unsanctioned issue and task management suite and promoted it

Google

Mike Bland used “Rainbow of Death” to change culture around automated testing

3. Standardize: Examples – Merck and Google

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4. Empower

▪ Develop leadership capacity

▪ Find individuals whose contributions stand out from their peers

▪ Visible and not-so-visible

▪ Be proactive and reach out

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▪ Identify leaders

▪ Mentor leaders

▪ Promote influence across groups

▪ Create impactful roles

▪ [Picture Here]

4. Empower: Tactics

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4. Empower: Pro Tip – Keep An Open Mind

▪ Don’t dismiss the counterintuitive

▪ Experiment to find out what really works (and what really doesn’t)

▪ Treat failures as learning opportunities

▪ Incorporate ideas from others to increase their buy-in

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Tasktop

Mik Kersten helped team members visualize the value stream, which highlighted bottlenecks – and identified big contributors

4. Empower: Example – Tasktop

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Leadership Matters

▪ Teams with the least amount of transformational leadership behaviors (the bottom third) were one-half as likely to be high IT performers

▪ But leaders cannot do it alone! Teams with the top 10% of transformational leaders performed no better than the median


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Leaders Affect Outcomes Through…


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▪ Change is risky

▪ Taking risks requires courage

▪ Courage is a characteristic of every great hero

You Can Be A Hero

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Available for download in the Handouts section of your GoToWebinar control panel

Get The Whitepaper

https://itrevolution.com/book/expanding-pockets-greatness/

https://itrevolution.com/book/expanding-pockets-greatness/

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More Whitepapers

https://itrevolution.com/devops-books/

DevOps Enterprise Summit

https://events.itrevolution.com/

Other Resources

https://itrevolution.com/devops-books/

https://events.itrevolution.com/

Questions

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Thank you!

▪ Don’t miss our next webinar!

▪ Featuring Gene Kim, Pauly Comtois, and Tim Buntel

▪ Register today! https://xebialabs.com/community/webinars/

https://xebialabs.com/community/webinars/

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