EXCHANGE

SERVICE UPDATEDECEMBER 2, 2008

ISC Networking & Telecommunications

Overview of ServiceAvailability ReportRatesRoadmapQ&A

Agenda

Overview In production since July 2007

10 Windows servers in 3 campus data centers2 TB of mailbox storageData replicated in Levy and Nichols campus data centers

Overview Over 2,800 users

About 230 BlackBerry handheldsAbout 295 ActiveSync handheldsDefault quota is 250 MB (more than 800 users purchased higher quota)

Service Review Target: 99.5% (43 hours, 48

minutes) Exchange: 99.99% (3 minutes, 30

seconds) BlackBerry: 100%

Averaged across multiple servers/services

Remedy CasesSLA: 24 hour responseSince October, 45 casesShortest: 23 minutes<24 hours to resolve 36% of casesLongest: 16 days (response, complexity, vendor escalation)

Rates No change to base price since July 2007 New rate for FY10 – No higher than

$9.50/user/month (up from $7.50) Additional storage: $1.25/250MB/month

(up from $1) Quota over 1 GB - $50 onetime setup fee All future migrations charged T&M

Market Rate

Stanford - $12/monthColumbia - $21/monthOutsourced - $0-12/month depending on features and quota

Short-term (0-3 months)Medium-term (4-12 months)Long-term (>1 year)

Roadmap

Zimbra Free/busy

November - Zimbra GAL Changes

December - Internal ISC PilotFebruary - Zimbra GAL sorting to [Lastname, Firstname]

March - General Availability

Mobile Devices

December - PDA policy review

6 characters to 4 characters

SP1 Rollup 5 Late January - Upgrade

Service startup fixes OWA blank page fixes Missing recurring calendar items in

OWA view http://support.microsoft.com/?

kbid=953467

Future Investigate Sharepoint

Recommend a hosting provider Manage service of a hosted provider

Run Sharepoint centrally Investigate brick-level backups

Q&A

Q&A - Customers Current - Purge Junk mail every

14 days Goal - Also purge deleted items

every 14 days Goal - Deleted accounts max

grace of 6 months

Q&A – Your topics Self-service disabling of POP/IMAP by

user or group? Can we allow server-side address books

by groups/schools/divisions? Can we allow server-side distribution

lists? Can we pull LN, FN, and MI from PCOM? Can we sort GAL by LN, FN?

Q&A – Your topics What are best practices for Outlook

cached/online mode? What's the behavior for device remote wipe? Do SD cards get cleared after a remote wipe? What is the behavior of large mailboxes? Can account management help with PDA policy

compliance? Are we considering offering Sharepoint?

References http://www.upenn.edu/computing/

email/

http://prowiki.isc.upenn.edu/wiki/

Thank You

exchange-help@isc.upenn.edu