excellent service
TRANSCRIPT
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Excellent ServiceFriday Insight
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Pelayanan Prima
“Wah, satpam banknya ramah banget yach!”
“Salut deh buat sopir taksinya, HP saya kemarin ketinggalan dalam taksi dikembalikan lho”
“Kapok kapok, ra ndono maneh, kasire galak!”
“Garansi sih garansi, mosok 3 minggu baru selesai servisnya?!”
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Mengapa Konsumen Pergi?Mengenali harapan pelangganMengenali harapan pelanggan
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Excellent Service Gunanya Apa?
Menciptakan pelanggan dan membuat mereka kembali
Membuat diferensiasi dengan perusahaan lain
Menjaga reputasi perusahaan
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Guys guys, lihat videonya saja yuk :)
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5 Elemen Penyusun ES
Excellent ServiceReliabilty
Assurance Tangible
Emphaty
Responsiveness
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Time to Practice
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Membuat Contoh ES
Bengkel Motor “si Asik”
Puskesmas Kecamatan “Minggir”
Toko Online “Dodolan”
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Service Excellent adalah upaya untuk memenangkan hati customer atau calon
customer. Dilakukan dengan tulus dan terus menerus.