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EXAMPLE CASE STUDY
STAKEHOLDERS AND PARTICIPATION
Case Background
A hypothetical medium-‐sized municipality in the north of the Netherlands has been working on increasing participation of their inhabitants in policy-‐making. They have recently made some changes in their policy and now they wish to find out whether the inhabitants of their municipality felt that there were sufficiently included in these decisions. To be able to measure this they use StoryTeller suite and send out an inquiry to 500 people in their municipality. Because the municipality was aiming to conduct this inquiry again over a period of time, they also included a question on when the event described in the story to place to be able to measure whether this would change over time.
Inquiry
Could you share a story about a time you tried to influence the decisions made in your municipality?
1. This story relates to (please select a maximum of two): • Education • Safety • Traffic • Buildings • Construction permits • Parking • Elderly care • Social cohesion • Community initiative
2. The tone of your story is:
3. Who was affected or benefitted the most from your influence?
Very positive Very negative
People who were most involved with what you influenced
The whole community
Municipal officials
2
4. How do you think your input in municipality decision-‐making could be expanded:
5. How did people feel about your input in the community?
6. Your influence on the decision(s) was:
7. Your example of a story with influence on municipality decision-‐making:
8. Who can influence decisions in your municipality:
• Owners of restaurants, hotels, shops and businesses • Youth • Elderly people • International actors (such as the EU or the UN) • National politicians • Local politicians • Local celebrities • Religious leaders • Interest and advocacy groups • Students
Resources Platform
Connections/Network
Indifferent Divided
United
Very positive Very negative
Is an exception Happens frequently
3
9. When did this story take place? • Last month • More than a month ago • More than six month ago • More than a year ago • More than two years ago
10. In which region of the municipality do you live? Tap on the picture to indicate where your house
is approximately.
11. Age group of respondent:
• <12 years • 12 – 18 years • 18 – 29 years • 30 – 44 years • 45 – 59 years • >60 years
12. Gender of respondent:
• Male • Female
4
ANALYSIS
After gathering all the stories, the analysis can begin. From the first question we can see that many of the stories given related safety, social cohesion or community initiative.
From the third question, it appears that quite a lot of people considered the whole community to be affected or benefitted from what the story described.
3. Who was affected or benefitted the most from your influence?
The fourth question showed that the input in decision-‐making could be expanded through access through a platform of influence. If the municipality is looking for ways to increase input from its inhabitants into its decision-‐making this would be a field where that could be improved, according to the people that gave their stories in this inquiry.
1. The story relates to:
Education
Safety
Trafeic
Buildings
Construction permits
Parking
Elderly care
Social cohesion
Community initiative
People who were most involved with what you influenced
The whole community
Municipal officials
5
4. How do you think your input in municipality decision-‐making could be expanded:
The cases described in the stories appear to happen frequently and since these results are significant they provide information about how often the stories described in this inquiry appear.
Next, it is possible to look at some questions in combination with classifier questions such as age and location. Only the significant and relevant combinations of questions will be provided.
A combination of question 2 and classifier question 10 leads to the following picture. From this picture it can be seen that the people living in the area that is classified as ‘Noord’, were very positive in their stories. Contrary to that, the people living in the areas ‘Centrum’, ‘Zuidoost’ and ‘Noordoost’ were not as positive with their stories and attached negative values to theirs. To learn from where input in municipality decision-‐making was successful it would be worth looking at the individual stories of those living in the ‘Noord’ area. On the other hand, the individual stories of those living in ‘Centrum’, ‘Zuidoost’ and ‘Noordoost’ would provide information on where and how this input could be improved.
7. The case described in your story:
Happens frequently
Is an exception
Resources Platform
Connections/Network
6
2. The tone of your story is & 10. In which region of the municipality do you live?
Another combination that yielded significant results was the combination of positive or negative with age. We can see here that the groups aged between 18-‐29 years, above 60 years and the 12 – 18 years old group attached positive values to their stories. On the other hand, the group 30 – 44 years attached negative values to their stories and indicates that this group has many stories where input into municipality decision-‐making was not valued or used.
6. Your influence on the decisions was & 11. Age group of respondents.
Very positive Very negative
Very positive Very negative
z
Noord
Zuid
Oost
West
Centrum
Zuidoost
Zuidwest
Noordoost
Noordwest
Other
<12 years 12 – 18 years
18 – 29 years
30 – 44 years
45 – 59 years
> 60 years