1- YOU HAVE RECEIVED A HANDSET TO REPAIR, WHICH SHOWS CHARGING EVEN WHEN THE CHARGER NOT CONNECTED, WHICH OOF THE FOLLOWING WILL YOU RECQUIRE TO FINND A SOLUTION TO THIS PROBLEM

MULTIMETER AND PCB STAND FLASHING DEVICE TWEEZERS AND PLASTIC OPNERS ULTRASONIL TESTING MACHINE

2- WHICH OF THE FOLLOWING STATEMENTS ARE TRUE ABOUT LEAD FREE SOLDERING ?

STATEMENT (A) THE TEMPRATURE OF THE SOLDERING MACHINE SHOULD BE 700-800 FSTATEMENT (B) THE FLUZ CONTENT IN THE WIRE SHOULD NOT BE MORE THAN 2%W/W

BOTH THE STATEMENTS ARE TRUE ONLY STATEMENT (A) IS TRUE ONLY STATEMENT (B) IS TRUE BOTH STATEMENTS ARE FALSE

3- WHY IS ESD TESTING PERFORMED?

AS IT IS LAID OUT IN THE COMPANY RULES, IT HAS TO BE FOLLOWED IT HAS TO BE PERFORMED TO AVOID ANY SECOUNDARY DISCHARGE THAT CAN OCCUR

WITH IN THE IT IS NOT A HARD AND FAST RULE TO PERFORM ESD TESTING IT IS PERFORMED BECAUSE DESIGN ENCLOSURES CAUSE CHARGE TRANSMISSION

4- What does ESD stand for?

Electrically Sensitive Devices Electrostatic Discharge Electronic System Delivery Electrostatic Devices

5- While repairing a Handset, you forget to wear a grounding wrist strap and got a minute electrostatic discharge when you opened the handset. Which of the following would be an important step in this situation?

Informing your supervisor about the incident Telling your team member about the incident Not informing anyone about the incident Going to the hospital as fast as possible

6- If an antistatic wrist wrap and the may are connected together, do we need to connect them to earthling (ground potential)?

No, not required as long as all the conducting parts are the same Yes, it is required to equalize the potential between different components No, As earthling will not make a difference Yes, we need to connect to ground potential as it will prevent flow of charge.

7- Which of the following statements is correct for avoiding ESD problems?

Statement (A) you should select the circuit configuration that is unresponsive to short transitsStatement (B) you should avoid printed circuit board (PCB) pattern to minimize induced voltage

at critical nodes.

Only statement (A) is true Both the statements are true Both the statements are false Only statement (B) is true

8- You have finished repairing a handset which had a faulty PCB. Which of the following is important to close the activity now?

Assessing a junior to make note of all the activities and discussing with him at the end. Ensuring that all the documentation is complete and parts replaced/repaired are

mentioned, and then giving the completion status to your supervisor Ensuring that all the documentation is complete and the parts repaired or replaced are

mentioned and noted in the relevant documents. Ensuring that the handset is clean before delivering it to the costumer

9- After completion of a repair request what should a technician do next?

He should immediately switch to the next important work He should make sure that all relevant parties are notified about the completion He should make a note of the time taken in resolving the repair request He should make sure that he trains his juniors well

10- For a handset repair technician which of the following statements are correct regarding the rules and responsibilities pertaining to documentation and recording?

The technician should retain the documents related to repair fault description and action items executed

The documentation part can be handed over to another dedicated team The documentation part is optional and hence can be decided on a case to case basis It is the duty of admin staff to look after the documentation

11- Which of the following should not be documented after completion of a repair of a handset by technician?

If the handset previously suffered any physical/accidental damage If the repair has been attempted without original parts Details of the person who has referred this service The charges involved in the repair tasks

12- A costumer has lodged a complaint regarding faulty equipment but the same time he is not ready to submit the faulty handset unless it is replaced, what should you do in such a case?

Assure the customer that his handset will be repaired/replaced according to the severity of the fault and he need not worry

Make sure that the defected handset/device is recovered from the customer facing team

Assign the job of recovering the faulty handset from the customer facing team to a subordinate team

Should not worry as this is not his job role

13- You receive a complaint regarding a faulty handset from a customer. what should be your first step?

Visiting the customer and repairing the handset Asking your juniors to perform a check on the handset Escalating the case as this is not your job Ensuring that the defected device is recovered from the costumer facing team

14- What should be your next step once the customer facing team has visited the customer? Taking down the handset specification in order to understand the defect properly Recovering the faulty devices from the customer facing team and start fixing the defect Taking proper noted from the customer facing team and understanding the problem

reported by the customer Arranging a seminar to discuss the problem in detail and assigning appropriate teams to

work on it.

15- The customer service team has forwarded a faulty handset with the detail that the customer cannot hear any sound in the handset. Which of the following is a relevant question to ask the team/customer to get to the root of the problem?

Can the customer hear any sound at all or if he/she can hear specific sound? What is the customer’s address and other relevant details? Can the customer hear sounds clearly from another handset? What are the details of the vendor from where the customer purchased the handset?

16- Which of the following should NOT be done by a handset repair technician while executing a repair process?

Commit to expected timelines to finish the work Delay the work as much as possible Enlist the most important repair activities and attend to them first Ensure that the faulty device is fixed and given back to the customer

17- What should be kept in mind before starting the task of repairing a handset?

All the departments should be well informed of the repair work All the resources needed for testing the device should be functional and calibrated It should be ensured that the repair team is well versed with the latest techniques

The compensation of the handset repair technician should be satisfactory

18- Which alloys are compitable with lead free soldering? Tin-silver-copper Tin-gold Silver-lead Tin-bronze

19- From the following image identify the optimum tip angle used for the following process to repair the handset.

45 degree 90 degree 60 degree 10 degree

Section 2

1- Which of the following is an important detail to keep in mind while taking a handset for repair from the customer service team?

The timeline promised to the customer for the repair The manufacturer of the handset The guarantee period of the handset The make and model of the handset

2- Which of the following is a responsibility of a handset repair technician?(i) Ensuring that the defected handset/devices are recovered effectively from the customer

facing team(ii) Relying on other teams for assistance in completing a repair process(iii) Not needing to take the logistics team in loop to ensure that devices are supplied with

the stipulated time.(iv) Making a note of fault details as mentioned by the customer facing team and other

handset specification iii & IV I & ii ii iv

3- which of the following is NOT the responsibility of a handset repair technician(i) make sure that the defected handset/devices are recovered effectively from the

customer facing team(ii) obtain the committed repair timelines (SLAs) (iii) take the logistic team in loop to make sure that the devices are supplied within the

stipulated time(iv) make a note of fault details has mentioned by the customer facing team and other

handset specification statement (i) statement (ii) statement (iii) statement (iv)

4- you are reading the log of a dead handset in the software. Which entry can possibly alert you to a faulty LCD

LCD old LCD unknown LCD faulty LCD mismatch

5- Identify the equipment dedicated in the following image?

LCD tester Multi meter Battery tester Test JIG box

6- A customer complains of corrupted software. What is the correct sequence of steps that you should follow in such case?1. Interrupted result and isolated fault2. Reset the phone’s settings3. Format the handset4. Flash it, so that is starts working with a carrier other than its intended provider

1>2>3>4 2>1>4>3 3>2>4>1 3>2>1>4

7- Identify the equipment depicted in the following image

Wrist strap Soldering iron Multimeter Precision screwdriver

8- What does GPRS stands for? General process radar services General packet radio services Grouped packet radio services Grouped process raider services

9- Identify the equipment depicted in the following image

Multimeter Ohmmeter PCB holder Battery booster

10- Which of the following statement if true about diagnostic software

Statement (A) different models used for diagnostic reasoning have different capabilities with respect to the kind of faults that they are able to identify this is generally referred to as the strength of model

Statement (B) spectrum based fault localization is based on the failure error and fault approach

Both statements are true Both the statements are false Only statement (B) is true Only statement (A) is true

11- What is expected from a handset repair technician in terms of his understanding? He must establish a good liaison with other teams as he might need to escalate the reply

process to relevant teams He must have a working knowledge and understanding of the risks associated with the

so that he can execute the repair process and maintain quality standards He must be sound in communication and should be able to understand defects and the

complexities related to the handset software. He should have a basic understanding of the organizational hierarchy.

12- You have just installer jumper cable to solve the problem of a fault LED light in a handset. What should be your next step? Powering on the phone and handling it to the customer Checking the phone repair by running the software to read the log and see that the part

is functional Checking the phone repair by making a call to someone Completing all the documentation

13- Which of the Following is a physical set-up for ESD testing? Plateau based equipment Floor standing equipment Cane cavity equipment Spherical set up equipment

14- Which of the following statement are correct about the Electrostatic Discharge (ESD) phenomenon?Statement (A): The ESD phenomenon begins when two non-conductive materials come in contact, so that charge is accumulated on the surface of the material.Statement (B): The electrostatic voltage that achieved is a balance between the charge transfer divide by the total capacitance of the object.

Both the statement are correct Both the statement are Incorrect Only statement B is correct Only statement A is correct

15- How can you prevent ESD (Electrostatic Discharge)? By providing proper earthling (ground potential) By keeping an isolation transformer By using a live chassis By unplugging the metal sheets

16- You realize that has been some regular illnesses such as itching and skin rashes among your fellow workers. What should you do in such a case? Take your supervisor’s advice and initiate the process to make sure that all health,

safety and quality requirement are compiled with. Escalate the case and handover the responsibility to your seniors. Not bother as this is not part of your job role. Inform about this to the admin department

17- Which of the following is not a safety equipment Safety glasses Rubber gloves Insulated mat Cotton gloves

18- You are required to maintain all the activates related to reporting and documentation . What is your crime responsibility regarding it? To ensure that all the documentation work is done properly and as per the company’s

guidelines To ensure that your fellow workers are well aware of the safety guidelines and are

practicing them day in and day out To ensure that all your team members finish the efficiently To ensure that your team has all resources and is utilizing them in the best possible

manner19- You have taken a number of parts to repair various handsets today. What is that one task

you need to complete before you call it a day?

Make a note in all the relevant registers and finish documentation of the parts used Call your supervisor and tell him that you have finished your work Tell your assistant to complete the documentation Call the customer to inform them that their handset have been repaired

20- Which of following is not a component of mobile/phone inventory? Domain Model Reservation time out Network details

21- Which of the following statements is incorrect about mobile inventory report?

Statement (A): The mobile inventory report gives information about the mobiles currently in use and also the once that were previously used and / or have replaced

Statement (B): The mobile inventory report is a means to know if any phone needs to be raplaced/ repaired

Only statement A is Correct Both the statement are correct Both the statement are incorrect Only statement B is Correct