ex-fbi agent, joe navarro: 10 top secret insights
DESCRIPTION
Joe Navarro worked 25 years at the FBI, both as an agent and supervisor in the areas of counterintelligence and counterterrorism. He is recognized as one of the world’s foremost authorities on reading non-verbal communications.TRANSCRIPT
10 Inspirational Moments from
PRESENTS
JOE NAVARRO
Recognized as one of the world’s foremost authorities on reading non-verbal communications.
Worked 25 years at the FBI, both as an agent and supervisor in the areas of counterintelligence and
counterterrorism.
TO THE FEELINGS OF OTHERS Exceptional leaders connect
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How quickly you MOVE towards actions
TELLS THE CUSTOMER HOW MUCH YOU CARE
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Stay innately sensitive and KEENLY OBSERVANT
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IS OUR ABILITY TO READ THEM
Our ability to interact with other people
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Our eyes reflect what we focus on AND REVEAL WHEN WE DISLIKE SOMETHING
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When people hear something that bothers them,
THEY COVER THEIR EYES AND PINCH THE BRIDGE OF THEIR NOSE
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Eye contact is cultural, UNDERSTAND THE RULES
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When you fear something, reframe it by asking, “WHAT DO I FEEL CONFIDENT ABOUT?”
and focus on that
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Interviewing is effective communication with a purpose, FRAME YOUR QUESTIONS
APPROPRIATELY
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Give people psychological comfort, Identify what makes a person comfortable
and give it to them
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communication at your peril
Ignore nonverbal
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