evolving iso standards: catering for a broader spectrum of social risks hkqaa 25 th anniversary...
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Evolving ISO Standards: Catering for a Broader
Spectrum of Social Risks
HKQAA 25th Anniversary Forum
Dr Nigel H CroftChair, ISO/TC176/SC2 (Quality Systems)
(C) Nigel H Croft 2013 - All rights reserved 1
ISO Mission
ISO develops high quality voluntary International Standards
which facilitate international exchange of goods and services,
support sustainable and equitable economic growth,
promote innovation and protect health, safety and the
environment
3
Standards for a better world
Slide courtesy of K. McKinley (ISO)
SustainableDevelopment
Environmental integrity
Social responsibility
Economic growthISO 9001
TL 9000
ISO 13485
ISO 28001
ISO 27001
ISO 22000ISO/TS 16949
ISO 14064
ISO 14004
ISO 26000
ISO 9004ISO 14001
ISO 14040
ISO 50001
(OHSAS 18001)Future ISO 45001
(SA 8000)
ISO 20121
ISO 22301ISO 39001
Supply chain security
Medical Devices
Quality(Reqts)
Food Safety
Quality(Guidelines)
Health & Safety
Social resp. Requirements
Social resp. Guidance
Businesscontinuity
Sustainable eventsLife cycle
Greenhouse Gas
Environmental(Guidelines)
Environmental(Reqts)
Automotive
Telecomm
Energy
InformationSecurity
ISO 20000
I.T. Service
ISO 55000
Asset Mgt.
ISO 18617
SustainablePurchasing
ISO 37001
Road safety
Anti-bribery
Positioning of some ISO (and other) standards
(c) Nigel H Croft 2014 4Oct 2014
SustainableDevelopment
Environmental integrity
Social responsibility
Economic growth ISO 9001
TL 9000
AS 9100
ISO 28001
ISO 27001
ISO 22000
ISO/TS 16949
ISO 14064
ISO 14004
ISO 26000
ISO 9004ISO 14001
ISO 14040
ISO 50001
(OHSAS 18001)Future ISO 45001
(SA 8000)
ISO 20121
ISO 22301ISO 39001
Supply chain security
Aerospace
Quality(Reqts)
Quality(Guidelines)
Health & Safety
Social resp. Requirements
Social resp. Guidance
Businesscontinuity
Sustainable eventsLife cycle
Greenhouse Gas
Environmental(Guidelines)
Environmental(Reqts)
Automotive
Telecomm
Energy
InformationSecurity
ISO 20000
I.T. Service
ISO 55000
Asset Mgt.
ISO 18617
SustainablePurchasing
ISO 37001
Road safety
Anti-bribery
Positioning of some ISO (and other) standards
(c) TCA Global 2014 5Nov 2014
ISO 14046
Water footprint
ISO 14067
Carbon Footprint
Food Safety
Why has Social Responsibility become a priority?
Globalization: increased trade across borders Advances in communications
Internet has facilitated ability of people everywhere to learn of incidents of alleged non-acceptable behaviour of organizations
Perception that it is not acceptable for organizations to meet high standards of social and environmental behaviour in some regions and not in others
Oct 2014 6(c) Nigel H Croft 2014
Oct 2014 (c) Nigel H Croft 2014 7
What are mymy core values??
My personal values revolve around “trying “trying to do the right thing”to do the right thing”
Maintaining the right balance between Self Family Work Friends and neighbours Society
Oct 2014 (c) Nigel H Croft 2014 8
What are YOURYOUR values??
In business, organizational values should be clearly defined and communicated to all interested parties
A typical starting point is the Mission, Vision and/or Policy statement
Basis for the Organization’s Culture “The way we carry out our business” “Culture eats strategy for lunch!” (Peter Drucker)
In my experience successful organizations combine five key components into their culture.......
Oct 2014 (c) Nigel H Croft 2014 9
Five key components…….
Care WantingWanting to do things right
Method Clearly establishing howhow to do things right
Discipline To continuecontinue to do things right, and take appropriate
actions when things go wrong Pride
In doingdoing things right Innovation
To find ways to do things betterbetter next time
Oct 2014 (c) Nigel H Croft 2014 10
“Doing the right thing”(Hersey Model*)
Time Involved
Diff
icul
ty
Group Behaviour
Individual Behaviour
Attitude
Knowledge
OBJECTIVE
* Paul Hersey; “Organizational Psychology”