Evocon Service design 2014

Background:Evocon is factory production line efficiency software

What was the underlying problem?

Evocon was impossible to use without constant developer support. Each client’s input led to making new custom solutions.

Only a fraction of the systems’ potential was used since people couldn’t learn and use it intuitively.

Redesigned for better visibility from distance, all clutter removedToo much information for an on-site operator

Design process

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3. 4. 5. 6.

Research and mapping of the system, its users and their journeysInterviews & workshops with users – factory engineers, line operatorsConcept mapping and wireframingDeveloping user interfaces for every user groupTesting the functionality of the new UI Development and implementation of the UI

CONCEPT MAPPING• based on user research • defines functionalities for each role

SYSTEM MAPPING• sets clear limits to the analytics module• defines how & what can be displayed

How it was achieved

The whole team of Evocon was part of the project, together with several of their key clients – production companies and factories.

EVOCON TEAM

KEY CLIENTS END USERS

DESIGN TEAM

Working together with all the stakeholders provided invaluable insight

UNIQUE FEATURE• Track specific changes in production• Monitor their impact on the efficiency over time

Achievements

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Value for the whole company – service understood by all user groupsImproved production routines and monitoring efficiency Increase in customer satisfactionPositive effect on sales