Everything in one space

Civil Registry Agency (Legal Entity of Public Law – Ministry of Justice of Georgia)

Civil Acts Registration

Citizenship and Migration

Appostille and Legalization

Passport and Population Registration

Types of civil acts registration:

Birth registration

Death registration

Marriage registration

Divorce registration

Affiliation registration

Adoption registration

Type of civil acts actions:

Registration of name change and/or change/establishing of surname

Correction/change/ addition of the civil act record

Establishment of legal facts of birth and death

Re-registration of civil acts (restoration/inland)

Cancellation of birth and death certificates

Issuance of repeated certificates

MIA SERVICE AGENCY

BORDER POLICE

NATIONAL PUBLIC REGUSTRY

MINISTRY OF LABOR, HELATH AND SOCIAL AFFAIRS

Civil Registry Agency

Information on a person

CRA database

Registration process:

Criminal record

Border crossing

Apartment ownership

Social status

4 Public Service Halls and 78 territorial offices are in Georgia

Registration through medical notifications:

1 Registration of birth/death facts

CRA database

2The notification is sent automatically

Civil registry software

3 Registration in CRA programme

Applicant

4 Issuance of certificate

Act

Process of CRA data utilization:

Civil registry software

MIA SERVICE AGENCY

NATIONAL PUBLIC REGISTRY

MINISTRY OF LABOT, HEALTH ANN SOCIAL

AFFAIRS

COMERCIAL ORGANIZATIONS

CRA database

Automated online check of data

NOTARY CHAMBER

Online service scheme

Remote services

The citizen fills in an application

Selects the product delivery form

Selects service fee paying facility

Through authorized

person

Post service

or

By cash through bank

orElectronic

paying form

Internet

Through direct electronic communication connects to operator

SMS E-mail

THE SMS IS SENT TO CITIZEN AT EVERY STAGE OF WORKFLOW ON STATUS OF

HIS/HER APPLICATION

On-line service operator

Public Service Hall

National Bureau of

Enforcement

National Archive of Georgia

Notary Chamber of

Georgia

Civil Registry Agency

National Public

Registry Agency

Service providing concept of the Public Service Hall

Entry

Self-service space

Management of customers’ flows

Prompt services

Long services

Waiting room

Management

Back office

Moodboard – Experience is everything

Public Service Halls

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