everbridge webinar - campus safety 2011
TRANSCRIPT
Campus Safety for 2011: Moving Beyond the Clery Act.
Robert C. Chandler, Ph.D..
Robert C. Chandler, Ph.D.Director, Nicholson School of Communication
• Leader in incident notification systems
• Everbridge serves over 100 colleges and universities, including high profile institutions like Virginia Tech, protecting more than 2 million students in emergencies
• Fast-growing global company with more than 1,000 clients in more
About Everbridge
more than 1,000 clients in more than 100 countries
• Serve the Global 2000, healthcare systems, state and local government, federal government, military, financial services firms, and universities
• 100% focused on incident notification solutions that merge technology and expertise
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Agenda
Part 1: Presentation
• Campus Safety Snapshot
• Developing Clery Act compliant protocols
• Timeliness and response
• Addressing annual testing requirements
Part 2: Q&A
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Bracing for the 2010 Hurricane Season
Dr. Robert Chandler
Campus Safety for 2011: Moving Beyond the Clery Act
Dr. Robert ChandlerUniversity of Central Florida
Campus Safety Snapshot
• Students, Staff & faculty rely on safe & engaging learning environments
• 1 in 8 U.S. students will be effected by some sort of campus crime
• Parents claim ‘Campus Safety’ is a major concern for selecting a higher education institution for their child
• Faculty feels less than knowledgeable about campus safety procedures
Jeanne Ann Clery’s legacy
• Raped and murdered onApril 5, 1986 in her residence hall by a fellow student she didn’t know
• History of violent crime on campuson campus
• Led to national awareness of campus crime
• Federal Clery Act
The Clery Act
• The Clery Act requires all colleges and universities that participate in federal financial aid programs to keep and disclose information about crime on and near their respective campuses.
• The US Department of Education can impose up to • The US Department of Education can impose up to $27,500 per violation, against institutions for each infraction and can suspend institutions from participating in federal funding programs.
Insights for the Campus Safety Team
• Maintaining a daily crime log that is timely and easily accessible for public viewing
• An annual statistics report including three calendar years of crimes, liquor law violations and illegal weapons violations
• Expanded reporting of hate crimes including larceny, • Expanded reporting of hate crimes including larceny, theft, assault, intimidation and vandalism
• Timely reports and emergency notifications
Insights to serve your students, staff & faculty
• Procedures that encourage pastoral and professional mental health counselors to refer persons they are counseling to report crimes on a voluntary, confidential basis for inclusion in the annual crime statistics
• Policies regarding campus sexual assault programs to • Policies regarding campus sexual assault programs to prevent sex offenses and procedures to follow when a sex offense occurs
Is your organization in compliance?
• Clear protocol and procedure for various levels of campus crime & incidents
• Official channel/s for communicating
• Emergency ‘Playbook’ available for responders
• Crime log availability to public• Crime log availability to public
• Details of incidents- nature, date, time and general location of each crime
How to prepare
• Scenarios & drills of small-to-mid scale incidents
• Plan out annual testing schedules
• Review all reporting tools and procedures
• Collaborate with campus stakeholders
• Campus awareness & opt-in campaigns• Campus awareness & opt-in campaigns
A focus on communication
• Emergency notification- a key component
• The right message, the right modality
• Support the lifecycle of an incident
• Different messages for different segments
• Reporting tools that provide insight & confirmations• Reporting tools that provide insight & confirmations
Notification process
• How/who will confirm emergency/danger?
• Determine appropriate segment(s)
• Determine the content
• Initiate the notification system• Initiate the notification system
• List of title(s) responsible
Timely warning too?
• Emergency notification supersedes timely warning process
• Notification may contain less information than warning typically would (i.e. crime prevention tips)
• Must provide “adequate follow-up information”• Must provide “adequate follow-up information”
• All clear
• Recovery information
Without delay
• Must state in policy
• Notification will be issued “without delay”
• Upon confirmation of emergency
• “Taking into account the safety • “Taking into account the safety of the community”
Exceptions
• Compromise efforts
• To assist a victim
• Contain
• Respond to
• Otherwise mitigate
• Professional judgment of responsible authorities
Annual test
• At least once per calendar year
• Announced or unannounced
• Publicizing, beyond ASR, in conjunction with annual test
• Documenting
• Description of the exercise
• Date/time
• Whether announced or unannounced
What is a test?
• Regularly scheduled drills, exercises, and appropriate follow-through activities, designed for assessment and evaluation of emergency plans and capabilities.
Tips on moving forward
• Full campus awareness of policy & procedure
• New staff & faculty are trained and aware
• Students understand the importance of accurate contact information
• Learn from drills & tests• Learn from drills & tests
Incident Notification for Higher Education
Marc LadinMarc LadinVP of Marketing
Everbridge
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Incident notification solutions address common higher education communication challenges
• Communicate quickly, easily, and
efficiently with large numbers of people in minutes, not hours, making sure that campus safety issues are communicated quickly
• Use all contact paths to reach
• Free key personnel to perform critical tasks or staff incident response teams by automating manual, time-intensive, error-prone processes
• Satisfy regulatory requirements• Use all contact paths to reach everyone, using the most popular methods, no matter where they may be, on or off-campus
• Ensure two-way communicationsto know who may need immediate assistance
• Satisfy regulatory requirementsfor the Clery Act and U.S. Department of Education’s Higher Education Opportunity Act of 2008 (HEOA) with extensive and complete reporting of delivery attempts and two-way acknowledgements from recipients
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technology + expertise = your success
technology + expertise = empowerment
technology + expertise = confidence
technology + expertise = solution
The Everbridge difference
technology + expertise = your success
Everbridge, the world’s recognized leader in incident notification
systems, merges technology with industry expertise to help
millions of people communicate in a crisis, manage operational
incidents, and connect on a daily basis.
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Key evaluation criteria for an incident notification system
• Experience and expertise
• Ease of use
• Ability to reach all contact paths,
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• Ability to reach all contact paths, including voice, email, native SMS (over SMPP and SMTP), IM, and more
• Ease of integration
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Item Number (Schedule II): 26.1Activity Group: A1 Point for each webinar
Contact information
Dr. Robert Chandler
Marc Ladin
Communication resources
Everbridge Aware for Higher Educationeverbridge.com/education
White papers, case studies, literatureeverbridge.com/resources
Upcoming webinarseverbridge.com/webinars
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