event flyer - indian culture and customer service workshop
DESCRIPTION
This Indian Culture and Customer Service Workshop aims to empower participants with the necessary cross-cultural skills and tourism-industry specific knowledge to better interact with look after and sell to, Indian tourists.TRANSCRIPT
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INDIAN CULTURE & CUSTOMER SERVICE WORKSHOP
Preparing Australia’s Tourism Industry for the Indian Inbound Market!
Friday, January 29, 2010 - 11.30am—3.00pm at Mantra Legends Hotel, The Gold Coast!
Proudly presented by…
Experts in cross-cultural customer service development!
Gain insight into Indian culture and the profiles of your Indian customers! Learn about the service expectations of your Indian customers! Acquire useful Indian communication and interaction skills! Practice workplace situations using your newly acquired knowledge and communication skills! Participate in a timely forum to openly discuss the Indian inbound market, its opportunities & challenges at the regional level!
In this Workshop, you will...
Workshop Outline... The importance of Indian customers for your region and your business
Indian customs & cross-cultural differences
Profiles of Indian consumers and visitors and their regional backgrounds
Behaviour and service expectations of Indian customers
Communication and etiquette within Indian culture
Useful Indian words and expressions from front-line Managers & Team Members
Managing complaints & emergencies involving your Indian customers
Role playing interactions with Indian customers
“It helped me to understand Indian travellers and how they behave.” “Detailed and very well explained; it encouraged me to learn more about Indian culture.” “Very well presented, clear & professional; we now have a greater understanding of Indian culture.” “We now have strategies that best suit our needs in looking after Indian travellers.”
Register here!
Register here!
Your investment: $195.00 per participant
- GST Inclusive - (Credit card payments incur
additional admin charge)
Your return: Increased sales from your Indian inbound
tourist market!
DIRECT CREDIT CARD PAYMENT
Click here or go to
http://www.travconsult.com.au/events.htm
Places are limited so please book early to avoid
disappointment. RSVP:
Wednesday, January 27,2010 using the Register here!
Button or via email to Trevor Lee at
[email protected] Or call on 0403 362 028
Int: +61 403 362 028 Please visit
www.travconsult.com.au and our India Blog at
www.travconsultindia.blogspot.com
What: Indian Culture & Customer Service
Workshop
When: Friday,
January 29, 2010
Where: Mantra Legends Hotel
Gold Coast Cnr Surfers Paradise Blvd & Laycock St, Surfers Paradise
Map: Click here
What time: 11.30am —3.00pm
(Registration from 11.15am)
Targeting: GMs / MDs
Sales Executives Sales Managers
Front-line Managers Front-line Supervisors Tourism Professionals
Register here!