european public sector information systems conference -- september 30, 1998 case study: building the...
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European Public Sector Information Systems Conference -- September 30, 1998
Case Study:Case Study:
Building the Skills that Produce Success - A Case Study from the United States Treasury Department
European Public Sector Information Systems Conference -- September 30, 1998
U.S. Treasury DepartmentU.S. Treasury Department
Financial ManagementFinancial Management Financial Industry SupervisionFinancial Industry Supervision Tax CollectionTax Collection Law EnforcementLaw Enforcement ManufacturingManufacturing
European Public Sector Information Systems Conference -- September 30, 1998
U.S. Treasury DepartmentU.S. Treasury Department
145,000 Employees145,000 Employees 9,300 Information Technology 9,300 Information Technology
EmployeesEmployees $1.75 Billion Per Year in IT $1.75 Billion Per Year in IT
SpendingSpending Collects $1.7 Trillion in Annual Collects $1.7 Trillion in Annual
RevenuesRevenues
European Public Sector Information Systems Conference -- September 30, 1998
Clinger-Cohen Act of 1996Clinger-Cohen Act of 1996
Requires that the CIO:Requires that the CIO:• Assess Knowledge and Skill Needs for Assess Knowledge and Skill Needs for
IRM IRM Executives and ManagersExecutives and Managers• Evaluate Agency ExecutivesEvaluate Agency Executives• Hire, Train and Develop Execs to Hire, Train and Develop Execs to
Improve Improve SkillsSkills• Annually Report to Agency Head on Annually Report to Agency Head on
ProgressProgress
European Public Sector Information Systems Conference -- September 30, 1998
““Good Business Sense”Good Business Sense”
Better Leadership Leads to Better Leadership Leads to Better ResultsBetter Results
European Public Sector Information Systems Conference -- September 30, 1998
Information Technology Information Technology Workforce ImprovementWorkforce Improvement
A Comprehensive ProgramA Comprehensive Program
European Public Sector Information Systems Conference -- September 30, 1998
I/T Workforce I/T Workforce ImprovementImprovement
Identifying Needed CompetenciesIdentifying Needed Competencies Establishing Executive Training Establishing Executive Training
ResourcesResources Coordinating Staff Training Coordinating Staff Training
ResourcesResources Developing Strategies for Developing Strategies for
Recruitment and RetentionRecruitment and Retention Leading Government-Wide Efforts Leading Government-Wide Efforts
European Public Sector Information Systems Conference -- September 30, 1998
Identifying Needed Identifying Needed CompetenciesCompetencies
Executive Level CompetenciesExecutive Level Competencies Staff Level CompetenciesStaff Level Competencies
European Public Sector Information Systems Conference -- September 30, 1998
CIO Competency ProposalCIO Competency Proposal
Taking the Lead on Improving Taking the Lead on Improving I/T ManagementI/T Management
European Public Sector Information Systems Conference -- September 30, 1998
Step 1 -- Identify Needed Step 1 -- Identify Needed SkillsSkills
CIO Council -- Core CIO CompetenciesCIO Council -- Core CIO Competencies Treasury Subcommittee on I/T Skills Treasury Subcommittee on I/T Skills
EnhancementEnhancement• Commissioned University ReviewCommissioned University Review• Met with top 57 IRM Managers in TreasuryMet with top 57 IRM Managers in Treasury• Evaluated and Modified CIO CompetenciesEvaluated and Modified CIO Competencies• Approval By Treasury CIO CouncilApproval By Treasury CIO Council
European Public Sector Information Systems Conference -- September 30, 1998
Approved CompetenciesApproved Competencies
Policy and Organizational Policy and Organizational Competencies Competencies
Capital Planning CompetenciesCapital Planning Competencies Managerial CompetenciesManagerial Competencies Technical CompetenciesTechnical Competencies
European Public Sector Information Systems Conference -- September 30, 1998
Policy and Organizational Policy and Organizational CompetenciesCompetencies
Mapping I/T to MissionMapping I/T to Mission Budget ProcessBudget Process Organizational ProcessOrganizational Process
European Public Sector Information Systems Conference -- September 30, 1998
Capital Planning Capital Planning CompetenciesCompetencies
Investment AssessmentInvestment Assessment AcquisitionAcquisition Implementation and Performance Implementation and Performance
MeasuresMeasures
European Public Sector Information Systems Conference -- September 30, 1998
Managerial CompetenciesManagerial Competencies
LeadershipLeadership Process ManagementProcess Management People ManagementPeople Management
European Public Sector Information Systems Conference -- September 30, 1998
Technical CompetenciesTechnical Competencies
Information Systems ArchitecturesInformation Systems Architectures Developing TechnologiesDeveloping Technologies Information Delivery TechnologyInformation Delivery Technology SecuritySecurity Disaster RecoveryDisaster Recovery System Life CycleSystem Life Cycle Software DevelopmentSoftware Development
European Public Sector Information Systems Conference -- September 30, 1998
Next StepsNext Steps
Approval of Competency Structure 3/12/98Approval of Competency Structure 3/12/98 Award Assessment StudyAward Assessment Study
8/10/988/10/98 Complete Assessments Complete Assessments
10/159810/1598 Develop Improvement Strategies Develop Improvement Strategies
11/15/9811/15/98 Report to the Secretary Report to the Secretary
12/1/9812/1/98
European Public Sector Information Systems Conference -- September 30, 1998
I/T Staff CompetenciesI/T Staff Competencies
Demonstration of IRS Demonstration of IRS Computer Specialist Computer Specialist Competencies SystemCompetencies System
European Public Sector Information Systems Conference -- September 30, 1998
Establishing Executive Establishing Executive Training ResourcesTraining Resources
Treasury Executive Institute --3 Treasury Executive Institute --3 Programs in 1998Programs in 1998
Executive Tie-In to Treasury Executive Tie-In to Treasury Information Technology Information Technology Conference in July 1998Conference in July 1998
European Public Sector Information Systems Conference -- September 30, 1998
Coordinating Staff Training Coordinating Staff Training ResourcesResources
Meeting with CIO’s and Key Staff to Meeting with CIO’s and Key Staff to Define I/T Training Needs and Define I/T Training Needs and CapabilitiesCapabilities
Formulating a Proposal for a Formulating a Proposal for a Treasury School of Information Treasury School of Information TechnologyTechnology
European Public Sector Information Systems Conference -- September 30, 1998
Develop Strategies for Develop Strategies for Recruitment and Recruitment and RetentionRetention Promote Bureau ActionPromote Bureau Action
• IRS 10% Retention IncentivesIRS 10% Retention Incentives• Comptroller Development FundsComptroller Development Funds• Joint Memorandum on FlexibilitiesJoint Memorandum on Flexibilities
Identification of Government-wide Identification of Government-wide Changes NeededChanges Needed
European Public Sector Information Systems Conference -- September 30, 1998
Leading Government-Wide Leading Government-Wide Education and Training Education and Training EffortsEfforts Federal CIO Council CommitteeFederal CIO Council Committee Improved CIO CompetenciesImproved CIO Competencies ““CIO University” ConceptCIO University” Concept End User Computer SkillsEnd User Computer Skills National Forum to Focus on Issues National Forum to Focus on Issues
and Solutionsand Solutions
European Public Sector Information Systems Conference -- September 30, 1998
Lessons LearnedLessons Learned
European Public Sector Information Systems Conference -- September 30, 1998
Intellectual CapitalIntellectual Capital
“Knowledge has become the most important fact of economic life. In the new economy, intellectual capital -- not natural resources, machinery, or even financial capital -- has become the one indispensable asset of corporations.”
Thomas A. Stewart
European Public Sector Information Systems Conference -- September 30, 1998
Identify a ChampionIdentify a Champion
Access to CIOAccess to CIO Knowledge of the OrganizationKnowledge of the Organization RespectRespect
European Public Sector Information Systems Conference -- September 30, 1998
Start With Core Start With Core CompetenciesCompetencies
Organization-Wide Buy-InOrganization-Wide Buy-In Tailor to EnvironmentTailor to Environment
European Public Sector Information Systems Conference -- September 30, 1998
Sound StrategySound Strategy
Start with a PlanStart with a Plan Gain the Commitment of Gain the Commitment of
LeadershipLeadership Take Advantage of SuccessesTake Advantage of Successes Keep a Business Focus on ResultsKeep a Business Focus on Results Share Experiences Across the Share Experiences Across the
Organization Organization
European Public Sector Information Systems Conference -- September 30, 1998
Participate in Government-Participate in Government-Wide ActivitiesWide Activities
Gain the Benefit of Shared Gain the Benefit of Shared ExperiencesExperiences
Identify Best PracticesIdentify Best Practices Identify Sources of Assistance Identify Sources of Assistance
• Internal HR/Training OrganizationsInternal HR/Training Organizations• Other Government AgenciesOther Government Agencies• Contract AssistanceContract Assistance
European Public Sector Information Systems Conference -- September 30, 1998
SummarySummary
Good Business SenseGood Business Sense Identify ChampionsIdentify Champions Comprehensive ApproachComprehensive Approach Establish and Agree on BaselinesEstablish and Agree on Baselines Share and Seek New Ideas Share and Seek New Ideas