eternity v9 system manual

ETERNITYSystem Manual

ETERNITYThe IP-PBX with Seamless Mobility

and Universal Connectivity

System Manual

Documentation Disclaimer

Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and manufacturing may warrant. Specifications are subject to change without notice.

This is a general documentation for all models of the product. The product may not support all the features and facilities described in the documentation.

Information in this documentation may change from time to time. Matrix Comsec reserves the right to revise information in this publication for any reason without prior notice. Matrix Comsec makes no warranties with respect to this documentation and disclaims any implied warranties. While every precaution has been taken in the preparation of this system manual, Matrix Comsec assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein.

Neither Matrix Comsec nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs or expenses incurred by the purchaser or third parties as a result of: accident, misuse or abuse of this product or unauthorized modifications, repairs or alterations to this product or failure to strictly comply with Matrix Comsec's operating and maintenance instructions.

Copyright

All rights reserved. No part of this system manual may be copied or reproduced in any form or by any means without the prior written consent of Matrix Comsec.

Version 9Release date: July 23, 2010

Table of Contents

The T1E1PRI Card .......................................................................................................................................... 101The Mobile Card .............................................................................................................................................. 107The E&M Card ................................................................................................................................................ 111The Magneto Card .......................................................................................................................................... 119The VoIP Card ................................................................................................................................................ 123The Voicemail System Card ............................................................................................................................ 129Starting Up ETERNITY ME ............................................................................................................................. 134

Installing ETERNITY GE ............................................................................................................................. 135The Power Supply Card ........................................... 139The CPU Card ............. ........................................... 142The Single Line Telepho ........................................... 150The Digital Key Phone C ........................................... 155The Two-Wire Trunk CaThe BRI Card ..............The T1E1PRI Card ......The Mobile Card .......... ................................................................................................................................................................................ne Card .........................................................................ard .................................................................................Contents

Introduction..................................................................................................................................................... 1Welcome ............................................................................................................................................................. 1About this System Manual .................................................................................................................................. 1

Know Your ETERNITY .................................................................................................................................... 7Applications of ETERNITY ................................................................................................................................ 10Models of ETERNITY ........................................................................................................................................ 16Hardware Overview ........................................................................................................................................... 18The Interfaces ................................................................................................................................................... 24

Installing ETERNITY ..................................................................................................................................... 31Before You Start ................................................................................................................................................ 31Protecting ETERNITY and Yourself .................................................................................................................. 39

Installing ETERNITY ME............................................................................................................................... 45The Power Supply Card .................................................................................................................................... 50The Master Card ............................................................................................................................................... 54The Switch Card ................................................................................................................................................ 61The Single Line Telephone Card ...................................................................................................................... 66The Digital Key Phone Card .............................................................................................................................. 73The Two-Wire Trunk Card ................................................................................................................................. 86The BRI Card .................................................................................................................................................... 91i

rd ............................................................................................................................... 167.................................................................................................................................... 173.................................................................................................................................... 183.................................................................................................................................... 189

The E&M Card ................................................................................................................................................ 192The VoIP Card ................................................................................................................................................ 198The Voicemail System Card ............................................................................................................................ 204Starting Up ETERNITY GE ............................................................................................................................. 208

Installing ETERNITY PE ............................................................................................................................. 209The Single Line Telephone Card .................................................................................................................... 219The Digital Key Phone Card ............................................................................................................................ 223The Two-wire Trunk Card ............................................................................................................................... 234The BRI Card .................................................................................................................................................. 237The T1E1PRI Card .......................................................................................................................................... 247The Mobile Card .............................................................................................................................................. 251The VoIP Card ................................................................................................................................................ 254The Voicemail System Card ............................................................................................................................ 259The Multifunction Card .................................................................................................................................... 263Starting Up ETERNITY PE .............................................................................................................................. 267

Configuring ETERNITY............................................................................................................................... 269Configuring using Web-based GUI: "Jeeves" ................................................................................................. 269Using Jeeves ................................................................................................................................................... 272Configuring using a Telephone ....................................................................................................................... 278Configuring using FTP .................................................................................................................................... 282Configuring using Serial COM Port ................................................................................................................. 288Using Quick Installation Wizard - Standard PBX ............................................................................................ 299Using Full Programming Access ..................................................................................................................... 346Configuring Extensions ................................................................................................................................... 356Configuring SLT Extensions ............................................................................................................................ 385Configuring DKP Extensions ........................................................................................................................... 393Digital Key Phone - Keys Programming .......................................................................................................... 411Configuring ISDN Terminals ........................................................................................................................... 451Configuring 'Operator' ..................................................................................................................................... 458Configuring Trunks .......................................................................................................................................... 464Configuring TWT Trunks ................................................................................................................................. 506Configuring BRI Trunks ................................................................................................................................... 513Configuring T1E1PRI Trunks .......................................................................................................................... 514Configuring Mobile Trunks .............................................................................................................................. 515Configuring VoIP Network ............................................................................................................................... 532Configuring SIP Trunks ................................................................................................................................... 549Configuring E&M Lines ................................................................................................................................... 578Configuring Magneto Interface ........................................................................................................................ 586Configuring the Voicemail System (VMS) ....................................................................................................... 603Configuring LCR .............................................................................................................................................. 604Configuring Emergency Number Dialing ......................................................................................................... 619

Features and Facilities ............................................................................................................................... 621Abbreviated Dialing ......................................................................................................................................... 621Access Codes ................................................................................................................................................. 633Account Codes ................................................................................................................................................ 640Alarms ............................................................................................................................................................. 647Alternate Number Dialing ................................................................................................................................ 668Auto Answer .................................................................................................................................................... 675Auto Call Back (ACB) ...................................................................................................................................... 680Auto Redial ...................................................................................................................................................... 686Automated Control Applications ...................................................................................................................... 692Automatic Number Translation ........................................................................................................................ 705Background Music (BGM) ............................................................................................................................... 712ii Table of Contents

Backup-SMDR ................................................................................................................................................ 715Backup-System Configuration ......................................................................................................................... 720Backup-System Software ................................................................................................................................ 723Barge-In .......................................................................................................................................................... 726Behind the PBX Application ............................................................................................................................ 730BCCH Selection .............................................................................................................................................. 734Call Back on Mobile Port ................................................................................................................................. 738Call Budget ...................................................................................................................................................... 740Call Budget on Trunk ...................................................................................................................................... 744Call Chaining ................................................................................................................................................... 755Call Cost Calculation (CCC) ............................................................................................................................ 757Call Cost Display ............................................................................................................................................. 786Call Duration Control (CDC) ............................................................................................................................ 788Call Duration Display ....................................................................................................................................... 797Call Forward .................................................................................................................................................... 798Call Forward-Remote ...................................................................................................................................... 804Call Hold .......................................................................................................................................................... 807Call Logs ......................................................................................................................................................... 813Call Park .......................................................................................................................................................... 817Call Pick Up ..................................................................................................................................................... 821Call Progress Tones ........................................................................................................................................ 829Call Restriction based on IP Address .............................................................................................................. 839Call Taping ...................................................................................................................................................... 842Call Toggle ...................................................................................................................................................... 850Call Transfer .................................................................................................................................................... 854Calling Line Identification and Presentation (CLIP) ......................................................................................... 862Calling Line Identity Restriction (CLIR) ........................................................................................................... 869Cancel All Station Features ............................................................................................................................. 871Class of Service (COS) ................................................................................................................................... 872CLI Based Routing .......................................................................................................................................... 882Clock Synchronization ..................................................................................................................................... 886Closed User Group (CUG) .............................................................................................................................. 889Closed User Group-With Exchange ID ........................................................................................................... 894CO Call Waiting ............................................................................................................................................... 898Communication Ports ...................................................................................................................................... 899Conference-3 Party ......................................................................................................................................... 905Conference Dial-In .......................................................................................................................................... 909Conference-Multiparty ..................................................................................................................................... 913Conflict Dialing ................................................................................................................................................ 920Continued Dialing ............................................................................................................................................ 923Conversation Recording .................................................................................................................................. 924Customer Emergency Services Identification Dialing ..................................................................................... 928Customer Name .............................................................................................................................................. 929Daylight Saving Time (DST) ............................................................................................................................ 931DDI Routing Table ........................................................................................................................................... 939Debug for the VoIP Ethernet Port ................................................................................................................... 942Default Settings ............................................................................................................................................... 945Department Call .............................................................................................................................................. 954Dial By Name .................................................................................................................................................. 965Dialed Number Directory ................................................................................................................................. 968Digest Authentication ...................................................................................................................................... 970Digital Input Port (DIP) .................................................................................................................................... 972Digital Key Phone-Operation ........................................................................................................................... 975Digital Output Port (DOP) ................................................................................................................................ 997Direct Dialing-In (DDI) ................................................................................................................................... 1002Direct Inward Dialing (DID) ........................................................................................................................... 1004Table of Contents iii

Direct Inward System Access (DISA) ............................................................................................................ 1011Direct Station Selection Console ................................................................................................................... 1018Distinctive Rings ............................................................................................................................................ 1020Do Not Disturb (DND) ................................................................................................................................... 1026Door Phone ................................................................................................................................................... 1034Dynamic Lock ................................................................................................................................................ 1049E&M Connectivity .......................................................................................................................................... 1057E1 Maintenance ............................................................................................................................................ 1061Emergency Detection and Reporting ............................................................................................................ 1066Emergency Dialing ........................................................................................................................................ 1068External Music ............................................................................................................................................... 1071Flash Timer ................................................................................................................................................... 1072Flashing on Trunks ........................................................................................................................................ 1074Flexible Numbers .......................................................................................................................................... 1075Floor Service ................................................................................................................................................. 1078Follow Me ...................................................................................................................................................... 1084Forced Answer .............................................................................................................................................. 1085Forced Call Disconnection ............................................................................................................................ 1086Gateway Application-Answer Signaling ........................................................................................................ 1088GPAX Application .......................................................................................................................................... 1091GPAX Billing .................................................................................................................................................. 1094GPAX Flexible Numbers ............................................................................................................................... 1095Help Desk ...................................................................................................................................................... 1097Hot Desking ................................................................................................................................................... 1098Hotline ........................................................................................................................................................... 1100IC Reference Table ....................................................................................................................................... 1103Incoming Call Management .......................................................................................................................... 1106Internal Call Restriction ................................................................................................................................. 1109Interrupt Request (IR) ................................................................................................................................... 1112ISDN-An Introduction .................................................................................................................................... 1114ISDN-BRI ...................................................................................................................................................... 1119ISDN-PRI ...................................................................................................................................................... 1139Key Board Macro .......................................................................................................................................... 1144Last Caller Recall .......................................................................................................................................... 1147Last Number Redial ...................................................................................................................................... 1148Least Cost Routing-Carrier Pre-Selection ..................................................................................................... 1149Live Call Screening ....................................................................................................................................... 1151Live Call Supervision ..................................................................................................................................... 1153Logical Partition ............................................................................................................................................. 1154Meet Me Paging ............................................................................................................................................ 1159Message Wait ............................................................................................................................................... 1160Multi-Stage Dialing ........................................................................................................................................ 1164Music on Hold (MOH) .................................................................................................................................... 1168Mute .............................................................................................................................................................. 1170Number Lists ................................................................................................................................................. 1171OFF-Hook Alert ............................................................................................................................................. 1174OG Reference Table ..................................................................................................................................... 1176OG Trunk Bundle .......................................................................................................................................... 1178OG Trunk Bundle Group ............................................................................................................................... 1181PCAP Trace .................................................................................................................................................. 1188Paging ........................................................................................................................................................... 1190Peer-to-Peer Calling ...................................................................................................................................... 1195PLCC-An Introduction ................................................................................................................................... 1202Printer Port .................................................................................................................................................... 1210Priority ........................................................................................................................................................... 1211Privacy .......................................................................................................................................................... 1214iv Table of Contents

QSIG ............................................................................................................................................................. 1218Quick Dial ...................................................................................................................................................... 1231Raid ............................................................................................................................................................... 1232RCOC (Return Call to Original Caller) .......................................................................................................... 1234Real Time Clock (RTC) ................................................................................................................................. 1239Reminder ....................................................................................................................................................... 1245Remote Programming ................................................................................................................................... 1259Room Monitor ................................................................................................................................................ 1261Routing Group ............................................................................................................................................... 1262RTC Synchronization .................................................................................................................................... 1266Security Alarm and Reporting ....................................................................................................................... 1268Selective Port Access ................................................................................................................................... 1277Self Ring Test ................................................................................................................................................ 1278SIM Card Balance and Recharging ............................................................................................................... 1279Software Port and Hardware ID .................................................................................................................... 1282Static Routing Table ...................................................................................................................................... 1287Station Message Detail Recording ................................................................................................................ 1290Station Message Detail Recording-Online .................................................................................................... 1291Station Message Detail Recording-Posting ................................................................................................... 1307Station Message Detail Recording-Report .................................................................................................... 1348Station Message Detail Recording-Storage .................................................................................................. 1362System Activity Log ....................................................................................................................................... 1368System Activity Log Display .......................................................................................................................... 1373System Debug ............................................................................................................................................... 1374System Fault Log .......................................................................................................................................... 1378System Fault Log Display ............................................................................................................................. 1382System Parameters ....................................................................................................................................... 1383System Security ............................................................................................................................................ 1393T1 Maintenance ............................................................................................................................................ 1396T1 RBS Parameters ...................................................................................................................................... 1404T1E1 Trunks .................................................................................................................................................. 1415Telnet ............................................................................................................................................................ 1465Time Tables .................................................................................................................................................. 1469Time Zone Display ........................................................................................................................................ 1473Toll Control .................................................................................................................................................... 1474Trunk Access Group (TAG) ........................................................................................................................... 1490Trunk Auto Answer ........................................................................................................................................ 1491Trunk Landing Group (TLG) .......................................................................................................................... 1493Trunk Reservation ......................................................................................................................................... 1496User Absent/Present ..................................................................................................................................... 1498User Password .............................................................................................................................................. 1500Video Call ...................................................................................................................................................... 1502Virtual Station ................................................................................................................................................ 1503Voice Help ..................................................................................................................................................... 1504Voice Mail Integration .................................................................................................................................... 1505Voice Message Applications ......................................................................................................................... 1509Walk-In Class of Service ............................................................................................................................... 1518

Appendix ................................................................................................................................................... 1521Technical Specification ................................................................................................................................. 1521Packing List ................................................................................................................................................... 1532How to Make the Telecom Earth ................................................................................................................... 1544Default Access Codes ................................................................................................................................... 1546Features at a Glance ..................................................................................................................................... 1560SA Commands .............................................................................................................................................. 1567System Commands ....................................................................................................................................... 1574Table of Contents v

Troubleshooting ............................................................................................................................................ 1619Acronyms ...................................................................................................................................................... 1622Warranty Statement ...................................................................................................................................... 1628Regulatory Information .................................................................................................................................. 1630Open Source Licensing Terms and Conditions ............................................................................................. 1640

Index .......................................................................................................................................................... 1647vi Table of Contents

Intended Audience

This System Manual is aimed at:

System Engineers, who will install, maintain and support the ETERNITY. System Engineers are persons who customize the system configuration to meet the requirements of the organization/users. It is assumed that they are experienced in installing PBX, are familiar with telecom wiring technology, how it works, and the various technical terms and functions associated with it. The SE must have undergone training in the programming of the ETERNITY. CHAPTER 1 Introduction

Welcome

Thank you for choosing the Matrix ETERNITY! We hope you will make optimum use of this intelligent, integrated Voice Switch. Please read this document carefully to get acquainted with the product before installing and operating it.

About this System Manual

This document provides detailed information and instructions for installing and operating the PBX, ETERNITY.

Those who require instructions for quick installation and operation of this system, may refer to the ETERNITY Quick Start and the ETERNITY User Card shipped with the system.

You may also refer the User Cards for the proprietary digital key phone Eon (Eon42 and Eon48) shipped with the system, for instructions on using the features of the ETERNITY.

This is a common documentation for all models of ETERNITY, namely ETERNITY ME, GE and PE and their variants.

This document is primarily for the Enterprise Application of the ETERNITY.

A separate System Manual is provided for the Hospitality Application of the ETERNITY.

This manual includes sufficient information to install and operate the Voice Mail System Card and to integrate the external Voice Mail System. For more details about the installation, configuration and operation, refer the separate Manual provided with the VMS Card. Matrix ETERNITY V9 System Manual 1

No one, other than the System Engineer is permitted to make any alterations to the configuration of the ETERNITY.

System Administrators, who are persons who will administer the ETERNITY. Generally an operator/receptionist in an organization, or the staff manning the reception or front desk area of the establishment are selected as System Administrators.

It is assumed that the System Administrators have some previous experience in administering a PBX and its Terminals and Consoles. The System Administrators are not expected to install and program the PBX, but only the routine jobs and features that are specific to them like generating SMDR reports, Setting report filters, programming the features, Setting Alarms, reminders, etc.

Users, persons/organizations who will use the resources of the ETERNITY. They may be executives, include personnel of small and medium businesses, large enterprises, front desk and service staff of Hotels/Motels, hospitals, and other commercial and public organizations/institutions.

Organization of this Document

This system manual contains 8 chapters:

Chapter 1: Introduction - gives an overview of this document, its purpose, intended audience, organization, terms and conventions used to present information and instructions.

Chapter 2: Know Your ETERNITY - describes the system and its design, application scenarios, the available models, the interfaces, and the hardware.

Chapter 3: Installing ETERNITY - gives step-by-step instructions for preparing for and installing the ETERNITY in general, like setting up the main distribution frames for the wiring, the safety measures for protecting the system and persons handling the installation and maintenance.

Chapter 4: Installing ETERNITY ME - provides step-by-step instructions for installing the ETERNITY ME and its variants, inserting the cards, connecting the cables lines and powering ON the system.

Chapter 5: Installing ETERNITY GE - contains instructions for installing the ETERNITY GE and its variants, inserting the cards, connecting the cables lines and powering ON the system.

Chapter 6: Installing ETERNITY PE - describes the installation of the ETERNITY PE and its variants, inserting the cards, connecting the cables lines and powering ON the system.

Chapter 7: Configuring ETERNITY - contains description of the different tools and options available to configure ETERNITY. It provides detailed description of how to configure the various extension and trunk port types - SLT, DKP, TWT, Mobile, VoIP-SIP, T1E1PRI, BRI, E&M and Magneto - supported by ETERNITY.

Chapter 8: Features and Facilities - describes in detail, each feature and facility offered by the ETERNITY. This includes a description of the feature/facility, how it works, and how to program the feature/facility.

The feature description is arranged alphabetically by Feature Name to make it easy for you to locate the description you want to look up.2 Matrix ETERNITY V9 System Manual

How to Read this System Manual

This document is organized in a manner to help you get familiar with the PBX, learn how to install it, connect it to the various networks and interfaces, and external devices, and start the system and use the features.

This System Manual is presented in a manner that will help you find the information you need easily and quickly.

You may use the table of contents and the Index to navigate through this document to the relevant topic or information you want to look up.

InstructionsThe instructions in this document are written in a numbered, step-by-step format, as follows. Each step, its outcome and indication/notification, wherever they occur, have been described.

Access Codes

Access codes are strings of digits dialed by an extension to

Call another extension, Department Group, Grab a trunk line Turn On/OFF a Digital Analog Port Use a Feature, e.g. Call Block, Call Forward

The Access Codes provided in the instructions throughout this document, are default access codes. It is possible to change the Access Codes according to user requirement and preferences. Verify with the Installer/System Engineer, if the default Access Codes have been changed, and use the codes programmed by the System Engineer. For more information, read the topic Access Codes in this document.

NoticesThe following symbols have been used for notices to draw your attention to important items.

Important: to indicate something that requires your special attention or to remind you of something you might need to do when you are using the system.

Caution: to indicate an action or condition that is likely to result in malfunction or damage to the system or your property.

Warning: to indicate a hazard or an action that will cause damage to the system and or cause bodily harm to the user.

Tip: to indicate a helpful hint giving you an alternative way to operate the system or carry out a procedure, or use a feature more efficiently.

Terminology used in this System Manual

The technical terms and Acronyms used in this Manual are standard terms, commonly used in the telecommunications and data communications industry. Considering the broad group of intended users of this manual, wherever possible, use of jargon has been avoided.Matrix ETERNITY V9 System Manual 3

Acronyms have been defined in the text and a list of the same is appended.

Some of the terms specific to this Manual that you will encounter are defined below:

The words 'ETERNITY', 'System', 'PBX' are used interchangeably and synonymously to mean all models of ETERNITY. Wherever necessary, the model and variant names are used.

Called party/Callee: the person to whom the call is made.

Calling party/Caller: the person who makes a call.

CO Network: The public telephone exchange.

CO Lines: The lines subscribed from the CO Network. These may be Two-wire Trunk Lines, ISDN BRI, ISDN PRI, etc.

Digital Key Phone (DKP): refers to EON, the proprietary digital key phone of Matrix supplied with the ETERNITY. The term 'Digital Key Phone' refers to all models of EON.

Enterprise Application/Features: pertaining to the general and special telephone and call management features required by business establishments, public and private organizations.

Extension: it is the port of the PBX to which a telephone instrument (DKP/SLT/ISDN) is connected.

External Calls: calls made by users of ETERNITY to subscribers of PSTN, PLMN, ITSPs, etc.

External Numbers: numbers of parties/individuals outside the PBX or PBX network. The unique number string given to subscribers of PSTN, PLMN, ITSP, etc.

Hospitality Application/ Features: pertaining to the special telephone and guest/patient management features required by accommodation establishments like hotels and hospitals.

Internal Calls: calls made from and received by one extension to another extension of the ETERNITY.

Internal numbers: same as extension/station numbers.

Mobile Extension: A mobile/landline phone used as a remote extension of ETERNITY. You can access all the features of an extension of ETERNITY from the mobile/landline phone.

Port: the physical interfaces on the cards for trunk lines and stations lines.

Service Provider: the providers of telecom network lines/Internet - POTS, PSTN, GSM, ISDN PRI, ISDN BRI, and Internet Telephony Service Providers (ITSP).

Single Line Telephone (SLT): any standard two-wire telephone attached as extensions of the ETERNITY.

Station: same as extension.

System Administrator Commands/SA Commands: number strings dialed from the System Administrator access/mode to operate features or set/cancel features for other extensions.

System Commands/SE Commands: number strings dialed from the System Engineer access/mode to program the system features/functions.4 Matrix ETERNITY V9 System Manual

TWT trunks: Two-wire trunks, i.e. analog trunk lines from the POTS network.

Using this Manual, we hope, you will be able to set up, operate and make optimum use of this feature packed PBX.

If you encounter any technical problems, please contact your Dealer/reseller or the Matrix Support team.Matrix ETERNITY V9 System Manual 5

6 Matrix ETERNITY V9 System Manual

A door phone can also be connected to screen visitors. ETERNITY supports video conferencing and data connectivity. You can interface any standard video phone conference unit with suitable ISDN Interface with ETERNITY ISDN T1E1PRI and BRI cards.

ETERNITY supports Q-Sig. allowing you to network ETERNITY with another PBX/ETERNITY. So, you have feature transparency and a network of PBXs working as a single unit.

Flexibility and Scalability

ETERNITY is designed to support both homogenous and Hybrid Mix Port cards on its Universal Slots. The Hybrid cards offer all possible communication interface options to match exactly your communication requirement.CHAPTER 2 Know Your ETERNITY

Introduction

The Matrix ETERNITY is an Integrated Enterprise Voice Switch expandable up to 516 user ports. It is a unique convergence of innovative switching technology and intelligent software features.

The system is built on PCM/TDM, 100 percent non-blocking, digital technology, providing high density switching, and is powered by a 32-bit RISC processor and distributed processing. Ensuring reliable, efficient, and unrestricted simultaneous communication (incoming and outgoing) by all users.

Universal Connectivity

ETERNITY offers Universal Connectivity, working with all major telecom interfaces: POTS, ISDN BRI/PRI, T1/E1, GSM/CDMA/3G, VoIP, E&M, and Magneto. So, you have access to multiple telecom networks on a single platform. The system's intelligent Least Cost Routing logic diverts your calls through the appropriate network, ensuring least possible call cost.

Besides Operator consoles (Digital Key phones, Direct Station Selection consoles) and standard telephones, you can interface ETERNITY with different types of external devices such as a Fax machine, an external Voice Mail System, an external music source, a public address system.

You can operate security devices with the ETERNITY. Any sensor device such as a smoke detector, an object sensor, a glass break detector, can be connected to the ETERNITY to instigate a hooter, siren connected to the ETERNITY.

You can also operate several automated control applications such as a door lock, lights glow signboards, bells, water pump, and the like. Matrix ETERNITY V9 System Manual 7

The system is also designed to provide very high level of flexibility and scalability to meet your future communication needs. The Universal Slot platform and the modular design of the cards allow you to start with the minimum required configuration and expand the system capacity later, by adding more cards to the universal slots. So, you can invest progressively in scaling up the system as the communication needs of your organization grow.

Cost Saving and Productivity Enhancing Features

Key features like Multi-party Conference, Auto Attendant, Digital Input Port, Digital Output Port, Analog Input Port, Analog Output Port, Remote programming, SMDR Buffer with a large capacity, that normally warrant additional investment in most other brands, are built into the system.

Intelligent features like Auto Attendant, CLI based Routing and Dial by Name ensure efficient call management and prompt response to callers.

Least Cost Routing and Call Budgeting help reduce communication cost and enhance productivity.

ETERNITY can route a VoIP call on to GSM/CDMA or T1E1PRI. In the same way, a call can be routed either on VoIP, GSM/CDMA or POTS ports. Further, you can select Fixed or Least Cost Routing to route outgoing calls. ETERNITY can handle calls on all ports simultaneously, allowing full traffic on all ports.

ETERNITY can work as an adjunct to your existing telephony infrastructure, as a Gateway, saving you the cost of equipment replacement, wiring and installation, while giving you Universal Connectivity and a host of intelligent features.

Redundancy

To reduce down time and provide uninterrupted communication, the ETERNITY ME supports redundancy option in the ETERNITY ME10SR variant for the three cards that are critical to its functioning: The Power Supply Card1, the Master Card and the Switch Card. There two cards of each on the ETERNITY ME10SR. When the active card fails, the standby card takes over.

Hot Swap

With the Hot Swap feature2 you can remove a card and insert it back without switching off the system. So, you can replace a faulty card with a functional one without affecting the functioning of the system.

Q-Sig

With Q-Sig. you can network ETERNITY with another ETERNITY or any other ISDN-PBX to expand the PBX resources. You can enjoy feature transparency between the PBXs.

Key Features

Account Codes Auto Attendant Automatic Call Distribution CAS Interface Class of Service CLI Based Routing Closed User Group

1. Redundancy is supported only for the PS48V Power Supply card! It is not supported for the PS UNI Power Supply Card. Refer the topic The Power Supply Card to know more. ETERNITY GE and PE do not support Redundancy.

2. The Hot Swap feature is supported for all cards except Power Supply card in both ETERNITY ME10S and ME16S. The ETERNITY GE and PE variants do not support Hot Swap.8 Matrix ETERNITY V9 System Manual

Conference - 15-Party in (ETERNITY GE and ETERNITY PE6SP) Conference - 6-Party (ETERNITY PE3SS, PE3SP) Conference -21-Party (ETERNITY ME), Door Phone (ETERNITY PE) Emergency Call Detection and Reporting External Music Port FTP (easy maintenance) Hospitality features (for Hotels and Hospitals) Hot Desking Hot-Swap (optional) Least Cost Routing PAS Port PMS Interface Priority Q-Sig Redundancy (optional) Relay Port Remote Programming RS232C Port Security Dialer SMDR Reports Syslog (for easy maintenance) System Activity Log System Fault Log Toll Control Universal Slots Video Conferencing Voice Applications Voice Mail Web-based Programming

Also refer Appendix for a complete list of Hardware and Software features and technical specifications.

Easy Installation and Operation

ETERNITY is easy to install and operate. The universal slot architecture allows easy installation and removal of cards.

The built-in web server Jeeves allows you to configure the system parameters and features on site and also from a remote location using any Internet browser.Matrix ETERNITY V9 System Manual 9

Applications of ETERNITY

The Matrix ETERNITY can be deployed in small to large enterprises and institutions: manufacturing units, corporate offices, banking and financial institutions, software firms, shopping malls, hospitals, hotels-motels, in power line carrier communication of electric utilities, call centers, in institutions and, power line carrier communication PLCC networks, as group PBX (GPAX).

The ETERNITY can work as a Gateway with the existing telephony infrastructure - TDM PBX, IP PBX - as Universal Gateway for Calling Card Operators, Internet Telephony Service Providers (ITSP).

Illustrated in the following are various scenarios where the ETERNITY finds application.

Enterprise Application10 Matrix ETERNITY V9 System Manual

Hotel Application

Matrix ETERNITY V9 System Manual 11

Closed User Group Application

Power Line Carrier Communication Application12 Matrix ETERNITY V9 System Manual

Universal Gateway Application


14 Matrix ETERNITY V9 System Manual

Models of ETERNITY

The Matrix ETERNITY in available in three models: ETERNITY ME, ETERNITY GE and ETERNITY PE. Each model has variants with different configurations.

ETERNITY ME The ETERNITY ME is designed for medium and large organizations and it available in the following variants:

ETERNITY GEETERNITY GE is designed for small and medium organizations. It is available in the following variants:

ETERNITY ME16S 16 universal slots 516 user ports

ETERNITY ME10S 10 universal slots 324 user ports Redundancy option for Power Supply, Master

Card and Switch CardAvailable with AC and DC power supply.

ETERNITY GE12S 12 universal slots 240 user ports

ETERNITY GE6S 6 universal slots 120 user ports

ETERNITY GE 3S 3 universal slots 60 user ports16 Matrix ETERNITY V9 System Manual

ETERNITY PEThe ETERNITY PE is designed for small and growing organizations/small organizations with growth potential. It available in the following variants:

ETERNITY PE3SS 3 universal slots 24 user ports

ETERNITY PE3SP 3 universal slots 24 user ports

ETERNITY PE6SP 6 universal slots 48 user portsMatrix ETERNITY V9 System Manual 17

Hardware Overview

ETERNITY ME

The Enclosure

The enclosure of ETERNITY ME consists of 'fixed' and universal slots. The fixed slots are occupied by specific cards - Power Supply Card, Master Card, Switch Card - and cannot be changed, whereas in the universal slots, you can install any of the various card.

The slot connectors are located on the motherboard on the backplane of the enclosure. Each slot has guide rails for inserting the cards.

Illustrated below are design of the enclosure and the position of the slots on each model of ETERNITY ME.

ETERNITY ME16S

In the ETERNITY ME16S, the extreme left slot is reserved for the Power Supply card, the extreme right is reserved for the Master card, and the second last slot is reserved for the Switch Card. The slots between these fixed slots are the 16 universal slots to fit the other cards.

ETERNITY ME10S18 Matrix ETERNITY V9 System Manual

In the ETERNITY ME10S, the first three slots from extreme left slot are reserved for the Power Supply card, the Master Card and the Switch Card respectively. The remaining slots are the 10 universal slots.

ETERNITY ME10S with Redundancy Option

The ETERNITY ME10SR, which offers the redundancy option, has the same organization of the fixed and universal slots as the ME10S variant, starting with the Power Supply Card on the extreme left. Only, the number of slots exceeds on account of the second Power Supply Card, Master Card, and Switch Card, provided in this variant to support the Redundancy feature.

The Cards

ETERNITY ME houses the following Cards:

1. Master Card2. Switch Card3. Power Supply Cards: PSUNI or PS48V4. SLT Card5. TWT+SLT Card6. DKP7. E&M Card8. VMS Card9. BRI Card10. T1E1PRI Card11. GSM/CDMA/3G Card12. VoIP Card13. Magneto Card

ETERNITY GE

The Enclosure

The enclosure of ETERNITY GE has 'fixed' and universal slots. The fixed slots are occupied by specific cards - Power Card and the CPU Card - and cannot be changed, whereas on the universal slots you can install any of the various cards.


Inside the enclosure of ETERNITY GE are slot connectors located on the motherboard on the backplane of the enclosure. Each slot has guide rails for inserting the cards.

Illustrated below are the design of the enclosures and the position of the slots in each model of ETERNITY GE.

ETERNITY GE12S

The first two slots from the extreme left are reserved for the Power Supply Card and the CPU card respectively.

ETERNITY GE6S


ETERNITY GE3S


The Cards

The ETERNITY GE houses the following types of cards:20 Matrix ETERNITY V9 System Manual

1. Power Supply Card - PSUNI Card (90-265V, 47-63Hz Mains as Input AC voltage power supply).2. CPU Card3. SLT Card4. TWT+SLT Card5. DKP Card6. DKP+SLT Card7. E&M Card8. VMS Card9. BRI Card10. T1E1PRI Card11. GSM/CDMA/3G Card12. VoIP Card

ETERNITY PE

The Enclosure

The ETERNITY PE has a different design. The enclosure of ETERNITY PE consists of a top plate, which functions as the cover and can be removed.

The Power Supply unit and the CPU are in-built, and fixed on the bottom plane of the ETERNITY PE.

The CPU card is fixed on the bottom plate of the enclosure, with the 2-row connectors for the card slots facing up.

Illustrated below are the design of the enclosures and the position of the slots in each model of ETERNITY PE.

ETERNITY PE6SP

The Power Supply unit and the CPU are in-built, and fixed on the bottom plane of the ETERNITY PE.

Universal slots are located on the CPU. The connectors of the slots are located on the CPU.

Cards are mounted on the CPU, and secured on the three studs labeled as H1, H2, H3 on the CPU, with the screws are provided for this purpose. Matrix ETERNITY V9 System Manual 21

ETERNITY PE3SP

ETERNITY PE3SP is similar to PE6S, except has it has only 3 universal slots.

ETERNITY PE3SS

ETERNITY PE3SS has 3 universal slots and an Ethernet Port.

There is no Communication (COM) Port, no USB port, no Analog Input Port and no Analog Output port.

The Cards

The ETERNITY PE houses the following Cards:

1. SLT Card2. DKP Card3. TWT Card4. DKP+ SLT Card5. TWT + SLT Card6. DKP + TWT Card7. DKP + TWT + SLT Card8. BRI Card (only ETERNITY PE6SP and PE3SP)9. T1E1PRI Card (only ETERNITY PE6SP and PE3SP)10. GSM/CDMA/3G Card11. VoIP Card12. VMS Card13. Multifunction Card322 Matrix ETERNITY V9 System Manual

Cards of ETERNITY at a Glance

# Built-in SMPS; # # Built-in CPU;

These TWT, SLT, DKP, E&M, VMS, T1E1PRI, BRI, GSM/CDMA, VoIP, Magneto cards are available in different configurations for the different models of ETERNITY. For an at-a-glance view of the configurations in which these cards are available for ETERNITY ME, GE and PE, refer Appendix A Technical Specifications.

3. Check Availibility.

Card Name ME16S ME10S GE12S GE6S GE3S PE6SP PE3SP PE3SS

PSUNI Power Supply Card # # #48 VDC Power Supply Card # # #Master Card -- -- -- -- -- --Switch Card -- -- -- -- -- --CPU Card -- -- # # # # # #SLT Card TWT Card -- -- -- TWT+SLT Card DKP Card DKP+SLT Card -- -- DKP+TWT Card -- -- -- -- -- DKP+TWT+SLT Card -- -- -- -- -- E&M Card -- -- --VMS Card BRI Card --TIE1PRI Card --GSM/CDMA Card VoIP Card Magneto Card -- -- -- -- -- --Multifunction Card -- -- -- -- -- Matrix ETERNITY V9 System Manual 23

The Interfaces

The ETERNITY supports the following interfaces for connecting to different telecom networks, digital key phones, standard telephones and other external devices.

The TWT Interface

The TWT Interface enables the ETERNITY to be connected to the POTS Network. The POTS Networks across the world support various standards and differ in features. For example, some networks support Caller ID Presentation using DTMF signaling, while some support Caller ID Presentation using FSK signaling; some networks offer 600 Ohms Impedance, while others offer complex impedance.

ETERNITY's versatile architecture allows it to be connected to such networks differing in their characteristics. The TWT Interface supports following features:

Programmable AC Impedance - 600, 900 and various complex impedances. Answer Supervision/Polarity Reversal Selectable Disconnect Supervision - Polarity Reversal, Open Loop Disconnect Selectable Caller ID Presentation - DTMF, FSK Programmable Dialing method - Pulse/Tone (with programmable Pulse Ratio/DTMF On-Off period) Programmable Speech Tx Gain Programmable Speech Rx Gain Programmable Disconnect Tone Sensing Programmable Flash Timer Programmable Loop Current

The ISDN PRI Interface

The ISDN PRI Interface enables ETERNITY to be connected to digital networks over T14 and E15 carrier lines.

On T1 carrier lines, the Interface supports the following signaling types:

PRI Robbed Bit Signaling (RBS) Q-Signaling (QSIG) E&M

On E1 carrier lines, ETERNITY supports the following signaling types:

PRI Channel Associated Signaling (CAS) Q-Signaling (QSIG) E&M

The ISDN T1E1PRI Interface supports the following features:

Terminal (TE) mode and Network (NT) Mode

4. T1 PRI (T-Carrier) offers 23 Bearer Channels and one Signaling Channel (23B+D). It is used in North America, Japan and Korea.5. E1 PRI (E-Carrier) offers 30 Bearer Channels and two Signaling Channels (30B+D). It is used in all countries, except North America,

Japan and Korea.24 Matrix ETERNITY V9 System Manual

Video conferencing and data connectivity

ISDN BRI

The ISDN BRI Interface enables ETERNITY to be connected to ISDN BRI Lines and connect ISDN BRI compatible devices with the ETERNITY.

The ISDN BRI Interface has the following features:

Signaling types - 2B+D Signaling Terminal (TE) mode Terminal (TE) mode Video conferencing and data connectivity

Depending on the requirement, each BRI Port can be configured in the TE/NT mode.

It is possible to feed power from the ETERNITY to the terminal equipments connected to the ETERNITY (on its BRI port configured as NT).

The Mobile Interface

The Mobile Interface enables the ETERNITY to be connected to GSM/CDMA/3G network operators worldwide. For example, the Frequency Band supported by the GSM networks varies across countries. In some countries, the network operators may use 850MHz while network operators in some countries may use 1900MHz, in some countries network operators may use both frequency bands.

ETERNITY's Mobile Interface supports full Quad-Band Operation (GSM850, 900, 1800, 1900MHz) for world-wide use, for Global, Inter and Intra country roaming.

The Mobile Interface supports the following features:

GSM 2G, GSM 3G, and CDMA network support. Selectable GSM Frequency Bands - 900, 1800, 1900, 850 + 1900, 900+1800 MHz. Selectable CDMA Frequency Bands - Any CDMA, Cellular A, Cellular B, Cellular A & B. Programmable Network Selection - Manual and Automatic. Programmable Network Operator Codes in order of priority (from 1 to 9) in case of Manual Network

Selection. Programmable Speech Tx Gain Programmable Speech Rx Gain Selectable Incoming Call Modes - Allow, Ignore, Reject. SIM Card protection with a Personal Identification Number (PIN) and Personal Unlock Keyword (PUK). Single Rooftop (RT) antenna for 'High Gain'

The ETERNITY Mobile Interface does not support GPRS features, Fax and Data services, and network supported services, except CLIR and USSD.Matrix ETERNITY V9 System Manual 25

The VoIP Interface

The Voice-over-IP (VoIP) Interface routes over the Internet, all the outgoing and incoming calls made or received by the extensions of the ETERNITY and extensions of other PBXs that are networked with the ETERNITY.

The VoIP Interface supports SIP (Session Initiation Protocol), the industry standard VoIP. It supports adaptive jitter buffer for reducing delay and improving speech quality. The key features of the VoIP Interface are:

32 SIP Trunks (SIP Accounts)6, allowing subscription to 32 different VoIP providers/ITSPs. 8 Simultaneous VoIP Calls (per VoIP Card) Selectable Network Assignment (Connection Type) - Static IP, DHCP, PPPoE. Selectable DNS - Automatic and Static STUN TCP and UDP NAT Keep Alive VLAN Symmetric RTP Selection MAC Address Cloning option Fax over IP - T.38 (UDPTL), T.38 (RTP) and Pass Through. Send CLI Option for outgoing calls Selectable DTMF - RTP (RFC 2833), SIP Info, InBand Broad Voice Codec Selection - G.723-L, G.723-H, G.279AB, GSM EFR, GSM FR, iLBC-10ms, iLBC-20

ms, G.711-Law, G.711 A-Law Quality of Service - SIP DiffServe/ToS, RTP DiffServe/ToS

The E&M Interface

The E&M Interface of the ETERNITY supports analog trunking to connect various communication equipment telephone switches, Routers, Leased Lines, etc.

Often, E&M connectivity is used to expand the PBX capacity (by connecting a second PBX with the main PBX) or to connect two or more remotely located PBXs, forming a network of PBXs.

The E&M Interface can be used for the following applications:

Power Line Carrier Communication (PLCC) Networks, where several EPAXs are connected with each other through E&M tie lines. Refer PLCC-An Introduction to know more.

Closed User Groups, where several PBXs are connected with each other through E&M tie lines7.

PBX expansion, where two PBXs are connected with each other with E&M tie lines.

Connecting remote PBXs/Satellite equipments over E&M tie lines

Also, refer the topics E&M Connectivity and E&M Features to know more.

The E&M Interface can be programmed to provide Trunk Interface, a Subscriber (Station) Interface or both, i.e. as a Tie Line with the dual personality of a Trunk and a Subscriber.

6. A SIP Account is an account you would get from your VoIP/Internet Telephony Service provider much like you would get an emailaccount from your Internet Service Provider.

7. The PBXs in a Closed User Group can be connected over ISDN T1/E1 Lines as well. Refer the topic Closed User Groups to knowmore.26 Matrix ETERNITY V9 System Manual

The E&M Interface of the ETERNITY has the following features:

Programmable Orientation Type - trunk, station, tie-line. Selectable E&M Interface Types - IV and V. Selectable Speech Interface (Audio Interface)8 - Two-wire and four-wire. Selectable E&M Trunk Seizure Type9 - Immediate, Immediate + Wink, Seizure Pulse, Seizure Pulse +

Wink, Express, and Compander Control Signal. Selectable Address Signaling - Pulse dial (Pulse 10PPS, Pulse 20PPS) and Tone Dial (DTMF).

The Magneto Interface

Magneto Telephones10 can be connected to the Magneto Interface of ETERNITY. Magneto telephones are widely used by the defense establishments as field phones in front lines, and by other establishments such as railroad companies (signaling emergencies, crossings, etc.), electric utilities, pipeline companies, who need to have their networks at places that are too remote to be serviced by public telephone networks.

ETERNITY can land calls from magneto field telephones on the extensions (SLT, DKP, ISDN Terminal) of the ETERNITY and place calls from the extensions of the ETERNITY on magneto telephones.

To know more about how the Magneto Card works, refer the topic Configuring Magneto Interface.

The Digital Key Phone Interface

The Digital Key Phone Interface of the ETERNITY is for the purpose of connecting the proprietary Digital Key Phones of Matrix Comsec, namely EON, the PC-based phone EONSOFT and the proprietary Direct Station Selection (DSS) Consoles with the ETERNITY.

The Digital Key Phone Interface has the following features:

Programmable Call Capacity - up to 10 Call Appearances/Call Loops on a single DKP. Selectable Headset and Speaker (Handsfree) modes. Selectable Auto Answer mode. Programmable Headset Speech Tx and Rx Gains. Programmable Handsfree (Speaker) Speech Tx and Rx Gains. Programmable Key Click Volume levels. Programmable Key Maps for Operator, Executive, Hotel Attendant and Guests. 4-Level Adjustable Backlight and Contrast Controls Selectable Ring Types. Ringer Volume Control. Programmable Ringer Modes - Ring Immediately, Ring if Idle, Ring after Delay, Ring Off. Ring On Speakerphone and Ring on Headset options. Language Support - English, French, German, Portuguese, Spanish.

8. The number of wires used to transmit audio signals.9. This is the line protocol that defines how the equipment seizes the E&M trunk. Also, referred to as Start Dial Supervision Signaling

Protocol.10. A magneto telephone is a local battery telephone set, in which signaling current is provided by a magneto hand generator. The hand

generator, commonly referred to as 'crank', is located on the right hand side of the telephone set and is turned to produce energy toring other phones or to signal the CO. The magneto, also called the generator, is used to convert the mechanical motion via the crankto produce sufficient energy to ring other phones or to signal the CO.Matrix ETERNITY V9 System Manual 27

The Single Line Telephone Interface

The Single Line Telephone (SLT) Interface allows any standard, two-wire, analog single line telephone instrument - rotary, pulse-tone, cordless, feature phones with or without Calling Line Identification - to be connected to the ETERNITY as extension phone.

The SLT Interface has the following features:

Selectable Caller ID Presentation - DTMF, FSK Programmable CLIP Digit Pad Count (0-9). Programmable Ring Type - Trapezoidal, Sinusoidal, Low Trapezoidal, Low Sinusoidal. Programmable AC Impedance - 600, 900, 350 + (100 || 0.21uF), 220+ (820 || 120nF). Selectable Answer Signaling. Selectable Disconnect Signaling - Polarity Reversal, Open Loop Disconnect. Programmable Speech Rx Gain. Programmable Speech Tx Gain. Programmable Flash Timer. Programmable Loop Current. Fax machine connectivity.

Voicemail System (VMS)

ETERNITY provides a full-fledged, 'in-skin' Voicemail System with a capacity of up to 512 mailboxes. Thus, every extension of the ETERNITY can be assigned a mailbox.

The key auto attendant and voicemail features supported by ETERNITY's Voicemail System are:

Programmable Mailbox Size. Programmable Message Length. Welcome greetings according to the time of the day. Different voice greetings for different time zones. Special greetings for holidays. Five call transfer types: none, blind, wait for ring, wait for answer, and screened. Dial by extension. Dial by name. Personalized greetings for each mailbox. Individual mailbox size. Call forward to voice mail. Message forwarding. Distribution lists. Broadcast message. Message Wait Notification. Redirecting messages.

ETERNITY's Voicemail System also forms the basis of other features like:

Conversation Recording Call Taping Voice-guided Wake-up Calls and Reminders Message Wait Notification (Hospitality Feature) Call Transfer to Mailbox (Hospitality Feature) Call Forward to Voice Mail (Hospitality Feature)28 Matrix ETERNITY V9 System Manual

Refer the ETERNITY VMS Card System Manual to know more.

Computer

You can connect a standalone computer with the ETERNITY over the RS232 serial Communication Port of the system.

You can also connect ETERNITY to a standalone computer or to a LAN Switch over the Ethernet Port of the ETERNITY.

PC connectivity is required to

access the web-based programming tool Jeeves. set up and run software applications such as Property Management Software (PMS), Call Accounting

Software (CAS) in the Hotel Application. to run the Front Desk User Wizard of the Hotel Application. capture and download Station Message Detail Records (SMDR): SMDR reports, SMDR Online and SMDR

Posting, capture and download System Activity Log and System Fault Log, and Hotel Motel Activity Log in the Hotel

Application.

External Music Source

You can connect any external music source like a CD Player, a Cassette Player, FM radio, etc. to the Analog Input Port of the ETERNITY.

The Analog Input Port can handle unamplified, isolated, analog speech signal from an external music source.

Music from this external source can be played as Music-On-Hold to callers and as Background Music to extension users.

Public Address System

You can connect a public address system to the Analog Output Port of the ETERNITY. Any extension of the ETERNITY can make announcements on the external speakers of the public address system.

Security Devices

Any type of sensor device like glass break sensor, smoke detector, object sensor, etc. can be connected to the Digital Input Port of the ETERNITY.

You can connect a Siren or a Hooter to the Digital Output Port of the ETERNITY which can be activated to indicate emergencies.

The sensor device connected to the Digital Input Port can be used to instigate the hooter or siren connected to the Digital Output Port.


Automated Control Applications

In addition to the security devices, you also run different automated control applications such as a door lock, a school bell, a water pump, sprinklers, automated illuminations (office lights, porch and terrace lights, glow signboards, street lights, etc.) by connecting such devices to the Digital Output Port of the ETERNITY.

The devices can be operated by dialing a command or can be programmed to automatically switch on and off at particular times.

What's more, these devices can also work on instigation from a sensor connected to the Digital Input Port of the ETERNITY and can be operated from a remote location using the Direct Inward System Access (DISA) provided by ETERNITY.

Door Phone

You can connect any standard 4-wire door phones to the Door Phone ports of the ETERNITY. The door phones can be operated in conjunction with a Door Lock connected to the Digital Output Port of the ETERNITY.

The Door Phone interface is supported only on ETERNITY PE.

For an at-a-glance view of the maximum trunks and ports available for each of the aforementioned Interface options on the various models of ETERNITY, refer System Capacity and Resources in Appendix A - Technical Specifications.30 Matrix ETERNITY V9 System Manual

Well begun is half done; plan your hardware installation well.

The Main Distribution Frame (MDF)

The MDF connects telephone lines coming from outside, i.e. the local exchange, on one side and the internal (PBX) lines on the other.

In simple form, the MDF is a special metallic frame designed and constructed with columns of receptacles to firmly hold the termination modules for the trunk and extension cables.CHAPTER 3 Installing ETERNITY

Before You Start

Before you begin the installation of the ETERNITY ME/GE/PE, make sure that the required telecom wiring has been done.

The number of extensions (stations) you require and their location will determine the type of cabling you require on your premises.

We recommend that you plan the wiring and the installation of the ETERNITY according to your current and expected future requirements.

Before you begin to install and set up the hardware of ETERNITY, make sure you have the following items:

A Main Distribution Frame (MDF) A suitable location to install the Main Distribution Frame and the ETERNITY hardware. Cables for trunk lines and stations. The Cards of ETERNITY. One or more Single Line Telephone or Digital Key Phones for testing. Power supply. One or more active Two-wire trunk lines for test calls. A modem for the ISDN T1E1PRI line. An NT1 termination device for the ISDN BRI line. Appropriate cables and connectors to set up and test the Ethernet interface of the ETERNITY and the LAN

connection. A standalone PC or a PC connected in a LAN that can PING the ETERNITY. A SIM card to test mobile network connectivity. A SIP Account to test VoIP connectivity.Matrix ETERNITY V9 System Manual 31

The cables or trunk lines to/from the Public Telephone Exchange terminate on the line side and cross connections (jumpers) run to the opposite (PBX) side of the MDF. From those terminals, a multi-core cable runs from a second set of terminals into the PBX.

A multi-core cable runs from the PBX into the MDF. From the distribution frame, the smaller cables run into each individual extension telephone outlet or socket (RJ11 or RJ45).

In a multi-storied building or on a widely spread out premises, it is common to have more than one distribution frame, called the intermediate distribution frame (IDF) on each floor, to provide the connection between the MDF and the individual telephone wiring. IDFs function as wiring points to gather and distribute wiring. IDFs are useful used when a large number of stations are to be connected and the wire runs extend over hundreds of feet; hence the distance is too great to economically terminate every station run individually to the MDF.

Select a suitable MDF (and IDF, if required) with the standard lead-in cable termination KRONE modules.

Ensure that the MDF complies with the local building telecom wiring Guidelines, Rules and Regulations.

Select an appropriate site to install the MDF.

Location of the MDF

The MDF is normally installed inside the building in a location and position which is free from the ingress of dust and moisture, and which is not subject to damp or humid conditions.

This also applies to MDF installed outside the building. It must be protected from exposure to weather conditions, dust, dampness and humidity

Do not install the MDF in any of the following locations:

In washing or toilet facilities, boiler/plant/machine rooms or any area subject to corrosive fumes and fluids;

In fire escape stairways; Within a cupboard containing a fire hose reel; Within any refrigeration room or sauna heater room; Near any water feature or water body like fountains, sprinklers, a bath, shower or other fixed water

container, a swimming pool, paddling pool, spa pool or tub; or any area where hosing down operations are carried out.

In a high voltage electrical switch room or near a heavy voltage transformer.

The MDF should be robust and securely attached to a permanent building element such as a wall, floor or column. Do not mount the MDF on movable elements such as hinged panels or wheeled trolleys.

Provide adequate lighting in the place where the MDF is located.

Provide adequate space around the MDF where any person is required to pass to enable safe and convenient access to the MDF and ready escape from the vicinity under emergency conditions.

Any room containing the MDF must not require the use of a tool, key, card, number pad or the like to exit the room. Ensure a quick hurdle-free exit from such a room.

The MDF or the enclosure in which it is located should have the provision for securing with a key, lock or tool. External MDF should be adequately secured against vandalism and access by children or unauthorized persons.32 Matrix ETERNITY V9 System Manual

The MDF enclosure should be designed so as to prevent access to live parts by unqualified persons and should be free of exposed sharp edges.

The MDF enclosure should be protected from insects and rodents.

Read Protecting ETERNITY and Yourself.

Selecting the Installation Site for ETERNITY

The ETERNITY maybe be mounted on a table or wall. Refer to the mechanical dimensions of the model you have, when selecting the site for installation, and deciding whether to mount the system on a table top, or on the wall, or on a rack.

Select an appropriate site to install the ETERNITY taking into consideration the following recommendations and precautions:

The site of installation should be well-ventilated, moisture and dust free, and not exposed to direct sunlight, heat, excessive cold or humidity.

The site should be equidistant from all the extensions to simplify cabling network and reduce cabling costs.

The system should be installed at a height of at least 3.5 feet from the ground. Installation at this height makes preventive or corrective maintenance tasks easy.

The system should be installed away from any source of electromagnetic no

eternity v9 system manual

Documents

mobile card

magneto card

voip card

cpu card

voicemail system card

matrix comsecs

power supply card

general documentation