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POSTAL AND COURIER SERVICESPOCKET BOOK OF STATISTICS 1
ISSN 2231-9913
POSTAL AND COURIER SERVICES 2H 2014
2H 20142H 2014MCMC POSTAL AND COURIER SERVICES
Pocket Book Of Statistics
POSTAL AND COURIER SERVICESPOCKET BOOK OF STATISTICS
POSTAL AND COURIER SERVICESPOCKET BOOK OF STATISTICS
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2
Notes 3 1. Malaysia basic indicators 6
POSTAL SERVICES
2. Postal establishments 8 3. Postal staff 12
4. Postal coverage and service 13
5. Post boxes and postal vehicles 14
6. Postal machines 15 7. Delivery of mail 17
10. Postal parcel service 20
11. Financial service 22 12. Philately 24
2H 2014POSTAL AND COURIER SERVICES
POCKET BOOK OF STATISTICS
CONTENTS
POSTAL AND COURIER SERVICESPOCKET BOOK OF STATISTICS 1
©MALAYS
IAN COMMUNICATIO
NS AND MULTIM
EDIA COMMISSION, 2014
The information or m
aterial in this publication is protected under copyright
use provided it is reproduced accurately and not used in a misleading
context. Where any m
aterial is reproduced, Malaysian C
ommunications and
the copyright status acknowledged.
The permission to reproduce does not extend to any inform
ation or material
the copyright of which belongs to any other person, organisation or third
party. Authorisation or perm
ission to reproduce such information or m
aterial must be obtained from
the copyright holders concerned.
This work
is based
on sources
believed to be reliable,
but Malaysian
Communications and M
ultimedia C
ommission does not w
arrant the accuracy or com
pleteness of any information for any purpose and cannot accept
responsibility for any error or omission.
Published by:
Malaysian C
ommunications and M
ultimedia C
ommission
Off Persiaran M
ultimedia
63000 Cyberjaya, S
elangor Darul Ehsan
Tel :+60 3 86 88 80 00 Fax: +
60 3 86 88 10 06
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Desig
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POSTAL AND COURIER SERVICESPOCKET BOOK OF STATISTICS
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COURIER SERVICES
13. Number of courier licences 27 14. Courier establishments 28 15. Courier staff 30 16. Courier vehicles 31
2H 2014POSTAL AND COURIER SERVICES
POCKET BOOK OF STATISTICS
CONTENTS
Notes
The statistics relating to courier services were culled from the quarterly Survey of Courier Companies canvassed by the Malaysian Communications and Multimedia Commission (MCMC). The survey covered only the top 10 courier companies in terms of revenue.
Where a table is not accompanied by a source acknowledgement, that table carries data that emanated solely from MCMC.
Symbols and abbreviations
Qtr – Quarter
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MCMC POSTAL AND COURIER SERVICESPocket Book of Statistics
MALAYSIA BASIC INDICATORS
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1 Malaysia basic indicators
Source:DOSM, MCMC
Explanatory notes:1. Population projections as at end of period, based on Census 2010.2. Number of households derived by dividing populations by average household size.3. Base year is 2005.4. Base year is 2010. The CPI reported against a period, refers to the average index for the period spanning 1st January to the end of that period.
Year Qtr Population(million)
Households(‘000)
GDP (RM)Consumer Price
Index (CPI)Current price(billion)
Constant price(billion)
Note 1 2 3 4
2013 29.91 6,939 986.733 787.611 107.1
30.00 6,961 257.352 198.701 109.730.10 6,984 263.414 205.778 110.2
2014 1
230.19 7,006 110.730.29 7,029 111.8
3
4
268.810
279.600
211.738
218.700
MCMC POSTAL AND COURIER SERVICESPocket Book of Statistics
POSTAL SERVICES
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2 Postal establishments
Source:Pos Malaysia Berhad
Note:
Year
2012 2013 2014
1 2 3 4
704 704 702
705705704 702
000
0000
300 265 259
264 259 260 259
000
0 0 0 0
1,004 969 961
969 964 964 961
2 Postal establishments (cont’d)
Year Qtr State Total computerisedUrban Rural
2014 4 JohorKedahKelantanMelakaNegeri SembilanPahangPerakPerlisPulau PinangSabahSarawakSelangorTerengganuWP Kuala LumpurWP PutrajayaTotal
563082814155394019228413612
454
2518210252834002839151500
248
8148292839438794047619928612
702
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2 Postal establishments (cont’d)
Source:Pos Malaysia Berhad
Year Postal agents Stamp vendors
2012 2013 2014
2014 in quarters1 2 3 4
120107114
107107106114
4,6252,2652,269
2,2622,2582,2652,269
242430
24252930
2 Postal establishments (cont’d)
Source:Pos Malaysia Berhad
Year
2012 2013 2014
1 2 3 4
29
29
29
29
29
29
29
1 1 1
1 1 1 1
704 704 702
705 705 704 702
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3 Postal staff
Source:Pos Malaysia Berhad
Year Number of full time staff
2012 2013 2014 2014 in quarters 1 2 3 4
16,15317,07218,265
17,50717,82718,14218,265
4 Postal coverage and service
Source:Pos Malaysia Berhad
Year (km2)Average number of inhabitants served by a
2012 2013 2014 2014 in quarters 1 2 3 4
29,064 29,205 31,120
30,960 31,120 31,120 31,120
329 340 342
340 342 342 342
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5 Post boxes and postal vehicles
Source:Pos Malaysia Berhad
Year
Number of boxes Number of vehicles
Letter boxes Trucks and automobiles Motorcycles
2012 2013 2014 2014 in quarters 1 2 3 4
3,5503,3223,108
3,109 3,109 3,109 3,108
97,70196,91296,727
96,667 96,727 96,727 96,727
1,7612,0942,205
2,164 2,201 2,203 2,205
6,3087,5966,686
7,575 7,497 7,419 6,686
6 Postal machines
Source:Pos Malaysia Berhad
YearNumber
Pos automated machine Franking machines Machines for facing letter post items
2012 2013 2014 2014 in quarters 1 2 3 4
24 25 25
25 25 25 25
8,182 8,409 8,502
8,428 8,459 8,488 8,502
0 0 0
0 0 0 0
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6 Postal machines (cont’d)
Source:Pos Malaysia Berhad
YearNumber
Cancelling machines Facing cum cancelling machines Sorting machines with automatic address reading
2012 2013 2014 2014 in quarters 1 2 3 4
12212282
82 82 82 82
444
4 4 4 4
777
7 7 7 7
7 Delivery of mail
Source:Pos Malaysia Berhad
YearAverage number of
deliveries per week in rural areas
Percentage of items delivered through post
Percentage of the population having mail
delivered at home
Percentage of the population having to
collect mail from a postal establishment
977
7 7 7 7
919393
93 93 93 93
202020
20 20 20 20
655
5 5 5 5
2012 2013 2014 2014 in quarters 1 2 3 4
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Pos Malaysia Berhad
Year Number of letter post items, domestic service
Number of letter post items, international service
Issued Received
2012 2013 2014 2014 in quarters 1 2 3 4
1,006,911,921978,094,914913,007,779
262,292,189220,236,010215,709,604214,769,976
15,038,22413,896,98711,081,587
2,693,7062,669,1402,988,9802,729,761
22,979,07121,217,72216,399,798
4,340,9764,323,0403,804,1533,931,629
Pos Malaysia Berhad
Year Number of items post free, domestic service ('000)
Number of registered items, domestic service ('000)
Number of registered items, international service
Issued (‘000) Received ('000)
2,201 2,649 2,888
646 711 802 729
23,513 21,230 20,666
4,822 5,909 4,565 5,370
745 954 1,173
239 254 285 395
874 848 873
272 241 183 177
2012 2013 2014 2014 in quarters 1 2 3 4
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10 Postal parcel service
Source:Pos Malaysia Berhad
Year Ordinary parcels, domestic serviceOrdinary parcels, international service
Issued Received
777,550662,6811,266,123
583,080189,612145,437347,994
254,670199,681153,766
39,64737,90939,00737,203
211,048220,210261,099
97,74153,00554,52555,828
2012 2013 2014 2014 in quarters 1 2 3 4
10 Postal parcel service (cont’d)
Source:Pos Malaysia Berhad
Year Insured parcels, domestic serviceInsured parcels, international service
Issued
162 381 347
151 95 57 44
375 704 165
42 64 44 15
2012 2013 2014 2014 in quarters 1 2 3 4
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11 Financial service
Source:Pos Malaysia Berhad
Year Number of money orders,domestic service
Value of money orders,issued in the domestic service (RM)
2012 2013 2014 2014 in quarters 1 2 3 4
550,433 702,177 521,436
165,966 126,892 120,269 108,309
271,452,083 326,186,475 258,008,887
75,555,313 70,529,068 59,184,752 52,739,754
11 Financial service (cont’d)
Source:Pos Malaysia Berhad
YearNumber of money orders, international service
Value of money orders,international service (RM)
Issued Received Issued Received
2012 2013 2014 2014 in quarters 1 2 3 4
1,424 501 185
44 42 45 54
1,650,975 1,957,338 2,952,673
270,440 338,506 1,258,271 1,085,456
3,260 3,464 4,148
502 498 1,693 1,455
1,848,210 941,789 631,812
148,460 155,737 165,200 162,415
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12 Philately
Source:Pos Malaysia Berhad
Explanatory notes:SODA
Stamp IssuesSpecialCommemorative
YearStamp issues
Special Commemorative
2012 2013 2014
1 2 3 4
000
0000
661
1213
3014
2
0
12
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Number of courier licences 115120
100
80
60
40
20
0
117110
114 112 114109
113105
112108 105
93
2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
91
2014
MCMC POSTAL AND COURIER SERVICESPocket Book of Statistics
COURIER SERVICES
13 Number of courier licences
As at 31 December 2014
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14 Courier establishments
Year Hubs Branches Gateways Franchise Agent Drop in Centre
2012 2013 2014 2014 in quarters1 2 3 4
221212136
135133136136
232391416
417409416416
454331
43433131
6656
6575656
20 20 13
20 14 13 13
258 270 318
266 324 318 318
23 21 22
21 23 22 22
14 Courier establishments (cont’d)
Year Qtr State Hubs Branches Gateways Franchise Agent Drop in Centre
2014 6311238062250250136
2916276736254135969661940416
60033310310101031
136241410013543056
2110000031131013
4113992030324223123591213318
2000010033390122
JohorKedah
Pahang
Sabah
TerengganuWPKLTotal
4
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Explanatory notes:
15 Courier staff
Note 1
Year Call centre Despatch Sorting Others
2012 2013 2014 2014 in quarters 1 2 3 4
1,7381,0861,007
1,1061,1061,1541,007
7301,3941,469
1,3781,0621,2931,469
4,7465,1515,574
5,3475,2005,7185,574
1,3581,4861,721
1,4651,5481,6451,721
1,3101,5241,571
1,6021,5801,6381,571
16 Courier vehicles
TrucksYear
Linehaul Despatch Trucks Vans/cars Vans/cars Motorcycles
2012 2013 2014 2014 in quarters 1 2 3 4
240248317
266314320317
000
0000
683659726
699726728726
2,0642,6412,968
2,9142,9252,9562,968
1,3521,5511,703
1,5841,6151,6401,703
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YearDocument Parcel
Domestic International Domestic International
2012 2013 2014 2014 in quarters 1 2 3 4
15,198,57032,110,20634,945,523
8,118,9178,662,2208,819,1369,345,250
1,241,2392,549,2172,586,672
665,340641,071667,583612,678
1,831,9643,826,3524,069,656
947,201990,6081,050,8491,080,998
5,276,76112,659,64215,293,145
3,493,4093,729,8003,856,7404,213,196
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MCMC POSTAL AND COURIER SERVICESPocket Book of Statistics
FOR MORE STATISTICS
WEBSITE The MCMC website contains extracts of statistics pertaining to the communications & multimedia and postal & courier industry.This is updated quarterly/half yearly.
The MCMC website is at www.mcmc.gov.my
OTHER STATISTICAL PUBLICATIONS Statistical Bulletins:
1. Communications & Multimedia: Pocket Book of Statistics (ISSN:2180-4656), a quarterly bulletin of the communications and multimedia industry.
2. Postal & Courier Services: Pocket Book of Statistics (ISSN:2231-9913), a half yearly bulletin of the postal & courier industry.
Statistical Brief:
Contact MCMC for more details.
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STATISTICS DEPARTMENT
HEAD OF DEPARTMENT
STATISTICIAN
Azilawati Masri
Nithyaletchumy Devi A/P Thirunyanam
Please contact the Statistics Department MCMC if you have any queries regarding the statistics published in this pocket book through the following email address:
POSTAL AND COURIER SERVICESPOCKET BOOK OF STATISTICS 38