establishing quality-oriented one-stop services beth a. brinly ky department of workforce investment...

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Establishing Quality- Oriented One-Stop Services Beth A. Brinly KY Department of Workforce Investment [email protected]

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Page 1: Establishing Quality-Oriented One-Stop Services Beth A. Brinly KY Department of Workforce Investment Beth.Brinly@ky.gov

Establishing Quality-Oriented One-Stop Services

Beth A. BrinlyKY Department of

Workforce [email protected]

Page 2: Establishing Quality-Oriented One-Stop Services Beth A. Brinly KY Department of Workforce Investment Beth.Brinly@ky.gov

Topics

Branding and Identity One-Stop Certification Workforce Development Academy Partner for Success Case Management Sector Strategy UI Customer Service Plan High Performing WIBs

Page 3: Establishing Quality-Oriented One-Stop Services Beth A. Brinly KY Department of Workforce Investment Beth.Brinly@ky.gov

Branding and Identity

Understanding the Customer Journey Creating a Unified Brand Transforming the Brand Experience Delivering a Brand Promise that Puts the

Customer First

Page 4: Establishing Quality-Oriented One-Stop Services Beth A. Brinly KY Department of Workforce Investment Beth.Brinly@ky.gov

One-Stop Certification

Transformational Process Standards and Measures

– Employer Services– Job Seeker Services– Service Management

Implementation Strategy– Self Assessment– One-Stop Plan– Technical Assistance Resources

Page 5: Establishing Quality-Oriented One-Stop Services Beth A. Brinly KY Department of Workforce Investment Beth.Brinly@ky.gov

Workforce Development Academy

Develop a Needs Assessment Identify competencies required for all levels

of the workforce system partners Create a comprehensive professional

development strategy Construct the Instructional Design Conduct Pilot Training Provide Train-the-Trainer Component

Page 6: Establishing Quality-Oriented One-Stop Services Beth A. Brinly KY Department of Workforce Investment Beth.Brinly@ky.gov

Partner for Success

Strengthen Collaboration among Department Offices

Create Buy-in of Regional Management Partner for Success Workshop Identify and Develop Policy Framework Develop the Vision Document Conduct Regional Institutes Build One-Stop Transformation Plans

Page 7: Establishing Quality-Oriented One-Stop Services Beth A. Brinly KY Department of Workforce Investment Beth.Brinly@ky.gov

Case Management

Create Steering Committee Develop New Structure for Case

Management Generate State Policy Build a Technological Platform to Support It Provide Training Evaluate and Modify

Page 8: Establishing Quality-Oriented One-Stop Services Beth A. Brinly KY Department of Workforce Investment Beth.Brinly@ky.gov

Sector Strategy

Identification of State Sectors Conduct Sector Institute Create a Sector Strategy Tool Kit and

Website Establish Regional Sectors Develop Industry Partnerships Fine Tune One-Stop Operations and

Business Services to Support Sectors

Page 9: Establishing Quality-Oriented One-Stop Services Beth A. Brinly KY Department of Workforce Investment Beth.Brinly@ky.gov

UI Customer Service Plan

Direct Deposit Withholdings Online Eligibility Review Process Help Desk Support Staff Training Business Services Evaluation Automate Processes

Page 10: Establishing Quality-Oriented One-Stop Services Beth A. Brinly KY Department of Workforce Investment Beth.Brinly@ky.gov

High Performing WIBs

Set Clear Strategic Direction Grow Strong and Engaged Boards Manage Assets Efficiently and Effectively Roll-Out Strategy

– Baseline Year– Learning Year– Performance Year

Page 11: Establishing Quality-Oriented One-Stop Services Beth A. Brinly KY Department of Workforce Investment Beth.Brinly@ky.gov

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