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Essentials of Supervision 2014 Nonprofit Essentials Conference Lisa Negstad Negstad Consulting LLC www.negstadconsulting.com [email protected] 612 618-3511 Minnesota Council of Nonprofits www.MinnesotaNonprofits.org

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Essentials of Supervision 2014 Nonprofit Essentials Conference

Lisa Negstad Negstad Consulting LLC

[email protected] 618-3511

Minnesota Council of Nonprofitswww.MinnesotaNonprofits.org

Essentials of Supervision

Do Happier People Work Harder?

Essentials of Supervision

Engaged Employees

Mission Impact

Essentials of Supervision

Happy employees have on average: 31% higher productivity

37% higher sales

3x higher creativity— Meta-analysis of 225 academic studies

by Lyubomirsky, King and Diener

Essentials of Supervision

“ A heightened emotional connection that an employee feels for her organization, that influences her to exert greater discretionary effort to her work.” — David Rock

Engagement is …

Essentials of Supervision

Gallup poll found that only 29% of employees are engaged in their jobs.

Right Management in recent online survey found that 19% of employees are satisfied; 16% are somewhat satisfied; 21% are somewhat dissatisfied and 44% are unsatisfied

Mercer study of 30,000 workers worldwide: 32% of workers in the US wanted to find new work.

3 Studies:

Essentials of Supervision

Employees don’t quit organizations,

Essentials of Supervision

Employees don’t quit organizations, they quit bosses.

Essentials of Supervision

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Essentials of Supervision

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Essentials of Supervision

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Essentials of Supervision

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Essentials of Supervision

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badbosses.net

Essentials of Supervision

Think of the best experience you have had with a supervisor. What was one thing that supervisor did that contributed to your positive experience?

Essentials of Supervision

1.

Essentials of Supervision

2.

Essentials of Supervision

3.

Essentials of Supervision

Essentials of Supervision

1.

Essentials of Supervision

Role of Supervisor

Essentials of Supervision

Best Self Map © Karen Tax and Associates

Authentic

Best Self

Happy

CourageousEnergized

Flexible

Appreciative

CuriousStrong

FlowingConfident

Open

Calm

Present

Passionate

KnowledgeableClear

martyr thinking

busyness

Disappointment

Struggle

Doubt

Unknown

Blame

ComparisonsSacrificeConflict Worry / Anxiety

shoulds

Problems

Overwhelm

FearSuffering

Complacency

TolerationsVictim Thinking

ChallengesDefensiveness

Essentials of Supervision

Awareness

Essentials of Supervision

“ In observing leaders for 40 years, I have never seen one fail for lack of IQ. But I have seen hundreds fail who lacked emotional intelligence.” — Bill George

Essentials of Supervision

Emotional Intelligence

Step 1: Self-Awareness

Step 2: Self-Management

Essentials of Supervision

Four Horsemen of the Apocalypse — by John Gottman

Criticism (finding fault/judging)

Contempt (disdain/scorn)

Defensiveness (seeing yourself as victim)

Stonewalling (silence/withdrawing)

Essentials of Supervision

2.

Essentials of Supervision

What makes your employee tick?

Essentials of Supervision

Golden Rule

Essentials of Supervision

“ Every great manager’s first response – no matter the situation – is always to think about the individual concerned and how things can be arranged to help that individual experience success.” — Marcus Buckingham

Essentials of Supervision

LeversStrengths/Weaknesses

Motivations

Learning Style

Essentials of Supervision

9% employee engagement increased to 73% when the organization focused on employee’s strengths. — Gallup

Essentials of Supervision

“ Millennials want to hear the truth from their bosses, they want feedback and they want it right away.” — Nonprofit Quarterly

Essentials of Supervision

3.

Essentials of Supervision

Coach Approach

Essentials of Supervision

Coach Approach________________________________

Build Trust

Essentials of Supervision

Coach Approach________________________________

Build Trust________________________________

Critical Skills

Essentials of Supervision

Coach Approach

Essentials of Supervision

1. Be a good coach • Provide specific,

constructive feedback, balancing the negative and the positive.

• Have regular one-on-ones, presenting solutions to problems tailored to your employee’s specific strengths.

Essentials of Supervision

A development model where employees are invited to explore learning – with the assumption that they are capable of growing, acquiring new knowledge, and succeeding.

Coaching is …

Essentials of Supervision

Coach approach assumes everyone has the blueprint for success within his/herself.

Essentials of Supervision

Boss vs. Coach

Essentials of Supervision

Coach ApproachCheck Yourself1.

Question3.

Listen2.

Essentials of Supervision

Coach Approach________________________________

Build Trust________________________________

Critical Skills

Essentials of Supervision

“ Chance of employees being engaged at work is just 1 in 12 when they do not trust the company’s leaders. Rises to 1 in 2 if they trust the organization’s leaders.” — Gallup Poll

Essentials of Supervision

Trust starts with you being trustworthy.

Essentials of Supervision

We often judge others by their behaviors and ourselves by our intentions.

Essentials of Supervision

Julio Olalla’s Trust Model

sincerity

reliability

competency

Essentials of Supervision

Ways to Build Sincerity• Mean what you say and say what you mean

• Align your words and actions

• Ensure consistency - saying the same thing to different individuals

• Be intentional about your expectations (check understanding with others)

Essentials of Supervision

Ways to Build Competency• Clarify the areas where you think you

are competent

• Identify the areas where you do not have skills, knowledge or capacity

• When you don’t know something, say so

• Ask for performance feedback from others

Essentials of Supervision

Ways to Build Reliability• Keep commitments that you make

• Before you respond to a request, make sure you can do what is asked

• When you make offers to people, be clear about what you will do and what you won’t do

• If you aren’t sure if a conversation is requiring a commitment, ask.

Essentials of Supervision

Coach Approach________________________________

Build Trust________________________________

Critical Skills

Essentials of Supervision

Critical SkillsStructuring / On-boarding

Selecting

Goal Setting

Guiding

Supporting

Feedback

Essentials of Supervision

StructuringInvolves creating a positive environment and context for the position by...• showing how the position contributes to the

mission of the organization

• writing a clear job description

• clarifying “how” the work should be done – e.g. key values/behaviors

• determining the non-negotiables of the job

• allowing for employee involvement in the structuring of the position

Essentials of Supervision

SelectingSuccessfully recruiting for the position by...• being proactive in searching for the best candidates

• considering the strengths and profile of the best candidate

• taking into account how the candidate will complement the rest of your staff team

• carefully designing interview questions

• designing an interview process that includes informal time to try and get “a sense of the candidate”

Essentials of Supervision

Goal SettingInvolves supporting the employee to...• set clear results-based goals for the work

• foster employee ownership of work and results

Essentials of Supervision

GuidingEnsuring employees are on the “right path.” It involves...• regular employee check-ins to field questions and ideas

• offering affirmations and correcting course when needed

Essentials of Supervision

SupportingIs being a champion for an employee within the organization by...• helping employee to work around obstacles

• ensuring employee has the right tools and resources to get the job done

• advocating for your employee throughout the organization

• watching for opportunities to link employee’s work to other areas inside and outside of the organization.

Essentials of Supervision

Critical SkillsStructuring

Selecting

Goal Setting

Guiding

Supporting

Feedback

Essentials of Supervision

cost cost

cost cost

we think

actually

don’t confront confront

Essentials of Supervision

Feedback:C = ConnectO = ObservationI = ImpactN = Next Steps

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3.

1.2.

Essentials of Supervision

Thank YouInterested in more supervisor tips? Visit our website to join our email list and receive our newsletter: Minutes www.NegstadConsulting.com