essential principles and free global etiquette classrom strategies holly b. smith university of...

ESSENTIAL Principles andFREEGlobal Etiquette Classrom Strategies

Holly B. Smith

University of North Texas

Cross Culture Blunders

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Technology + Global/International Business Etiquette

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Professional Development

Classroom Applications

Websites

Apps

• GolfDining

Wardro

be

Business

Workplace

Social Media

Email

Movie

TheaterIntervie

wTelephone

Peer

Revie

w

Workpla ceBlog

Dating

Dating

Tipping

Classro

om

Airplane

Elevator

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In all but one of the following countries it is expected that you bring a gift to a business meeting. In which country is it NOT expected?

ChinaJapan

Czech RepublicDenmark

Bolivia

http://www.slideshare.net/Terry34/international-business-etiquette-with-a-fun-quiz

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When treating a client to a business meal in Japan, the most appropriate tipping strategy would be:

15% tip

the more the better

20% tip

no tip at all

50% tiphttp://www.slideshare.net/Terry34/international-business-etiquette-with-a-fun-quiz

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Definition of Etiquette:

Personal conduct or behavior as evaluated by an accepted standard of appropriateness for a social or professional setting.

What is the accepted standard?

Determined by culture

Varies from country to country

Success demands research in traditions,

customs and business practices

http://www.merriam-webster.com/thesaurus/etiquette

Function of Etiquette:• Knowing WHAT to do

WHEN.

• Business etiquette is a part of a business culture and each situation has its own culture.

• Business etiquette has evolved to accommodate these changes to the modern workplace.

• *classroom etiquette, CTSO etiquette, PTA/PTO etiquette, Parent-Teacher Conference etiquette, etc.

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http://smallbusiness.chron.com/definition-business-etiquette-2903.html

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Avoid hurting feelings

Foster relationships

Create confidence

Better organized in life situationshttp://smallbusiness.chron.com/definition-business-etiquette-2906.html

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Effects of Etiquette:

Etiquette accomplishes many tasks:

Respect and deference to others

Good interpersonal relationships

Guidelines in place that allow communication, transaction, business to take place smoothly


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Effects of Etiquette:

Working in the complex global market

Individual country/culture/customs

Appreciate and understand other cultures ---Build stronger/long lasting business relationships


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In Saudi Arabia, which is considered a popular gesture of friendship between men?

A high-five

Holding hands while walking

A handshake

Winking

A hug or kiss on the cheek

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Why We Need to Know Etiquette?

1.Foreign counterparts (business partners) may not, or

will not, imitate U.S. mannerisms. 2. We may wish to communicate

with the general public of a foreign group.

3. People don’t “think” American. Knowing how other cultures arrive at decisions gives us an edge.

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Cross Culture Blunders

http://only-sneakers.ru/nike-air-melt/

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Which of the following is/are associated with death and should not be given as gifts in the Chinese culture?

Clocks

Straw sandals

A handkerchief

A stork or a crane

All of the above

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(3) The student identifies concepts related to cultural diversity. The student is expected to:(A) discuss significant similarities and differences in international agriculture;(B) explain the variety of world markets; and(C) describe marketing factors and practices that impact other cultures.

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(2) The student understands professional communications strategies. The student is expected to:(A) adapt language for audience, purpose, situation, and intent;

(F) listen to and speak with diverse individuals

(1) The student integrates knowledge and presentation skills related to diplomacy when representing the United States to host-country officials, media personnel, and traveling officials. The student is expected to:(A) demonstrate the ability to provide host-country officials with information on United States government and culture;(B) organize exchange programs to enable future host-country decision makers to acquire familiarity with the United States institutions, customs, and culture;

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(11) The student uses technical knowledge and skills required to pursue careers in the travel and tourism industry. The student is expected to(H) develop an awareness of cultural diversity to enhance travel planning by exploring differences in social etiquette, dress, and behaviors of different countries

(3) The student knows the impact and value of diversity. The student is expected to:(A) express elements of culture and the need for understanding cultural diversity; and(B) identify how diversity affects sports and entertainment marketing.

(3) The student explores concepts related to cultural diversity. The student is expected to:(A) identify significant similarities and differences in international culture;(B) explain the variety of world markets; and(C) describe marketing factors and

practices that impact other cultures.

ALL of the class

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When doing business in Iran, a woman should cover their:

Mouth

Feet

Eyes

Arms and Legs

Arms, Legs and Hair

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Websites

CTE.UNT.EDUBusinessBest Practices

Parts 1& 2 cover:GreetingsBusiness CardsBusiness MealsGeneral Dining TipsNegotiation TipsThank You’s

France, Great Britain, China, Japan,

Finland, India, Italy and Mexico

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Websites

Globicate.com

Current events with a global theme, fun freebies

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Websites Pri.org/series/school-year

Read entries of this year-long blog at COSAT in Cape Town, South Africa

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Websites

International-business-center.com

https://www.cia.gov/library/publications/the-world-factbook/index.html

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Websites

worldlicenseplates.com

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In Great Britain, tapping your nose indicates that something is:

Confidential

Smelly

Inappropriate

Very important

Incredibly boring

THANK YOU

Holly B. Smith

University of North Texas

essential principles and free global etiquette classrom strategies holly b. smith university of...

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