ESQi Project:“P3”Morris MathewsENTERPRISE PALO ALTOGroup 23, Area V; Branch 58

58 Challenges ESQI Trend Feb15 - Apr15

Sample CS SS NS/ND SD CD72 80 20 0 0 0

Mar15 - May15

Sample CS SS NS/ND SD CD73 77 23 0 0 0

Apr15 - Jun15

Sample CS SS NS/ND SD CD73 79 21 0 0 0

58 Challenges Lack of Preparation Late Pick-ups Deliveries (Cavallino, Four Season,

PAO…) Area’s Retail ESQI in May: 77

Solution

Solution

Pre-Planned Pick-UpBetter Known As

(P3)

P3 Expectations Carping & confirming 3-4 days prior. Establishing pick up times.

A cust. is given an hour window for pick up. Utilizing new pick up log daily Calling customer before leaving Priority Pass

Pre-Pick Up Process Pre-printed pick up with map directions

and the best contact phone number. ARMS reservations contract pre-written. “P3” in 2.0; Pick up information as a

back up.

Accountability Show team members how to execute project to

improve ESQi Captains: for retail, ARMS, and MapQuest Observed/oversaw the compilation of MapQuest

printouts with contact info attached and reservation details.

Shaped the project results by holding team members accountable for completing tasks. Giving 1 hour over the course of each day to

complete their section.

ESQi Driven ResultsMay15 - July15

Sample CS SS NS/ND SD CD73

85 15 0 0 0

ANY QUESTIONS?