eshop user guide [email protected] +852.2372-2288...linde group is using rwd technology to...
TRANSCRIPT
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Content
Section Page
What is new? 3
How to place order online? 4
How to manage my account?
• My Account page
• Account Balance and Statement
• Order Tracking
• Cylinder Holding
• View Invoice
• Order Template
• Document Download
• My Account Profile & Change Password
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Content Us – Enquiry Form 24
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What is new?
Linde HKO eShop (www.linde.hk/shop) is favorite channel to customers. We received many feedback from different aspects of ourusers. Among those, we noticed that the current website will bring some issues when accessing eShop by mobile or tablet. Forexample, when customer visits eShop on a mobile device, the user must tap to zoom screen to read the website contents. Therefore,Linde Group is using RWD technology to further improve eShop platform, enhance user experience and facilitate every customer totransact with Linde HKO at any time any where with a variety of devices.
What is RWD?
RWD (Responsive Web Design) principle is to use CSS3 to design web. The webpage will automatically change the layout whenbrowsing in different resolutions. This technology solves the browsing issue when using smart device and tablet.
Key Improvement
– Access to Linde HKO eShop on different devices
– Speed up the site browsing speed
– Redesign layout according to customer habits
– Improve eShop ranking to let customer find us easier
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How to place orders online?Step 1: Go to eShop homepage and Sign In
1. Enter URL www.linde.hk/shop
2. Select Language
3. Sign in with your email address as the login ID
4. Select product from catalogue
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How to place orders online?Step 2: Browse product catalogue / Search products
Search by Keyword / Material code
Click the product name to view the details
Note
You must be signed in to view price or purchase products online
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How to place orders online?Step 3: Add items to shopping cart
1. Enter the Quantity and Return Quantity
2. Click Add to cart
3. Review the cart and checkout
Tips: Return Cylinder
You can return your empty cylinder by enter ‘0’ in Purchase Quantity.
After setting your Return Quantity, click Add to cart just like you placing an order and do the checkout.
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How to place orders online?Step 3: Add items to shopping cart – First Month Rental
Add First Month Rental in the Recommended Products under the product detail page
Tips: Rental fee
If you are a new customer or do not have empty cylinder return, you need to pay the First Month Rental.
You can find this charge item under the Recommended Productssection.
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How to place orders online?Step 4: Confirm the cart & Checkout
1. If you want to modify the Quantity and Return, enter the number and click the Reload icon
3. Click Check out
2. You can enter the Material Code to quick add the product into the cart
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How to place orders online?Step 5: Checkout & Execute Order
1. Select a different Delivery location if necessary
2. If you changed the Delivery location, the page will reload and update the address here
Note
If you want to pick up at a retail store, please read the “Precautions for the transportation of Dangerous Goods” notice before placing the order.
Please contact our Customer Service Centre at+852.2372-2288 oremail [email protected] self pick up details
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How to place orders online?Step 5: Checkout & Execute Order
You can select your Delivery Date.If you do not select, we will arrange the Earliest delivery date by default
Note
For Cryospeed (Liquid Nitrogen) customer, please follow the Delivery Schedule as below:
Kowloon District, Tsing Yi, Kwai Chung & Tsuen Wan: Monday & Tuesday
NT & Tung Chung / Airport: Wednesday
HK Island: Thursday
Specific customer: Friday & Saturday
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How to place orders online?Step 5: Checkout & Execute Order
2. Select the checkbox and confirm product
1. Enter PO no., if you do not have any PO, simply enter your surname Note
* Please enter the Contact Person details and our Distribution team will contact you when the deliver is ready.
** You can also enter the your Delivery Instruction in the text box (such as one-time delivery address change or other delivery request.
3. Enter Contact Person details* and Delivery Instruction**
4. Click to continue
Green Text: Normal Next Working Day deliveryYellow Text: Item need time to prepare/out of stockNot showing the date: Account over credit limit / payment issue, please contact Customer Service Centre
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How to place orders online?Step 5: Checkout & Execute Order
2. Double check the item and price
1. Select Payment Method
Note
If you have questions on the Estimated Delivery Date, please contact our Customer Service Centre at+852.2372-2288 oremail [email protected]
3. Click the button to complete the order
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How to place orders online?Step 5: Checkout & Execute Order
2. Click here to return to Homepage
1. Your Order Number
Note
If you need to change your order, please contact our Customer Service Centre at+852.2372-2288 oremail [email protected] 5:00PM if the order have been arranged for next working day delivery.
Once the order is submitted, you will receive a confirmation email with Order No., Delivery address, ordered items and estimated delivery date for your reference.
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How to manage my account?My Account page
2. You can select the services below
1. Click here after you have signed in
Note
Some of the account do not have the permission to download documents and view the price.
If you have questions for the access right of the eShop account, please contact our Customer Service Centre at+852.2372-2288 oremail [email protected]
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How to manage my account?Account Balance and Statements
You can download the Statements for the last 12 month
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How to manage my account?Order Tracking
1. Select any Ship-to account you want to track
2. Search by Order No., Invoice No., PO No., Delivery Note No., or by selecting the Date range
3. Click on the row and view the details
Click on Show documents to download Invoice and Delivery Note
Note
In this section, you can track not only the web orders, you can also view the orders placed by phone, email or fax.
If your eShop account is registered as a Payer account, you can view all the different Ship-to accounts’ orders and status.
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How to manage my account?Cylinder Holdings
1. Select any Ship-to account to View the holdings
2. You can change the Purchase Quantity and Return Quantity, and select Add to cart & checkout to place your order
Tips: Return Cylinder
You can return your empty cylinder by enter “0” in Purchase Quantity.
After setting your Return Quantity, click Add to cart & checkout just like placing an order.
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How to manage my account?View Invoice
1. Select the Payer account
2. Select Date Range and Payment Status
3. Click Search by Filters
Note
More options for Search Filters, please refer to the next page
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How to manage my account?View Invoice
1. Search by Reference No.
2. After filtered, you can see the resultClick Show documents to view the details
3. It will shows the documents available for download.You can download each of the documents separately or download all
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How to manage my account?Order Template
1. Select the Name of Template
2. Click Order Products to start the order process
Tips: Create Template
Step 1: Add products to your shopping cart and go to shopping cart page
Step 2: Click on "Save Cart as Wishlist"
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How to manage my account?Document Download
1. Select the Payer Account
2. Select Invoice or Delivery note
Continue to next slide…
3. Select the Date Range and click Update List
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How to manage my account?Document Download
4. There will be checkbox for downloading which type of documents
5. After that, you will receive an email and confirm your download is success
6. Go to My Account > Download Document Display and start your download
Tips for the options
Both not select:Only Invoice will be downloaded
Select “Include Related Documents”:Both Invoice and Delivery Note will be downloaded
Select both:Only Delivery Note will be downloaded
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How to manage my account?My Account Profile & Change Password
1. In My Account page, click on Go to profile
2. You can change your password by selecting Contact Information
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Contact UsEnquiry Form
1. Go to Contact Us page
2. Fill in the form with your enquiry and submit
Note
If you have questions orfeedback, kindly fill in theform.
Our Customer Service Centre will contact you for further assistance.
You can also contact us at+852.2372-2288 oremail [email protected]
Making our world more productive
Thank you for your attention.
Linde HKO eShopwww.linde.hk/shop
[email protected]+852.2372-2288
Linde HKO eShop
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