escalation - enhancement request
DESCRIPTION
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Pivotal, R&D ESCALATION - Enhancement Request
Enhancement Request Escalation Summary:
Summary:
-Current functionality:
-Reason for change:
-Suggestion for change:
Environment details:
Severity:
Is there an open RD Issue? If so, note RD Issue number:
Researched on Google?
-Business impact of the problem:
- Is the problem occurring in production, or if not, what is the planned live date?
- How many users are impacted by the problem?
- Frequency of the problem?
- Reason for requested change?
- Assessment of the impact/cost incurred if not fixed?
- Date customer requests fix complete and reason for date?