Prof. Terri L. Griffith, Ph.D.

Santa Clara University

t@terrigriffith.com

408-256-3141

TerriGriffith

CULTURE OF INNOVATION

PERSONAL OPEN

GENERATIVE – DESIGN THINKINGRAPID

LEVERAGING PLATFORMSEVIDENCE-BASED

PSYCHOLOGICAL SAFETY

PERSONAL ENGAGEMENT WITH INNOVATION

SCENARIOS

Plugged-In

or

Disconnected

Photo: Kārlis Dambrāns, https://www.flickr.com/photos/janitors/15524881120

AP Photo/Charles Rex Arbogast

http://www.flickr.com/photos/calliope/223220955/

http://openmriofne.com/index_large.htm

ZAPPOS WAREHOUSE

http://www.examiner.com/article/the-zappos-approach-to-

employee-meetings

http://www.flickr.com/photos/calliope/223220955/

http://openmriofne.com/index_large.htm

INDIVIDUALSTEAMS

ORGANIZATIONS

PRODUCTSPROCESS

PERFORMANCE

PLUGGED-IN MANAGERS SEE:

PLUGGED-IN MANAGERS ALLOW

FOR:

3 PRACTICES OF PLUGGED-IN MANAGERS

STOPLOOK LISTEN

AP Photo/Charles Rex Arbogast

MIXING

Some rights reserved by advencap

Photo: Kārlis Dambrāns, https://www.flickr.com/photos/janitors/15524881120

ZAPPOS WAREHOUSE

TerriGriffith.com/blog

#1

http://www.flickr.com/photos/yto/6008588712/

SHARING

YOUR EXAMPLES

VIRTUAL TEAM

SCENARIO

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Virtual Team

SysSavvy

Novice

SOCIAL MEDIASCENARIO

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Social Media

SysSavvy

Novice

BANKSCENARIO

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Bank

SysSavvy

Novice

RECALL THAT MIXING IS

NEGOTIATION

Business Model Generation, 2012

USER INNOVATION

Hackathons

PRIZES

KICKSTARTERQUIRKY

TECHSHOPCHALLENGE.GOV

SHAPEWAYSHTTP://CASHTOSTART.COM/10-

CROWDFUNDING-WEBSITES-ENTREPRENEURS/

OPEN FUNDING OPTIONS

SAP CO-INNOVATION LAB

EXCEPTIONS

NOT JUST HIGH TECH

PLATFORMS

•Components

•Processes

•Knowledge

•People and Relationships

More than Physical (Robertson & Ulrich, 1998)

PLATFORMS & STREAMS

• Understanding the Building Blocks of Innovation

• Better ability to Manage the “Product” Line

• Better ability to Manage Implementation

PSYCHOLOGICAL SAFETY (FOR

FAILURE)

PIXAR

PIXAR

“they could have very intense and heated discussions; they always knew that the passion was about the story and wasn’t personal.” Ed Catmull, Pixar

DATA IS APOLITICAL

IT’S PERSONAL

IT’S FAST

FAILURE IS MANAGED

WHAT’S UNIQUE ABOUT SILICON VALLEY…

OR IF WE HAVE TO ADMIT IT…

ANYWHERE THAT LIVES OF DIES BY INNOVATION?