ERP Solution In Hospital

Yangyang ShaoTTU 2013

2

What is an ERP?

• “ERP – Enterprise Resource Planning”• (an integrated business operating

system)

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Problem

• The traditional hospitals are facing the low efficient management in different departments, therefore a new tool as ERP in hospital to solve this issue is needed.

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ERP Fully Integrated• Integrates all the systems within the

hospital allowing the physician to have instant access to his patients' medical data from other physician's offices, emergency rooms and hospitals.

• An Enterprise Resource Planning (ERP) system replaces the need for different interfaces between two or more applications within hospital. It provides an integrated database to store various parts of a hospital and increases standardization and reporting capacities.

• ERP Hospital is a solution that helps hospital to manage all kind of operations and a available resources in there facilities.

Features

• Web-based applications• Friendly GUI(Graphical User Interface)• Compatible with HL7 international• Based in modules.• Integrated Design• Multi-lingual• Highly secure, remote access with alternative

devices(laptops, tablets)

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Profmax ERP module in Hospital

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Advantages

• Able to integrate all hospital departments into a single, cohesive platform.

• Clearer overview of it functioning and quicker performance.

• Enable hospital to have greater control over daily planning, surgical and nursing care etc.

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• Help hospitals strengthen management capacity, improve coordination and collaboration between organizations, to strengthen capital equipment management, medical supplies, etc.

• Improve management capabilities to enhance performance, so as to improve patient satisfaction.

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Disadvantage

• High startup cost. In a study done on 1600 ERP implementations worldwide by Panorama Consulting Group, it was found that ERP project costs average around $6.2 million. The purchasing cost of the software which is very high to small-medium Hospital. Apart from it, the employees must be continually trained on how to use it.

• Time consuming implementation. Its implementation process can take several months. Including take time to training end-user on how to use it properly.

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• Security issue. It is important for hospital to make sure the integrity of the patients' data is protected.

• ERP software is business tool, it can changed the whole hospital's business system. Its strict module may effect on the employees comfort level and make them dis-satisfied.

• Migration of existing data to the new ERPsoftware systems is always difficult to achieve as integrating ERP systems with other stand-alone software systems.

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Start Project Plan

• Assign a project team• Cost-analysis • Design a project• Revise the project• Determine the delivery schedule• Pre-implementation audit

Preparation of Project

• Select vendor• Apply for vendor software demo• Technical direction recoomendation• Meeting

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Initial project & Test

• Install SQL system• Instal Legacy system• Install PACS system• Install DR system• Test every single system cabability

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Stage 2

• Map out interface paths to various modeles• Develop Interface construction• Test inteface construction• Various functional report• Meeting

Stage 3

• Migration of data from old system• Data input and output • Meeting

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Stage 4

• Assist in test data compilation• Test data correction & connection• Meeting

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Finalise Test project

• Finalise the live system• Train the hospital manager on specific areas• Train the end-user to use it• Identify impacts to user• Post-implementation audit• Perform final testing

Matintenence phase

• Evaluate the solution• Constantly evaluate • Evaluation phase completed• Feedback to implementation consultant

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10 Resources• Owner• Project Designer• Economist• ERP Engineer• Interface Designer• Tester• Hospital Managemer• Hospital Staff• Project Coordinator• ERP Implementation Consultant

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Critical Success Factors• 1. Challenges of huge budget. The testing phase

costs took up over 50% of the whole project. • 2. Choose the right software vendor is critical factors

of the whole project. • 3. Because suitability of software and hardware is

important factors for success of whole implementation. Management need make a careful choice of an ERP package that best matches the legacy system.

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•4. Lack of effective communication is critical to ERP implemenation. Expectations at every level need to be communicated. Management of communication are critical throughout the organization. So we need an ERP consulant and project coordinator for regularly inquiry and meeting.

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• 5. Limited resources: we do not have an in-house IT team in hospital so far. Due to this we have to rely on external agencies to help the hospital and this adds to the implementation costs.

• 6. Some hospital staff not ready to accept the change. They faced the new technology challenge, which make them unsatisfied or uncomfortable with work. Therefore resistence to change.

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• 7. Conflict of opinions between various stake holders. Implementation speicialists define success in term of completing the project plan on time and within budget while the user and adopter tend to focus on the transition from old systems and stable operation.

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Reference:• Albert, 2009, Understanding ERP system implementa

tion in a hospital by analysing stakeholders.• IDMSYS(ERP Solution)-End-to-End Hospital Managem

ent System.• Profmax 2000. Healthcare ERP overview. Retrieved

from:http://www.profmax.com/pbs/solutions/erp/healthcare/healthcare.aspx

• Valerie, 2006. An investigation into the use of ERP systems in the service sector.

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Thank you!