ericmatthewsresume
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ERIC G. [email protected] (848) 333-3121 www.linkedin.com/in/egmatthews
SUMMARY: I hold a B.M. in African-American Music Studies from University of Hartford in West Hartford, CT. My diversified work history includes managerial and non-managerial positions in Marketing, Customer Care, and Market Research. I take pride in my organizational skills, attention to detail, and the ability to lead and communicate.
EXPERIENCE:2009 to 2016 Abt-SRBI, West Long Branch, NJ – Senior Research SpecialistConduct research interviews via telephone, including active listening and probing fully for clear responses; accurately recording same. Ensure proper disposition of sample. Chosen for all remote and client monitoring.2007 to 2008 Vonage, Holmdel, NJ - Customer Care AgentAnswer incoming calls from customers, address questions and concerns on an individual basis. Responsible for proper handling, resolution and disposition of customer contact as well as documentation of all calls. Provide customers with up-to-date information obtained through internal knowledge base (IKB) and other sources. Selected by supervisory staff and management to assist new hires as a Subject Matter Expert.2002 to 2007 Free-lance professional musical engagements and instruction; local, national and international.1996 to 2002 Brick Computer Science Institute, Brick, NJ - Marketing ManagerOversee and manage all company marketing efforts including promotional items, print and electronic media advertising. Design of advertising media and copy writing for radio, Internet and print advertising as well as company newsletter. Responsible for all aspects of lead generation and market research (including analysis of same). Manage and oversee all operational aspects of 3 mall information booths operated by the company, including hiring, training and managing 19 outside representatives. Compile, update and manage all market research data as deemed pertinent by the President and/or the Director of Admissions.
EDUCATION:B.M., University of Hartford, West Hartford, CTAfrican-American Music Studies. Recipient of National Endowment for the Arts grants. Private studies with Jackie McLean. Graduated cum laude.Graduate, Lakewood High School, Lakewood, NJCollege prep and honors courses. Who's Who in Music & Who's Who Among American High School Students. Semi-finalist, National Merit Scholarship.
RELEVANT ON-THE-JOB TRAINING AND SEMINARS: American Management Association: Fundamentals of Marketing, Fundamentals of Finance & Accounting for Non-Financial Executives,
ERIC G. [email protected] (848) 333-3121 www.linkedin.com/in/egmatthews
and Price as a Strategic Weapon; Non–Harassment, Management Skills