Erica Sanchez815 E Ward Robinson TX 76706|254-405-3302| bookericasanchez@gmail.com

ObjectiveSeeking a Sales & Marketing Administrative support position in a reputable company where I can utilize my extensive and practical skills to excel in my personal career growth & to contribute to the company’s development and progress.

Professional Highlights

MANAGEMENT/MARKETING

· Promoted to management after nine months of employment over the Central Texas Waco market. Responsible for creating the new face of Howl at the Moon & for brand ambassadors in the Waco area & later the Temple & Killeen market.

· Directed the hiring, training & performance evaluations for marketing & sales team of about 20 members in the first year to about 40 team members to date & still growing.

· Identified individual needs with appropriate training & provided accurate, specific, & timely performance feedback to all team members.

· Coordinated & participated in promotional events & tradeshows. Overseeing of ongoing events ranging from 4-12 per week & supervising daily activities of staff.

· Worked with partners, & team members to drive internal promotion of company programs, initiatives, guiding principal, & mission.

· Developed & implemented campaigns for email, online advertising, search engines through use of social media. Created & operate 4 social media sites for the company.

· Accurately maintained records for clients’ monthly budget, hours worked & salary of the staff.

· Produce weekly progress reports for all events for review with company partners & clients to ensure ongoing success & business.

SALES

· Knowledgeable & up to date on all products and brands.

· Utilizing effective sales techniques & training team members through online presentations and regular meetings.

· Applied Sales forecasting techniques & strategic planning to verify sales & profitability of products, lines, & services.

· Helped drive sales goals & achieve monthly quotas.

· Analyzed business developments & market trends to make sales & overall events successful for our clients’ brands.

CUSTOMER SERVICE

· Implemented a customer service brand ambassador training program through experience & a successful career in customer service.

· Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

· Learned, referenced & applied product information to consumers.

· Routinely answered customer questions regarding merchandise & pricing.

· Designed displays to make the store experience interactive, engaging, & reassuring.

· Provided an elevated customer experience to generate a loyal clientele.

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SKILLS

· Accomplished Manager, Product Marketing Specialist, Special Events Planning & Coordinating, Social Media Management, Team Building, Sales training & strategies, Organized, Attention to detail, Advanced clerical knowledge, Customer Service Expert, Excellent Communication skills, Organized, Attention to detail, decision making ability, Leadership experience. Filing & data archiving, typing 40 wpm+ Bilingual/Spanish conversational, & literal.

Work History

MANAGER/ TEAM LEAD WACO | HOWL AT THE MOON PROMOTIONS | APRIL 2013-PRESENT

ASSISTANT MANAGER/ TEAM LEAD TEMPLE/KILLEEN | HOWL AT THE MOON PROMOTIONS | AUG 2013-PRESENT

BRAND AMBASSADOR | HOWL AT THE MOON PROMOTIONS | SEPT 2012-APRIL 2013

ACCOUNT EXECUTIVE | M & M BROADCASTING| MAY 2012-SEPT 2012

RADIO PERSONALITY/HOST | EDWARDS MEDIA LLC| FEBUARY 2012-JUNE 2012

ACCOUNT EXECUTIVE | STREETSEEN MAGAZINE | AUGUST 2012-NOVEMBER 2013

CSD BILINGUAL CLERK | MCLENNAN CO APPRAISAL DIST | SEPT 2008-JANUARY 2012

SECRETARY/ ADMIN ASSISTANT | JGL CONSTRUCTION | DECEMBER 2006- JUNE 2008

SHIFT LEAD/CSR/ SERVER/TRAINER/COOK | MCALISTER’S DELI | JULY 2003- SEPT 2005

EDUCATION

Premier High School-Valedictorian graduating class of 2001

McLennan Community College 150+ course hours completed to date Associates of Applied Science

*References available upon request

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