eqms auditor training

12/14/2015 1

Click to edit Master title style

• Click to edit Master text styles

– Second level

• Third level– Fourth level

» Fifth level

12/14/2015 1

Punyam Management Services Pvt. Ltd.

Punyam


• Click to edit Master text styles• Second level• Third level• Fourth level• Fifth level

Copyrights 2015 @ I Global Manager Group | [email protected] | 1GMG

12/14/2015 2



– Second level


» Fifth level

12/14/2015 2


Punyam



Copyrights 2015 @ I Global Manager Group | [email protected] | 2GMG12/14/2015 212/14/2015 2


Punyam




Sr. No.

PRINCIPLES ISO/FDIS 9001: 2015 APPROACH

1. Principle – 1

Customer focus

Meet customer needs and expectations determine levels of customer satisfaction / dissatisfaction. Strive to exceed customer

expectations

2.

Principle – 2

Leadership

Establish unit y of purpose and engage people in achieving quality objectives

3.

Principle – 3

Engagement of people

Focus on competency empowered and engaged people in delivering value. Identify

and manage human factors of the work place.

4.

Principle – 4

Process approach

Systematically identify and manage the process employed. Understand activities

and manage it as interrelated processes to get consistent predicted results

Seven principle of ISO 9001:2015

12/14/2015 3



– Second level


» Fifth level

12/14/2015 3


Punyam



Copyrights 2015 @ I Global Manager Group | [email protected] | 3GMG12/14/2015 3


Punyam




PLAN DO CHECK ACT

and corrective

improvement

review

Control of

Nonconforming

outputs

Release of

products and

services

Production of

goods and

provision of

services

Documented information

Control of

external

provision of

products,

processes and

services

CommunicationQMS and its processes

Management

Design and

development of

product and

services

AwarenessPlanning ofchanges

Roles, responsibilities

andauthorities

Scope of management

system

ContinualInternal audit

Requirements

for products and services

Competence

Quality objectives and

planningQuality policy

Needs &

Expectations of

interested parties

Nonconformity

action

Monitoring, measurement, analysis and evaluation

Operations of

planning and

control

Resources

Actions to address risk

and opportunity

Leadership and commitment

Understanding the

organization and its context

10 Improvement9 Performance and evaluation

8 Operation7 Support6 Planning5 Leadership4 Context of

the organization

ISO 9001 2015 QMS Structure

12/14/2015 4



– Second level


» Fifth level

12/14/2015 4


Punyam




Internal Context

Organization Culture

Governance

Organizational

Structure

Current Roles & Resp.

Strategy

Current capabilities

Resource levels

Current system and

tools

Process maturity

Decision making process

Relationship with

internalstake

holders

Internal Context

12/14/2015 5



– Second level


» Fifth level

12/14/2015 5


Punyam




Structure of Standards as per ISO 14001:2015

4 Context of the organization• Understanding the organization and

its context• Understanding the needs and

expectations of interested parties• Determining the scope of the

environmental management system• Environmental management system

5 Leadership • Leadership and commitment• Environment policy• Organizational roles,

responsibilities and authorities

6 Planning • Actions to address risks and

opportunities• Environmental objectives and

planning to achieve them

7 Support• Resources• Competence• Awareness• Communication• Documented information

8 Operation • Operational planning and

control• Emergency preparedness

and response

9 Performance evaluation • Monitoring, measurement,

analysis and evaluation• Internal audit• Management review

10 Improvement • General• Nonconformity and

corrective action• Continual improvement

12/14/2015 6



– Second level


» Fifth level

12/14/2015 6


Punyam




Environmental Aspect

COMMON ASPECTS :

Energy Use

Solid Waste

Water Use

Air Pollution

Emission To Air

Release To Water

Waste Management

OTHER ASPECTS :

Contamination of Land

Heavy Metal Waste Drain

Industrial Waste Drain

Product End-of-Life

Radioactive Waste

Medical Waste

Solvent Waste

Use of Raw Materials

Use of Natural Resources

Impact on Comminities

Noise

12/14/2015 7



– Second level


» Fifth level

12/14/2015 7


Punyam




Four Phases of Risk

The objective of this presentation are to appreciate andunderstand how an QMS is established in terms of:

Risk Analysis

Intended user Identification

Area wise risk identification

Risk estimation

Risk Evaluation

Risk acceptability decisions

Risk monitoring and control

OPTION analysis

Implementation of measures

RESIDUAL RISK evaluation

Overall RISK acceptance

Post production information

Post-production experience

Review of Risk management

experience- customer use

Take appropriate actions

Risk and Opportunity

12/14/2015 8



– Second level


» Fifth level

12/14/2015 8


Punyam




Skills an Auditor needs to develop, being:

• Diplomatic • Patient

• Honest • Fair minded

• Impartial • Articulate

• Communicative • Analytical

• Helpful • Co – operative

• Persistent • Observant

• Ethical • Professional

• Conscientious • Assertive

Auditor Characteristics

12/14/2015 9



– Second level


» Fifth level

12/14/2015 9


Punyam




1. Audit Plan

4. Gather Evidence

3. Opening Meeting

5. Record Results

2. Develop Checklists

6. Closing Meeting

7. Audit report

Audit Steps

eqms auditor training

Documents