EPSR2 Business Change Workshop29/30th January 2014

Agenda

•Introduction – Les Fawcett – Project Manager – NECS

•Business Change Presentation – Michelle Greatrex - HSCIC

•Business Change Readiness Checklist– Lesley Bruce

•Q & A - All

Preparing for EPS in your Pharmacy

 Business Process Change

Workshop

EPS Release 2 is here

> 5,129,000 patient

nominations

91% pharmacies

enabled (10,685)

>36,449,000 items

dispensed and claimed

electronically

>16% GP practicesenabled (1381)

Electronic signatures

Electronic repeatdispensing

Electronic cancellation

Nomination

Electronic submission of reimbursement endorsements

EPS functionality

Preparing for EPS Release 2

Speak with your local practice to agree how you will work together after the go live.

Find out when your local GP’s are going live

Joint business change sessions may be arranged to include the GP practice and local pharmacies.

Scheduled go live dates for Hartlepool Practices

Practice Go Live Date

Havelock Grange 17/02/2014

Gladstone House 19/02/2014

Chadwick Practice 20/02/2014

Seaton Surgery 24/02/2014

Dr Koh 25/02/2014

Journee Practice 26/02/2014

Westview Millennium Surgery 27/02/2014

Fens Medical Centre 03/03/2014

Hartfields Medical Practice 04/03/2014

Wynyard Road Primary Care Centre 05/03/2014

Dr Gupta 07/03/2014

Training, training, training. The right training, for the right staff at the right time.

Helpdesk numbers, who are you going to call? How do you escalate a call if you are unhappy with a response?

Business continuity

Talk to your supplier

Talk to patients, capture nominations and manage expectations

Capture Nominations

About NominationPatients need to nominate

It is flexible

Patients can have 3 nominations

• Community Pharmacy• Dispensing Appliance Contractor• Dispensing GP

Principles of NominationProvide sufficient information

No incentives

Capture and record promptly

New Standard Operating Procedure

CommunicateDiscuss, get consent

Ask patients collecting

Use posters and leaflets

Staple forms to bags

Involve your driver

Smartcards

Ensure all relevant staff have Smartcards

Ensure that all staff who need to set patient nominations have the correct access:

B0825 - Amend Patient Demographics

Ensure you understand how to order dispensing tokens, and make sure you have a supply

Dispensing Tokens

Dispensing tokens

barcode

standard text will be printed in the signature box to prevent it from being hand signed

Hardware Checks

Check hardware:

•Scanners

•Printers

•Smartcard readers

Check your pharmacy details are up to date on the following:

•NHS choices

If not contact NHS Prescription Services in the first instance:nhsbsa.eps-support@nhs.net

Then if the details are correct at NHS PS, contact NHS Choices: thechoicesteam@nhschoices.nhs.uk

•In your pharmacy system, check that you can see the correct F code. Call your supplier if you are unsure.

Check NHS Choices

Consider the local processes you need

•Dispensing & downloading electronic prescriptions

•Dispensing tokens

•Electronic cancellation

•Electronic endorsement and patient declarations

•Electronic claims and end of month process

Business Change

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Take a look at the EPS website

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Bulletin

Stay connected

www.facebook.com/epsnhs

Follow @EPSnhs

EPSnhs channel

www.hscic.gov.uk/eps www.hscic.gov.uk/epssignup