eproject user experience: the reality
DESCRIPTION
A look at the issues of project team user experience in technology project landTRANSCRIPT
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ePROJECT USER EXPERIENCE: …the reality
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PROJECT ZEN
Development processes to improve organizational performance
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PROJECT ZEN : ROLES
•Test Manager
•Usability analyst
•Instructional Designer
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PROJECT DESIGN
‘ The project manager must ensure that there is transparency of roles across the project team…’
‘ Project team usability & user experience are directed towards the creation & deployment of a user friendly product...’
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USER CENTRED DESIGN
‘ UCD is about designing the
total user experience...’
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‘ The ease with which a user can successfully interact with and use an application, web site or process to achieve their goals...’
USABILITY
and project team
each other
& develop
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USABILITY
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INFORMATION GATHERING
•What information to capture?
•Who and what will you ask?
•Observe user tasks & activities
•ConsultUsers and project team
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PROJECT DESIGN : COMMUNICATIONS
‘ A successful project team user experience will only occur if the communications strategy is implemented effectively...’
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RING! RING!
A: How can I find the link to access Reporting in the Merch application?
Hello : John Sandler speaking
WHEN THINGS GO WRONG
It’s Aminda from the Merch Test team
JS : Hi - how can I help?
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WHEN THINGS GO WRONG
JS: Haven’t you had regular interface updates from the developers?
A: Yes – but the UI has changed & I wasn’t informed. I can’t find the location of the Reports. HELP!!
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WHEN THINGS GO WRONG : UI
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WHEN THINGS GO WRONG : TESTING
Test Plan about:
• Tasks & user performance• UI & navigation errors• Test Case scripts & validation• Communication
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WHEN THINGS GO WRONG : TESTING
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SUMMARY
• Communications strategy
• Include ALL stakeholders
• Project usability successful if team have clear understanding of their role
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THANKS
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REFERENCES
Sandler, John ICL 2010 Proceedings
www.dilbert.com
CONTACT
@greyrab (Twitter)