epractice: eprocurement workshop 25 may 2011 - zoran janevski

University „Ss. CYRIL AND METHODIUS“ - SKOPJE

INSTITUTE OF ECONOMICS - SKOPJE

e-Procurement in Former Yugoslav Republic of Macedonia

- User Satisfaction -

Zoran Janevski, Ph.D.Associate ProfessorSs. Cyril and Methodius UniversityInstitute of Economics – SkopjeProlet str. No.1, P.O. 250,1000 Skopje, FYR of MacedoniaWeb-site: www.ek-inst.ukim.edu.mkE-mail1: [email protected]: [email protected]

25 May 2011, Brussels

1

e-Procurement Application

• Officially launched in April 2006 and eAuction implemented in January 2008.

• Online sophistication score (according to the Capgemini methodology) is 100%, since the year 2008.

• Users:• Contracting authorities – 1,083 (100% of all in the country)• Economic operators – 2,500 (3.3% of all active business

entities)• Public Procurement Bureau

• 75% of registered economic operators considered that the automated e-mail notification from the e-Procurement system has reduced the number of human-hours.

• Still, only 52.7% of all registered economic operators have submitted one or several bids through the system.

• Only 45.4% of registered users think that the system is very ease or easy to use.

2Zoran Janevski, Ph.D. Brussels, 25 May 2011

User Satisfaction and Benefit


3.8

3.63.5

4.0

4.2 64.9%

76.5%78.4%

48.7%

62.2%

3.0

3.2

3.4

3.6

3.8

4.0

4.2

4.4

4.6

e-Tax Online EmploymentRegistration

e-Procurement EXIM Automated Systemfor Management ofInternational CargoTransport Licenses

20.0%

40.0%

60.0%

80.0%

Overall score

Satisfaction measure

72.6%67.6%

61.3%

55.0% 53.0%

61.9%

0%

10%

20%

30%

40%

50%

60%

70%

80%

e-Tax OnlineEmploymentRegistration

AutomatedSystem for

Management ofInternationsl

Cargo TransportLicenses

e-Procurement EXIM

Value

Overall benefit

a) User satisfaction b) User benefit

Satisfaction Factors


ScoreMain factors of satisfaction

Trust 4.1

Speed up the process 3.9

Improved communication 3.6

Improved transparency 3.4

Limited corruption 2.9

Main Benefits from thee-Procurement System


• Saving Time – 87.2• Saving Money – 71.8• Efficient communication – 56.4• More transparency – 51.4• Better quality – 51.3• Improved competitiveness – 48.7• Decrease corruption – 40.0• Improved financial results – 33.3

Sustainability - 1


• 77% of all users need further upgrades of the existing e-Procurement Application

Sustainability - 2


G2B Application

User Satisfaction Score

Need for upgrades and improvement

E-Tax 4.2 94Online Employment Registration 4.0 82Automated System for Management of International Cargo Transport Licenses 3.8 83

EXIM 3.6 84

e-Procurement 3.5 77

Upgrading the e-Procurement System

• Improvement of the stability, accessibility and reliability of the application

• Further simplification of the business procedures

• Increasing the level of interactivity and feedback by the responsible institutions

• Obstacles:• insufficient training and the need for seminars

for the users of the application• lack of public awareness for existence of the

e-Procurement application and other e-services


Improvement Measures

• Development of self-training electronic modules for the e-Procurement System (and for the procedures as well), especially for the e-Auction.

• User awareness raising and more trainings for the concept of digital certificate.

• Trust improvement, because the companies still expressed doubt that the implementation of e-Procurement system could help limit the corruption in the government institutions and improve their transparency.


University „Ss. CYRIL AND METHODIUS“ - SKOPJE

INSTITUTE OF ECONOMICS - SKOPJE

e-Procurement in Former Yugoslav Republic of Macedonia

- User Satisfaction -

Zoran Janevski, Ph.D.Associate ProfessorSs. Cyril and Methodius UniversityInstitute of Economics – SkopjeProlet str. No.1, P.O. 250,1000 Skopje, FYR of MacedoniaWeb-site: www.ek-inst.ukim.edu.mkE-mail1: [email protected]: [email protected]

25 May 2011, Brussels

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epractice: eprocurement workshop 25 may 2011 - zoran janevski

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