IntroductionArnetha BoothJune 20, 2016

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Contact Information

Arnetha BoothOffice: 714-934-5578Work cell: 714-334-9132Personal cell: 714-770-4768Email: arnetha.booth@mhn.com

Address: 7755 Center Avenue, Suite 700, Huntington Beach, CA 92647

Home: 3100 Park Avenue, #14-203, Tustin, CA 92782

Account Management (AM) Support

My primary responsibility is to provide excellent service to the AM’s I support (Laura & Cristina). The goal is to retain client satisfaction and respond in a timely manner. Enter Training Requests Employee and Supervisory Presentations Customize marketing materials – request copies, brochures, posters and flyers Pull Utilization Reports – SRR Request if report is not available on the shared

drive Daily duties:

Claims research Schedule A requests Requests to update member eligibility Internal/External calls vary from; broker, client, member, internal staff Emails vary from: broker, client, member, internal staff

• Other tasks and projects as needed

Salesforce (SF)

Keep contacts updated Review and approve contracts Enter and coordinate the Health Fairs (HF), Open Enrollment Meetings (OE), Employee

Orientations (EO) and Supervisor Orientations (SO) Training Requests Document SF with any special notes regarding materials or special handling situations Basically whatever is needed

SWOTSTRENGTHS My knowledge of EAP and Behavioral Health with over 16

years of hands on experience. Excellent customer service for both Internal and External

clients, brokers, members and internal staff. I am detail oriented and no longer pride myself as a “multi-

tasker”. My goal is to focus and avoid errors. Accuracy and quality of work is always a must (no I’m not a perfectionist).

Flexibility to assist others and share my knowledge as well as resources.

WEAKNESSES Not speaking up and not saying NO when I need to (Personal

and work related). Trying to accomplish more than what is doable within 24

hours. (My goal is to achieve work life balance and not feel so exhausted by the end of the day).

My LOVE for cookies and SWEETS. (This is a constant work in progress).

OPPORTUNITIES The opportunity to learn and explore more options for

growth.

THREATS I really don’t feel threatened by this change. I feel the

services we offer will be beneficial for our population. Lack of knowledge on current roles and responsibilities

provided by EPC.

A Few Things About Me…..

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Began working with MHN on October 31, 2005. It was a difficult decision to make leaving a job I loved at PacifiCare Behavioral Health at the time. I have no regrets.

I have worked very well with the change of different supervisors, different workstyles and personalities. I keep a positive outlook and perspective on life when it comes to change.

Survival of downsizing and reorganization, yet the workload and responsibilities continued to exist. (No need to say more)

Resides in Tustin, California, the proud mother of 5 beautiful and successful daughters, 2 awesome and talented grandsons.

Sacrificed my weekends and late nights to earn my bachelor’s degree in Psychology from University of Phoenix. Working on my Masters in Business with focus on Health Administration.

I am a leader and serve on a non-profit organization; Women on the Grow are about empowerment and emotional intelligence (donotgiveup.net). You will also find more up to date current pictures of me. =)

Favorite genre of music: Gospel all day and all night!!! First job: Cleaning houses with my Mom (RIP). I learned about Integrity at a very young age and the proper

way to thoroughly clean a house. I limit my TV watching to only Tuesday nights; The Haves and The Have Nots and If Loving You Is Wrong

(Oh my goodness!!!!) It use to be Scandal