T1 f703Y 535-8766 www.envision-consulting.com| |Envision ConsultingD LLC

REAL-TIME REPORTING w ANALYTICS

CO-MANAGED IT SERVICE DESK

SYSTEM MONITORING w TASK AUTOMATION

END-USER SUPPORT APPLICATION

ON-DEMAND TICKET ESCALATION

IT DOCUMENTATION SOFTWARE

Streamline IT operations with a powerful ticketing andtime management system

Empower your IT team with complete visibility and control ofIT infrastructure

User-friendly application serving as a one-stop shop for ITsupport for your end-users

We are also your partner managing tickets in times of workvolume' complexity or when your IT staff goes on vacation

Powerful business intelligence tools to visually analyzeperformance of your systems and IT staff utilization

An IT documentation platform designed to help you maximizeefficiency' transparency and consistency of your team

Support cost-efficiency and ROI

Reduce downtime

Improve business productivity

Make more informed strategic decisions

Support employee learning and satisfaction

Integrated Suite of IT Management Tools For the Business Executive

How We Add Value to Your Organization

Centralize and streamline user supportrequests

Save time with task automation

Have real-time' full visibility of IT assets

Focus your efforts on higher skill' strategicprojects

Access EnvisionBs expert engineering advice

For the IT Manager

Envision does not come to you with cookie-cutter solutionsYOurengagement begins with an exhaustive documentation of yourworkflows so we can customize a suite of products to match yourtechnical and business goalsY

CUSTOMIZATION AND IMPLEMENTATION

AN INTEGRATED SUITE OF PRODUCTS BEST PRACTICES

AN EXTENSION OF YOUR IT DEPARTMENT

Our all-in-one solution provides an integrated suite of ITmanagement tools designed to work togetherY You no longer haveto spend time and resources testing stand alone tools that donBtinegrate with each other and fit your organizationBs needs

Working with us means that your IT team is never aloneY If workvolume increases or IT staff is unavailable' you can escalatesupport tickets to Envision On-DemandY Also' we are alwaysready to help you with more complex and strategic IT projects

Envision has been building and managing IT infrastructures forover 22-yearsY By partnering with Envision' you bring ourexperience and best practices into your organization so thatyou can maximize the technical and financial value of your ITinvestments to the fullestY

Envision Co-Managed Solutions

A partnership with Envision will bring your IT Department to the next levelY We customize ourintegrated suite of IT management products to your organizationBs workflow and reportingrequirements' giving you visibility and control to truly support technical and business decision makingY

Full ControlD Visibility and Best Practices for Your IT Department

Capture every issue on a ticket and centralize all support requests in one single place for easy monitoring, management and reporting

Improve service time with instant support request e-mail alerts. Engineers can now resolve issues much faster and with greater accuracy.

Maximize technitian utilization. Process automation and remote management lets you assign resources to higher value projects

On-demand ticket escalation to Envision You can escalate tickets to our enginers in times of high work volume, complexity or IT staff time-off

We provide you with the same ticketing, dispatching and time entry functionalities that we use to manage requests of thousands of users. We understand that as you grow and technology needed to support the organization gets more complex, you need the management and control capabilities to efficiently support the organization.

Co-Managed IT Service Desk

Scalability is one of the biggest challenges of a growing business. Increasing complexity oftentimes leaves IT staff underutilized, focusing on day-to-day software installations and user support. We provide you with a Global Client Management platform that allows for full visibility, reporting and automation of tasks.

Remote control Oversee and manage workstations, servers, routers and other network devices, even when they've been powered-off

Network monitoring Discover, manage and control mission-critical devices in your internal infrastructure, resolving issues before they affect your business

Patch management Identify, approve, update or ignore patches for one or multiple devices to ensure security and save time

Automated script deployment Create and deploy custom scripts to automate repetitive and mundane tasks without interrupting employee productivity

Mass software distribution Deploy software and services to a single device, department, group of devices or multiple locations without interrupting business

Monitoring, Task Automation & Patch Management Software

Full featured ticketing system

Dispatching & scheduling portal

Active directory integration

Local and web versions

Project tracking module

Key Features

Envision Co-Managed Solutions

End-User IT Support Application

What gets measured, gets managed. We consolidate all your key data into a centralized business intelligence platform to help you analyze and measure everything in your IT operations. Through intuitive dashboards you can visualize system and network health, engineer productivity or any performance indicators that are most helpful to your organization.

Customized Visuals From basic summary functionality to the most complex slicing and dicing, our platform empowers you to customize the data you want to see, how you want to see it.

Intuitive Dashboards Web-based dashboards allow you to display on any device and will resize to fit the screen resolution. Great for TV displays around the office, heads up displays (HUDS) for your team, or on a mobile device.

Automated Reporting Share the metrics most important to you in order to keep everyone on the same page.

Real-Time Reporting & Analytics

Users can easily request support through a simple desktop application

Tickets are created automatically in your ticketing system once a user submits a request

Users can view and track open/closed requests though a simple interface

Tickets are associated with a user's machine, allowing for full system configuration visibility by technicians

Integrated chat capabilities which creates a system-specific knowledge base and shortens issue-resolution times

Streamlining IT support is only possible if your users have an easy way of requesting help, managing tickets tickets and communicating with your IT team. We provide you with a very user-friendly desktop application which serves as a one-stop shop for IT support and integrates with your ticketing and monitoring systems.

Work approval workflow allow you to submit certain IT requests to decision makers (e.g. access to folders/files)for approval prior to making changes

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Easy for users to log a ticket and add screenshots orfiles to share with IT support

Single Source of KPIs Make decisions better, faster with actionable and practical indicators that help you keep your focus and establish priorities for your IT Department

Envision Co-Managed Solutions

IT Documentation Software

On-Demand Ticket Escalation

Document your applications, devices, passwords and all other IT assets in a secure, best practices-driven IT documentation platform packed with features designed to help you maximize efficiency, transparency and consistency

A great benefit of working with Envision is that we don't just provide you with the IT management tools to succeed, but are also your partner in times when you need help managing requests due to work volume, complexity or when IT staff goes on vacation.

Our engineering team is connected to all your ticketing and monitoring systems so that when you need it, you can escalate requests to us.

You can count on our engineering team for:

- After-hours and on-demand helpdesk support- Seasonal helpdesk support- Assistance writing scripts for task automation

Develop and organize both general and organization-specific articles for end user support, support manuals, etc.

Track devices simply, efficiently and keep your documentation up-to-date, enabling a higher level of confidence for your team

Your password vault tightly integrates with the varios assets managed within the platform including devices, domains and documents

Create and describe relationships between entities to simplify navigation and find what you're looking for quickly

With a 2-way synchronization with the IT Service Desk, immediately synchronize key information such as companies, location contacts and configurations

Documentation, KBs & SOPs

Device Tracking

Password Management

Relationship Mapping

Ticketing System Integration

Our platform meets the most stringent requirements with features that include granular access control on a per-organization/entity basis, complete auditing of all key read/write actions, version control and robust encryption

Enterprise-Grade Security

Consulting & CustomizationYou can count on our 20 years of experience to work alongside you in helping you customize, implement and maintain IT management tools that fit your needs.

As part of our co-managed services, we are comitted to get these tools up and running and add value to your business as fast as possible.

Should you require it, we are also available to support you in analyzing how your IT infrastructure is meeting your organization's needs, and work to develop a durable IT strategy for the business.

Envision Co-Managed Solutions