Effective Teamwork Dr. Manu K. Vora, ASQ CQE and Fellow

Chairman and President, Business Excellence, Inc., USA

Advisor of Eminence, Business Excellence, ASQ India

Adjunct Faculty, School of Professional Studies, Northwestern University Visiting Faculty, Great Lakes Institute of Management, Chennai, India

ASQ India Topic 2 – 19 August, 2015

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Quotes on Teamwork Team and Teamwork Goal Setting & Prioritizing Tips for Problem Solving Guidelines for Giving/Receiving Feedback Team Engagement Model Five Dysfunctions of a Team Major References Summary Acknowledgments Teamwork YouTubes

Introduction

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Quotes on Teamwork • "Individual commitment to a group effort--that is what makes a

team work, a company work, a society work, a civilization work.“ --Vince Lombardi

• "Talent wins games, but teamwork and intelligence wins championships." --Michael Jordan

• "Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results." --Andrew Carnegie

• "Alone we can do so little, together we can do so much." --Helen Keller • "Remember teamwork begins by building trust. And the only

way to do that is to overcome our need for invulnerability.“ --Patrick Lencioni

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Quotes on Teamwork • "None of us is as smart as all of us." --Ken Blanchard • "Coming together is a beginning. Keeping together is

progress. Working together is success." --Henry Ford • "The strength of the team is each individual member.

The strength of each member is the team." --Phil Jackson • "Collaboration allows teachers to capture each

other's fund of collective intelligence." --Mike Schmoker

• "It takes two flints to make a fire." --Louisa May Alcott • "Unity is strength. . . when there is teamwork and

collaboration, wonderful things can be achieved." --Mattie Stepanek Reference: “15 Quotes to Inspire Teamwork,” Dave Kerpen, Inc., February 12, 2014.

What is a Team? A group of people pooling theirs skills, talents, and knowledge, with mutual support and resources to provide effective solutions for problems.

Why Work in Teams? • Share perspectives. • Learn from each other. • Discover more about yourself and others. • Learn something new, support each other, experiment, and have fun.

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Teamwork

• Together Everyone Achieves More • Forming, Storming, Norming, Performing, and Disbanding • Leaders should create a culture of cooperation • Set clear goals and expectations of team members • Resolve the conflict to get the most out of team members

Five Stages of Group/Team Development Bruce Tuckman, 1965

• Forming – Team building, Task definition • Storming – Conflicts (ego), Lack of cooperation • Norming – Team ground rules, Cooperation • Performing – Close connections, Focus on results • Disbanding – Task closure, Future improvements

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Strength = Talent x Investment (Strengths Finder 2.0, Tom Rath, 2007 )

T - Thinking

I - Skills

I - Knowledge

I - Experience

T - Behaving

T - Feeling

STRENGTH

Strength – The ability to consistently provide near-perfect performance

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My Top 5 Strengths (from a list of 34)

1. Arranger - as a conductor enjoy managing all of the variables

2. Achiever - drive that keeps me moving 3. Learner - energized by the steady and

deliberate journey from ignorance to competence

4. Maximizer - excellence, not average, is my measure

5. Relator - attitude toward my relationships

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Goal Setting – SMART Goals

• Specific • Measurable • Achievable • Realistic • Time-based

Set and Achieve Team Goals

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Prioritizing

• Do • Delegate • Delay • Dump

Tips for Problem Solving • State your views in clear non- judgmental language • Clarify the core issues

• Listen carefully to each person’s

point of view

• Check understanding of the

disagreement by restating the core

issues

• Use techniques such as circling

the group for comments and having

some silent thinking time when

emotions run high

Guide for Giving Constructive Feedback • Be descriptive and speak for yourself

• Don't use labels, exaggerate, or be judgmental

• Talk first about yourself, not about the other person

• Phrase the issue as a statement, not a question

• Restrict your feedback to things you know for certain • Help people hear and accept your compliments when giving positive feedback

Guide for Receiving Feedback

•Breathe

•Listen carefully

•Ask questions for clarity

•Acknowledge the feedback

•Acknowledge the valid points

•Take time to sort out what you heard

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Team Engagement Model Satisfied

Motivated

Committed

Advocates

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Five Dysfunctions of Team (P. Lencioni, 2002)

Absence of Trust (Invulnerability)

Fear of Conflict (Artificial Harmony)

Lack of Commitment (Ambiguity)

Avoidance of Accountability (Low Standards)

Inattention to Results (Status & Ego)

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Major References

Baldrige Performance Excellence Program (2015-16). Criteria for Performance Excellence, US NIST, Gaithersburg, MD. http://www.nist.gov/baldrige

Buckingham, M. and Coffman, C. (1999). First, Break All The Rules, Simon & Schuster, New York, NY. Lencioni, P. (2002), Five Dysfunctions of a Team, Jossey Bass, San Francisco, CA. Rath, Tom (2007), Strengths Finder 2.0, Gallup Press, New York, NY. Vora, M. K. (2005), “Managing Human Capital”, Six Sigma for Transactions and Service, Chapter 17, pp. 471-500, McGraw-Hill, New York, NY.

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The difference between success and failure is a great team.

Summary

Special Thanks to Leaders… • Dr. G. N. Pandey, VC, Arunachal University of Studies, Namsai, Arunachal Pradesh

• Dr. Vedvyas Dwivedi, Pro-VC, C. U. Shah University, Surendranagar, Gujarat

• Dr. Hemant C. Trivedi, Director and Professor, Pandit DeenDayal Petroleum University (PDPU), Gandhinagar, Gujarat

• Dr. Vikram Patel, Principal, Shankersinh Vaghela Bapu Institute of Technology (SVBIT), Gandhinagar, Gujarat

• Dr. M. K. Soni, Executive Director & Dean, Manav Rachna International University (MRIU), Faridabad, Haryana

• Dr. Jeyakar Vedamanickam, Director, Xavier Institute of Management & Entrepreneurship (XIME), Bengaluru, Karnataka

• Mr. Adil Patuck, Chairman, Patuck Institute, Santacruz (E), Maharashtra

• Dr. R. C. Prasad, Professor, Pillai Institute of Information Technology, New Panvel, Maharashtra

• Prof. Victor Gambhir, President, Jaipur Engineering College & Research Centre (JECRC) University, Jaipur, Rajasthan

Special Thanks to Coordinators… • Dr. G. N. Pandey, VC, Arunachal University of Studies, Namsai, Arunachal Pradesh • Prof. Sohil Gadhiya, Coordinator, C. U. Shah University, Surendranagar, Gujarat • Mr. Hari Shukla, Coordinator, Pandit DeenDayal Petroleum University (PDPU),

Gandhinagar, Gujarat • Prof. Parth Raval, Coordinator, Shankersinh Vaghela Bapu Institute of Technology

(SVBIT), Gandhinagar, Gujarat • Prof. Virender Narula, Coordinator, Manav Rachna International University (MRIU),

Faridabad, Haryana • Dr. John Ben, Senior Assistant Professor, Xavier Institute of Management &

Entrepreneurship (XIME), Bengaluru, Karnataka • Dr. Meeta Seta, Principal, Patuck Institute, Santacruz (E), Maharashtra • Dr. R. C. Prasad, Professor, Pillai Institute of Information Technology, New Panvel,

Maharashtra • Dr. Parul Agarwal, Dean School of Management, Jaipur Engineering College &

Research Centre (JECRC) University, Jaipur, Rajasthan Additionally: • Mr. Ciby James, Director, ASQ India New Delhi

Find More Information from ASQ • Case Study:

– Making the Business Case for Lean Six Sigma in Higher Education by Norma Simons - ASQ Education Division Secretary presents the case that higher education needs to embrace tools and approaches that support systems thinking and teamwork to meet operational performance goals.

• Useful Tools: – How to use Pareto Chart – http://asq.org/learn-about-quality/cause-analysis-

tools/overview/pareto.html

ASQ India Contact Details – Mr. Ciby James, Director – Education & Community

Development cjames@asq.org Address: ASQ India

DLF Tower B, Jasola District Centre New Delhi – 110025 Tel: 011 4678 3399 www.asq.org.in

Upcoming Topics Schedule Day/Date Time IST Topic

Wednesday, 15 July, 2015

9:00 am – 10:15 am Leadership Excellence

Wednesday, 19 August, 2015

9:00 am – 10:15 am Effective Teamwork

Wednesday, 16 September, 2015

9:00 am – 10:15 am Effective Time Management

Wednesday, 21 October, 2015

9:00 am – 10:15 am Effective Meeting Management

Wednesday, 18 November, 2015

9:00 am – 10:15 am Effective Decision Making

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Teamwork YouTubes

Great Teamwork (1:18 min) https://www.youtube.com/watch?v=TRZnTfRingg&list=UUghdXXEHdPZFL1fGLGYsQpQ Ants Teamwork (3:15 min) https://www.youtube.com/watch?v=PrhrBwQtYQU The Power of Teamwork: Inspired by the Blue Angels (3:32 min) https://www.youtube.com/watch?v=U-iyBsaehn8

Effective Teamwork

Abstract

Dr. Manu Vora, Chairman & President, Business Excellence, Inc., USA

Advisor of Eminence, Business Excellence, ASQ India Adjunct Faculty, School of Professional Studies, Northwestern University, USA

Visiting Faculty, Great Lakes Institute of Management, Chennai, India

Abstract In this interactive session we will discuss effective teamwork. You will learn importance of teamwork to accomplish various initiatives in any organization. Five dysfunctions of a team will be shared. Also goal setting, prioritizing, and feedback will be addressed to enhance your teamwork performance.

Biography Dr. Manu Vora is Chairman and President of Business Excellence, Inc., a global quality management consulting firm. He has over 40 years of leadership experience in guiding Fortune 500 companies with Baldrige Performance Excellence assessment in the areas of leadership development, customer satisfaction, employee engagement, and process excellence. Since 1993, as an Adjunct Professor he teaches “Quality Management”, “Supply Chain Management”, “Project Management”, and “Risk Management” courses at business schools in the USA and India. He is connected with 40 educational institutions globally. He is a Past Vice President of ASQ, ASQ Fellow, and Certified Quality Engineer. Manu has B.S. (IIT BHU 1968), M.S. and Ph.D. in Chemical Engineering and MBA with Marketing Management. He is a sought after speaker on business excellence and quality management topics globally with over 500 presentations and has published over 50 articles in professional journals and conference proceedings.

Dr. Vora is serving on the Board of Examiners of the Asia Pacific Global Performance Excellence Award Program since 2004. He is recognized with numerous awards from ASQ including Distinguished Service Medal, Grant Medal, Lancaster Medal, Hutchens Medal, and Ishikawa Medal. He is a recipient of 2011 Ellis Island Medal of Honor and 2010 US President’s Volunteer Service Award. He is a Founding Director and President of Blind Foundation for India and raised over $4 million to serve over one million visually impaired people in India since 1989.

ASQ India - Wednesday, 19 August, 2015, 9:00 am - 10:15 am IST