enterprise voice deck apac v2 30-07-12

© Copyright 2011 Tata Communications Ltd. All rights reserved. 1

Enterprise Voice ServicesCommunicate, Collaborate and Enhance Customer Service


The Enterprise Voice Collaboration Enigma

Unavailability of voice utilization reports on a global basis

Expensive long distance calls

Uneven and expensive customer care numbers

Complexity of managing multiple service providers across global offices

Limited dial in numbers and poor call quality in audio conferences

Uneven call routing and voice response system globally


Communicate


Communicate Better with SIP Trunking


Communicate Better with SIP Trunking

Interoperability: supports multi vendor PBXs on both TDM and IP

Fully managed: global on-net and off-net service

Simplified dialing: flexible global access

Resilient, secure and high QoS

Affordability: competitive off-net pricing

Cloud based delivery: intelligent call routing and delivery


Communicate Better with “SIP Trunking”

Global telecom spend dashboard: performance and utilization reporting globally

Versatility: can adapt to work with different voice networks

Investment protection: no forklift of existing equipment


Collaborate

© Copyright 2011 Tata Communications Ltd. All rights reserved.

A road warrior

Dials in to the bridge using the participant pass code

Workingfrom homeDials in to the bridge using the participant pass code

OfficeDials in to the bridge using the participant passcode

Offshore Team

Team initiates the call by sending the participant pass code to the other members while joining via host pass code

8

Collaborate

Audio Conferencing Server

PSTN Call


Collaborate – Advantages

• Immediate cost savings: up to 80% on travel costs

• Accelerating decision making: share ideas, Speedy project completion

• Scaling knowledge: deploy trouble-shooting training, subject matter expertise

• Unifying the organization: cement corporate culture & goals, geographically dispersed work sites

• Improve work/life balance: increased job satisfaction with less time on the road

• No Capital expenditure: pay per use

• Extend your company's reach

• Enhance customer satisfaction

• Increase internal business process efficiency

• Close deals faster

• Provide fast IT support


10

Collaborate – Benefits

Global reach: 95+ countries, 65+ countries ITFS destinations, 35+ local access destinations

Always on: bridge uptime assurance of 99.9%

Simplified billing: single Invoice , single supplier multi-currency billing

Enhanced customer care: multi-lingual and 24/7 online support

Flexibility: multi-lingual and 24/7 online support

Quick Ramp up: rapid & tailored implementation

Highly Secure: enhanced PIN based security feature for confidential conferences

Compliance: ISO 14001, BS7799, TL9001 standards compliant

Ease of Use: single console for both audio and web session: conference summary report after every conference


Enhance Customer Experience



Simplify marketing and customer service using a single UIFN number across 45 countries

Extend your business reach globally through ITFS, UIFN, LNS and TFS with SAC

Switch to Tata Communications with no change to the existing toll-free numbers.

Receive toll free calls from more than 90 countries through ITFS

Be a local player to your customer through local number service(LNS)



Service your customers’ inquiries via IVR

Route and distribute calls to call centers globally

Pay Per Use

User defined criteria based call routing

Offers stable and high quality voice


Enhance Customer Experience - Advantages

• Flexibility to connect to the largest TDM-VoIP hybrid network

• Simplified deployment

• One-Stop shop

• Reduce capital expenditures

• Improve efficiencies from a global workforce

• Access to high-quality and redundant infrastructure


Enterprise Voice Services - Benefits


Expansive Reach

Benefits:

• 100+ countries (ITFS), • 45+ countries(UIFN), • 40+ countries • 100+ cities Local Number Services (LNS), • 75 countries( ITFS with service access codes)

is the best in the industry.

Competitive Pricing

• Cost competitive offering.

Call Quality

• Enjoy premium call quality

Quick turnaround all Quality

• Short end-to-end provisioning lead time• Online provisioning and fault reporting tool• Short end-to-end provisioning lead time• Online provisioning and fault reporting tool


Worldwide Voice Leader

18

40 Billion minutesof internationalvoice traffic

8 Terabitsof InternationalBandwidth Lit Capacity

1,600 Petabitsevery month on our internet backbone

#1 Submarine cable owner

#1International voice carrier


Thank you

enterprise voice deck apac v2 30-07-12

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