enterprise transformation conference an overview of ...€¦ · insight provided by apollo 11 7- 16...

Enterprise Transformation Conference

An Overview of Sustainability (Realized)

April 4, 2012

James M. Crites Executive Vice President, Operations Dallas/Fort Worth International Airport

ENTERPRISE TRANSFORMATION CONFERENCE APRIL 4, 2012

Insight Provided By Apollo 11 7- 16 - 1969

Motivation: “Dad, change the air” Jonathan Crites

Plan: “Action without philosophy is a

lethal weapon; Philosophy without action is worthless”

Soichiro Honda

Implementation: “We are a Community, a group having a common interest, promoting and supporting one another”

Jim Crites


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Sustainability at DFW Airport What does it Mean?

A business approach that seeks to understand and balance economic, environmental and social objectives and impacts.

A set of policies, practices and programs integrated into business operations.

Sustainability programs typically address: Health, Safety & Security Employee Engagement Environmental Stewardship Community Involvement Supplier Relations Public Reporting Stakeholder Engagement

The Triple Bottom Line:

People, Planet & Profit


Sustainability Policy Guide the Board’s activities in demonstrated commitment to economic growth,

environmental stewardship, social responsibility and improve the Board’s sustainability performance by aligning activities throughout the organization.

Environmental Policy Recognizing its leadership role in environmental stewardship for Dallas, Fort Worth

and the Region, Dallas/Fort Worth International Airport is committed to protecting the environment by ensuring the environmental quality and compatibility of its operations, procurement, energy conservation and development efforts.

Committed to the Environment & Sustainability

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Fostering Continuous

Improvement


Key elements of this model drive our organization’s systematic management of compliance and beyond compliance stewardship through: Pollution prevention Source reduction Waste minimization

Optimize Usage Maximize Recycling/Diversion

Fostering continuous improvement

DFW’s environmental success earned the Airport the Federal EPA’s Environmental Performance Track Award, and the State of Texas Clean Texas Platinum Award

DFW Environmental Management System – A Platform for Sustainability

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Innovative technology included thermal energy storage & state-of-the-art boilers and chillers.

Thermal Energy Storage Tank 6 million gallons 90,000 ton-hours

Centralized Pre-Conditioned Air System

Example: Energy Efficiency in New Construction


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Nitrogen Oxides (tons/year) Central Utility Plant Boilers

Change in Emissions Over Time ( These Projects)

(Continuous Learning Applied)


Change in Resource Consumption Over Time (All Projects To Date) (Continuous Learning Applied)

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Change in Energy Cost Over Time (All Projects To Date) (Continuous Learning Applied)


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Principles of Sustainability are applied across all DFW’s assets Environmental Management

System

Energy Efficiency & Renewable Energy

Waste reduction/recycling

Wildlife Management

Safety Management System

Clean Fleet Vehicle Program

Asset Development Sustainability Initiative

Commissioning


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DFW’s Commitment to Sustainability Has Been Adopted by Airport Employees

Total Rewards Livewell Employee Safety Programs Employee Engagement

Holiday Helpers Internal Communication Leadership Development Employee Assistance Program

Personal Sustainability

Goals: Internalize understanding of Sustainability (How, not What) Impart Value of Partnering for Success Empower Effective Individual

Initiative/Action


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Community Outreach

Economic Impact to Region Ambassadors Irregular Operations Plan Supplier Diversity

Customer Service Programs R&R Program Noise Mitigation

Leveraging Supply Chain and Synergizing With Community


The Essence of Sustainability

Partnership: C3 Communication, Collaboration and Coordination Triple Bottom Line: Financial, Social, Environmental Learning and Growing: Continuous Improvement 13

Me Singular

Dimensional Thinking

We Multiple

Dimensional Thinking

First Wheel “Square Wheel”

Modern Wheel “Holistic Thinking Wheel”

Continuous Improvement

C3


Essence of Sustainability – Triple Bottom Line

Minimize Footprint

Maximize Performance

Reduce Cost Grow Revenue

Sustainability “Sweet Spot”

Alternative View: EONS • Economic Viability • Operational Efficiency • Natural Resource Conservation • Social responsibility (EONS)


Developing Key Performance Indicators (KPIs) for an “Activity or Process”: How To Approach Doing Business

Activity: Water Monitoring • Financial

• O&M • Debt Svc

• Environmental: i.e., # of Resources Consumed

• Manpower • Equipment • Supplies

• Operational/Social • Time consumed • Safety • Frequency/Accuracy

Minimize Footprint

Maximize Performance

Reduce Cost Grow Revenue


Continuous Improvement – Learning & Growing

Activity: e.g., Water Monitoring • Financial

• O&M • Debt Svc

• Environmental: i.e., # of Resources Consumed

• Manpower • Equipment • Supplies

• Operational/Social • Time consumed • Safety • Frequency/Accuracy

Identify Opportunities for Improvement - Data Analysis -

Develop Potential Alternatives

- With Stakeholders -

Evaluate Alternatives - Using TBL -

New Baseline

Making Use of: • 5 Beliefs • C3

• CBA • “6 Hats” • Etc.

Partner For Success


“ Go It Alone” “Partnering for Success”

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3

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5

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What does that have to do with me?

“It’s their fault.”

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7 8

“It’s not my job!”

“I need & / can help.”

If they only did their job.

Recognize the need to Partner

Coming together as a Team “We can help one another.”

Identifying Mutual support / Satisfying PAX

“This is all we can do.”

Working Together Aligning communications

& processes

“Learning & Growing as A Team”

Continuous Improvement

“This is how we will succeed.” Support Integrated Operations

Challenges to Partnering for Success

C ³ - Communication, Collaboration and Coordination


Formulate Ground Delay Action Committee Airport-wide Community

Reviews DOT Model Plan

Review Current Plans

Gap Analysis

Initiate Training

Execute New Plan(s)

Ground Delay Action Committee Debriefing

Feedback & Debrief

Lessons Learned

Enhance Ground Delay Response

Process Sharing Experiences with

Aviation Community

REAL-TIME SHARED SITUATIONAL AWARENESS

INTEGRATION OF RESPONSE PLANS

FRONT-LINE EMPLOYEE ENGAGEMENT

STAKEHOLDER FEEDBACK

CONTINUOUS IMPROVEMENT PROCESS

Concept © May 2008

Update Ground Delay Response Plan(s)

Elements For Success

Initial Analysis

Ongoing Process

Irregular Operations (IROPS) Roadmap

Flexible and Easy to Follow 18


Sustainability @ DFW Airport Stages of Sustainability

Compliance Efficiency Enhance Services

and Products

Capture New Value

Pioneer Next

Practices

19 *Adapted from “Why sustainability is now the key driver of innovation” by Nidumolu, Prahalad, and Rangawami in Harvard Business Review, 2009, p. 57-64.

Enterprise Transformation Conference

An Overview of Sustainability (Realized)

April 4, 2012

James M. Crites Executive Vice President, Operations Dallas/Fort Worth International Airport

enterprise transformation conference an overview of ...€¦ · insight provided by apollo 11 7- 16...

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