Enterprise Software Support

Enterprise Software Support makes it easy to get comprehensive assistance for a wide range of server operating systems and Microsoft® server applications. A single call to just one number connects you to extensive expertise for troubleshooting, problem resolution, assistance with documentation, and many other common questions. Around-the-clock availability for critical problems plus unlimited calls and incidents help customers address challenges fast, without incremental costs. Enterprise Software Support is an additional support service providing customers with software support on Microsoft, RedHat, and VMWare applications and systems

Key Benefits

Reduce risk in supporting new technology – by leveraging Lenovo support team and expertise in troubleshooting issues.

Reduce IT and Operating Costs - by augmenting your IT staff and reducing your total cost in supporting applications.

Provide predictable costs for budgetary planning – using support offerings sold up-front at point of sale, you know exactly what your IT spend will be over a 3 to 5 year time frame.

Improve operational efficiency – by leveraging Lenovo support, you can receive a single point of contact that allows your IT staff to focus on other priorities.

Enterprise Software Support

Customers Pain Points (Why Customers need this service)

Qualifying Questions

Typical Customer

• If an issue arises the customer is faced with reaching out tomultiple vendors for support

• Customer has limited IT staff and needs a simple method forcontacting support resources

• Customer is paying several vendors for support on individual

products

1. What type of software support do you currently have?2. Do you have onsite dedicated staff?3. What type of software are you running?4. How much are you currently paying?5. Would you like to have one point of contact for software

support issues?

• Organizations with a wide variety of operating systems and/orMicrosoft server applications

• Customers with a limited staff or who want a simple methodfor getting vendor support

• Customers who are paying multiple vendors for support