enterprise social media – the hidden treasure #socbiz2012
DESCRIPTION
My presentation on Enterprise Social Media as a hidden treasure on #socbiz12 on May 15th in Rotterdam (socbiz.nl). Since the ROI (both direct cost savings as cognitive surplus) are rather obvious.TRANSCRIPT
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Enterprise Social Media – The hidden treasure
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Rick Mans
Capgemini
@rickmansslideshare.net/rickmansdontmindrick.com
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1960’s Mainframe Computing
1990’s Desktop
Cloud Computing
2000’s Mobile Cloud
Computing
2010’s Social
Revolution
1970’s Mini Computing
1980’s Client/Server Computing
Data Management
Apps
Business Logic Apps
Process Automation
Apps
Web Apps
Mobile Apps
Social Apps
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Social tools a disruptive technology?
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I see you’re wasting company time,
would you like help with that?
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Discovering your hidden treasure(calculation based on an organization of 1000 people)
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Costs
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Fees
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Avg. €3 - €15 euro per user per month
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1000 x 15 x 12 = €180.000
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Administration
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1 FTE per year
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€50.000
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Implementation
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4 FTE for three months
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€50.000
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Training
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2 trainers training 1000 people for 1 hour
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€25.000 (employee time)
+€50.000 (trainers have to be paid)
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Fees: 180.000Adminstration: 50.000Implementation: 50.000Training: 75.000
Total: €355.000
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Key Finding: People Invest Their Time Differently Leader/Executive People Manager Transactional/Process
Execution WorkerKnowledge Worker
Administrative AssistantNew Employee Contributor Networker
Professional Track/SME Mobile Worker/Road Warrior Relationship Management/Decision Making Knowledge Work Collaboration Business Processes
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Your Business Case(assuming an employee costs €25 per hour)
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Decrease time to solution
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13 incidents per year500 people affected
For 1 hour per incidentSave 33%
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Solve the problem500 x 0.33 x 13 x 25 =
€53.625
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Reduce duplicate work
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10 projects10 people doing duplicate work
80 hours duplicate work per year per team
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Solve the problem10 x 80 x 9 x 25=
€180.000
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Improved productivity
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20% of the employees are highly engaged
Save 1 hour per week in productivity
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Solve the problem1000 x 0.20 x 1 x 40 x 25 =
€200.000
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Improved productivity (2)
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20% of the employees are less highly engaged
Save 0.5 hour per week in productivity
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Solve the problem1000 x 0.20 x 0.5 x 40 x 25 =
€100.000
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Onboarding
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Every year there is a 5% turnover in employees
Onboarding takes 5 daysSave 40% in onboarding
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Solve the problem1000 x 0.05 x 2 x 8 x 25 =
€20.000
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Meetings
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80% of the employees have meetings for 20% of their time
Reduce 50% of the meetingsFree up 30% of their time
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Solve the problem1000 x 0.8 x 8 x 0.3 x 25 =
€48.000
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Telephone
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600 people with an average of 4 conversations per day
3 minutes per conversation€0.01 costs per minute
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Solve the problem600 x 4 x 3 x 0.01 x 200=
€14.400
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Travel
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100 people have 4 meetings per month which
requires travel50% of the attendees have to travel
Avg cost to travel is €50
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Solve the problem100 x 4 x 0.5 x 50 x 12 =
€120.000
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International travelSolve the problem
100 x 4 x 0.5 x 750 x 12 =
€1.800.000
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Decrease solution time: 53.625Reduce duplicate work: 180.000Improve productivity: 300.000Onboarding: 20.000Meetings: 48.000Telephone: 14.400Travel 120.000
Total: €736.025Or €2.416.025 including international travel
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Year 1Costs: €355.000
Benefits €736.025
Positive return €481.025
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Year 2Costs: €230.000
Benefits €736.025
Positive return €506.025
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We haven’t even talked about
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Finding experts faster
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Reducing Office Space
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Increase employee retention
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Increased innovation
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Process optimizations
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Eliminating email
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Collaborating with your customers
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Social as a job will disappear
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Typist
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Williamina Fleming (May 15, 1857 – May 21, 1911, standing) with her computers in the astronomy department at Harvard in the late 1800s, hired to carry out the mathematical calculations required to classify stars.
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Social will be in every enterprise in the upcoming 5 years
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With or without youThough with a solid and obvious
business case
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Rick Mans
Capgemini
@rickmansslideshare.net/rickmansdontmindrick.com