enterprise social learning

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Social Learning in the enterprise Harold Jarche www.jarche.com Internet Time Alliance 1 Sunday, 03January, 2010

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A quick look at some of the driving factors behind social learning in the networked enterprise. Inspired by my colleagues at the Internet Time Alliance.

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Page 1: Enterprise Social Learning

Social Learningin the enterprise

Harold Jarchewww.jarche.com

Internet Time Alliance

1Sunday, 03January, 2010

Page 2: Enterprise Social Learning

Medium

Enhance

Reverse

Retrieve

Obsolesce

McLuhan’s Laws of MediaEvery new medium simultaneously

Enhances, Obsolesces, Reverses & Retrievessome previous media

2Sunday, 03January, 2010

Page 3: Enterprise Social Learning

The Internet:A Network of Networks

3Sunday, 03January, 2010

Page 4: Enterprise Social Learning

Obsolescence of Plato (Knowledge Transfer)

Retrieval of Socrates (Dialog & Guidance )

Source: Charles Jennings4Sunday, 03January, 2010

Page 5: Enterprise Social Learning

Work:Artisans - Hierarchies - Networks

~19th C +/- 20th C 21st C

Source: Jay Cross5Sunday, 03January, 2010

Page 6: Enterprise Social Learning

Frederick Winslow TaylorScientific Management (1911)

Functional ManagementStandard MethodsEnforced Adoption

6Sunday, 03January, 2010

Page 7: Enterprise Social Learning

Hyperlinks subvert Hierarchies*

OrganizationalHierarchies

SocialMedia

DistributedWork

UnlimitedInformation

Networks

*Cluetrain Manifesto (1999)7Sunday, 03January, 2010

Page 8: Enterprise Social Learning

Wirearchy: Working in Networks

a dynamic two-way flow of power and authority, based on knowledge, trust, credibility

and a focus on results, enabled by interconnected people and technology

- Jon Husband

8Sunday, 03January, 2010

Page 9: Enterprise Social Learning

In the long history of humankind (and animal kind, too) those who learned

to collaborate and improvise most effectively have prevailed.

– Charles Darwin9Sunday, 03January, 2010

Page 10: Enterprise Social Learning

Learning in the Collaborative Enterprise

Individual

Group

Undirected Directed

ASL

Organizational

FSL

GDL

PDL

IOL

INFORMAL & SOCIAL

IOL – Intra-Organizational Learning

GDL – Group Directed Learning

ASL – Accidental & Serendipitous Learning

PDL – Personal Directed Learning

FORMAL

FSL – Formal Structured Learning

Source: Jane Hart

Self-Directed

10Sunday, 03January, 2010

Page 11: Enterprise Social Learning

Source: Clark Quinn

Networks + Trust enable

Social Learning

11Sunday, 03January, 2010

Page 12: Enterprise Social Learning

Social Learning

Text

getting things done

in Networks12Sunday, 03January, 2010

Page 13: Enterprise Social Learning

Jay CrossJane Hart

Jon HusbandHarold Jarche

Charles JenningsClark Quinn

Inspired by my colleagues atInternet Time Alliance

13Sunday, 03January, 2010