enterprise quality management [eqm]

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SoftExpert EQM Suite Enterprise Quality Management Main Compliances Key Features About SoftExpert Why SoftExpert Benefits Solution Challenge

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SoftExpert EQM is the most comprehensive solution to implement and simplify enterprise-wide quality and compliance programs, through automated, highly interactive quality processes tailored to align with each organization’s specific products, operations and business practices. Easily manage, track and report all of your quality metrics in real-time, comply with multiple regulations and standards such as ISO , FDA, Lean, Six Sigma, etc., focus on customer requirements and satisfaction, and drive continuous improvement processes up, down and across the organization with SoftExpert EQM.

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Page 1: Enterprise Quality Management [EQM]

SoftExpert EQM Suite Enterprise Quality Management

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge

Page 2: Enterprise Quality Management [EQM]

Main

Compliances

Key

Features

About

SoftExpert Why

SoftExpert Benefits Solution Challenge Home

How does your organization

align quality management with your

business strategy?

Page 3: Enterprise Quality Management [EQM]

Main

Compliances

Key

Features

About

SoftExpert Why

SoftExpert Benefits Solution Challenge Home

How does your organization improve

productivity and reduce costs with quality management?

Page 4: Enterprise Quality Management [EQM]

Main

Compliances

Key

Features

About

SoftExpert Why

SoftExpert Benefits Solution Challenge Home

How does your organization raise

awareness on quality issues across

the entire organization?

Page 5: Enterprise Quality Management [EQM]

Main

Compliances

Key

Features

About

SoftExpert Why

SoftExpert Benefits Solution Challenge Home

How does your organization ensure

continuous improvement from top

level management to the operational levels?

Page 6: Enterprise Quality Management [EQM]

Challenge

Page 7: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Challenge

Customer focus, while understanding current

and future customer needs.

Lead people so they become fully involved in

achieving the organization's objectives.

Ensure that people in any organizational level

apply their abilities to the organization's benefit.

Manage all activities and related resources as

processes.

Page 8: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Challenge

Establish a system approach to

management.

Keep continual improvement as a

permanent objective within the organization.

Effective decision making based on the

analysis of factual data and information.

Create value in a mutually beneficial organization/supplier relationship.

Page 9: Enterprise Quality Management [EQM]

Solution

Page 10: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Solution

Ensure management responsibility SE EQM ensures both the operation and effective control

of processes, while implementing actions to achieve to

continually improve those processes.

SE EQM allows managers to identify customer

requirements and establish quality objectives, goals and

plans.

Page 11: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Solution

Effective resource management SE EQM provides the resources required to the quality

management system and to continually improve its

effectiveness.

SE EQM provides and maintains the infrastructure required

to comply with product requirements, and at the same

time, ensures that workforce is trained and has the

required skills and abilities.

Page 12: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Solution

Advanced product planning and realization SE EQM manage and review product-related requirements

and controls product realization, from project to delivery.

SE EQM provides the tools necessary to plan, review,

verify, validate and control project changes, while

monitoring related processes and equipment.

Page 13: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Solution

Continually improve data measurement

and analysis SE EQM allows the organization to register, plan and

conduct audits, as well as to measure and monitor

processes and products with significant KPIs and

dashboards.

SE EQM easily identifies and controls incidents,

problems and deviations while provide the tools to

effectively plan and execute corrective and preventive

actions that will improve the quality management system

continuously.

Page 14: Enterprise Quality Management [EQM]

Benefits

Page 15: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Benefits

Customer self-service – secure Web-based

operations.

Collaboration skill enhancement through real-time

access to information.

Process identification, mapping, implementation

and monitoring are handled more effectively.

Elimination of delays and inefficiencies that

usually occur in manual activities.

Page 16: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Benefits

Efficiency and agility in planning and carrying out

the activities required for maintaining the QMS.

Document printing costs reduction.

Increase EQM productivity and efficiency.

Accurate identification of regulatory requirements

that affect management system performance.

Page 17: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Benefits

Efficient monitoring of opportunities for

improvement, comments, nonconformities, etc.

Optimization of financial resources invested in the

management programs.

Improvement of relationship with shareholders,

customers, community, suppliers and employees.

Page 18: Enterprise Quality Management [EQM]

Why SoftExpert?

Page 19: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Why SoftExpert?

Process mapping and process automation on all

TQM processes and quality management

activities.

Integrates incident, document, process, training

and performance management into one single

application.

Collaborative web-based solution that provides

real time information on all TQM-related activities.

Page 20: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Why SoftExpert?

Solution compliant with all major regulations,

including international and local legislations.

Governance and risk management tools fully

integrated.

Total alignment between enterprise-level business

strategy and TQM goals.

Integrates performance management tools such

as KPIs for measuring the QMS performance in

real time.

Page 21: Enterprise Quality Management [EQM]

Main Compliances

Page 22: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Main Compliances

Page 23: Enterprise Quality Management [EQM]

Key Features

Page 24: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

SE EQM

Excellence in Quality Management

Page 25: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Management Responsibility Identify customer requirements, establishing quality objectives, goals

and plans for continual improvement.

Customer Focus

Quality Planning

Quality Policy

Responsibility, Authority and Communication

Management Review

Page 26: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Management Responsibility Identify customer requirements, establishing quality objectives, goals

and plans for continual improvement.

Customer Focus

Quality Planning

Quality Policy

Responsibility, Authority and Communication

Management Review

Page 27: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Management Responsibility Identify customer requirements, establishing quality objectives, goals

and plans for continual improvement.

Customer Focus

Quality Planning

Quality Policy

Responsibility, Authority and Communication

Management Review

Page 28: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Management Responsibility Identify customer requirements, establishing quality objectives, goals

and plans for continual improvement.

Customer Focus

Quality Planning

Quality Policy

Responsibility, Authority and Communication

Management Review

Page 29: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Management Responsibility Identify customer requirements, establishing quality objectives, goals

and plans for continual improvement.

Customer Focus

Quality Planning

Quality Policy

Responsibility, Authority and Communication

Management Review

Page 30: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Management Responsibility Identify customer requirements, establishing quality objectives, goals

and plans for continual improvement.

Customer Focus

Quality Planning

Quality Policy

Responsibility, Authority and Communication

Management Review

Page 31: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Management Responsibility Identify customer requirements, establishing quality objectives, goals

and plans for continual improvement.

Customer Focus

Quality Planning

Quality Policy

Responsibility, Authority and Communication

Management Review

Page 32: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Management Responsibility Identify customer requirements, establishing quality objectives, goals

and plans for continual improvement.

Customer Focus

Quality Planning

Quality Policy

Responsibility, Authority and Communication

Management Review

Page 33: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Resource Management Determine and provide the resources required to implement and

maintain the quality management system.

Human Resources

Infrastructure

Page 34: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Resource Management Determine and provide the resources required to implement and

maintain the quality management system.

Human Resources

Infrastructure

Page 35: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Resource Management Determine and provide the resources required to implement and

maintain the quality management system.

Human Resources

Infrastructure

Page 36: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Resource Management Determine and provide the resources required to implement and

maintain the quality management system.

Human Resources

Infrastructure

Page 37: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Product Realization Plan, review and control product project and ensure quality in every

step of product realization.

Planning

Customer-related processes

Product Design and Development

Purchasing

Operational Tasks

Control of measuring and monitoring equipement

Page 38: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Product Realization Plan, review and control product project and ensure quality in every

step of product realization.

Planning

Customer-related processes

Product Design and Development

Purchasing

Operational Tasks

Control of measuring and monitoring equipement

Page 39: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Product Realization Plan, review and control product project and ensure quality in every

step of product realization.

Planning

Customer-related processes

Product Design and Development

Purchasing

Operational Tasks

Control of measuring and monitoring equipement

Page 40: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Product Realization Plan, review and control product project and ensure quality in every

step of product realization.

Planning

Customer-related processes

Product Design and Development

Purchasing

Operational Tasks

Control of measuring and monitoring equipement

Page 41: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Product Realization Plan, review and control product project and ensure quality in every

step of product realization.

Planning

Customer-related processes

Product Design and Development

Purchasing

Operational Tasks

Control of measuring and monitoring equipement

Page 42: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Product Realization Plan, review and control product project and ensure quality in every

step of product realization.

Planning

Customer-related processes

Product Design and Development

Purchasing

Operational Tasks

Control of measuring and monitoring equipement

Page 43: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Product Realization Plan, review and control product project and ensure quality in every

step of product realization.

Planning

Customer-related processes

Product Design and Development

Purchasing

Operational Tasks

Control of measuring and monitoring equipement

Page 44: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Product Realization Plan, review and control product project and ensure quality in every

step of product realization.

Planning

Customer-related processes

Product Design and Development

Purchasing

Operational Tasks

Control of measuring and monitoring equipement

Page 45: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Product Realization Plan, review and control product project and ensure quality in every

step of product realization.

Planning

Customer-related processes

Product Design and Development

Purchasing

Operational Tasks

Control of measuring and monitoring equipement

Page 46: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Product Realization Plan, review and control product project and ensure quality in every

step of product realization.

Planning

Customer-related processes

Product Design and Development

Purchasing

Operational Tasks

Control of measuring and monitoring equipement

Page 47: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Measurement, Analysis and Improvement

Measure and monitor processes and take the actions necessary to

continually improve the Quality Management System.

Quality Improvement

Data Analysis

Nonconformity

Internal Audit

Page 48: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Measurement, Analysis and Improvement

Measure and monitor processes and take the actions necessary to

continually improve the Quality Management System.

Quality Improvement

Data Analysis

Nonconformity

Internal Audit

Page 49: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Measurement, Analysis and Improvement

Measure and monitor processes and take the actions necessary to

continually improve the Quality Management System.

Quality Improvement

Data Analysis

Nonconformity

Internal Audit

Page 50: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Measurement, Analysis and Improvement

Measure and monitor processes and take the actions necessary to

continually improve the Quality Management System.

Quality Improvement

Data Analysis

Nonconformity

Internal Audit

Page 51: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Measurement, Analysis and Improvement

Measure and monitor processes and take the actions necessary to

continually improve the Quality Management System.

Quality Improvement

Data Analysis

Nonconformity

Internal Audit

Page 52: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Measurement, Analysis and Improvement

Monitoree procesos, analice resultados y tome las acciones necesarias

para mejorar continuamente.

Quality Improvement

Data Analysis

Nonconformity

Internal Audit

Page 53: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Measurement, Analysis and Improvement

Measure and monitor processes and take the actions necessary to

continually improve the Quality Management System.

Quality Improvement

Data Analysis

Nonconformity

Internal Audit

Page 54: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Measurement, Analysis and Improvement

Measure and monitor processes and take the actions necessary to

continually improve the Quality Management System.

Quality Improvement

Data Analysis

Nonconformity

Internal Audit

Page 55: Enterprise Quality Management [EQM]

About SoftExpert

Page 56: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

The Company

SoftExpert is the market leader in software and services for enterprise-wide business process improvement and

compliance management, providing the most comprehensive application suite to empower organizations to increase

business performance at all levels and to maximize industry-mandated compliance and corporate governance

programs.

Founded in 1995 and currently with more than 2,000 customers and 300,000 users worldwide, SoftExpert solutions are

used by leading corporations in all kinds of industries, including manufacturing, automotive, life sciences, food and

beverage, mining and metals, oil and gas, high-tech and IT, energy and utilities, government and public sector, financial

services, transportation, logistics and healthcare.

SoftExpert, along with its extensive network of international partners, provides hosting, implementation, post-sales

support and validation services for all solutions to ensure that customers get the maximum value from their

investments.

Page 57: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Thinking Global Acting Local One of the driving forces behind SoftExpert's growth is its global footprint. Founded in 1995, SoftExpert is

today a market leader in enterprise-wide excellence and compliance application software, enabling more

than 2,000 customers and 300,000 users worldwide to operate profitably, adapt continuously, and grow

sustainably. With its established partnership network that spans every continent, SoftExpert offers

customers strong service with a local approach specific to their markets.

Page 58: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

SoftExpert Excellence Suite

SoftExpert provides cutting

edge Solution that integrate the

modeling, implementation,

execution, control and

monitoring of multiple business

application demands.

SoftExpert offers an integrated

suite of modules that leverage

the collaborative business

management processes to

support the continuous

improvement and optimization

of today's heterogeneous

enterprise. The solution helps

leading companies earn a

competitive edge through

predictable business and

compliance processes

involving people across

departments, business units,

suppliers and customers.

Page 59: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

Clients

"Through the use of SoftExpert we are able to eliminate potential errors from our processes before they arise, which is extremely important to our industry where performance and quality are key items to retain demanding customers. Also the software also ensures fully adherence to ISO TS 16949 which is extremely important to our job.”

Cristina Pereira - IT Manager

"We have achieved improved dependability as well as standardization in our processes to assure measurement consistency and the required monitoring to verify conformity in our products. This adds enhanced safety and quality to our customers.“

Claudimar Faria - SPC Technical Support

Page 60: Enterprise Quality Management [EQM]

Main Compliances

Key Features

About SoftExpert

Why SoftExpert

Benefits Solution Challenge Home

TAKE YOUR BUSINESS TO THE NEXT LEVEL

www.softexpert.com | [email protected]

These materials are subject to change without notice. These materials are provided by SoftExpert and its affiliated companies for informational purposes only, without representation or

warranty of any kind, and SoftExpert shall not be liable for errors or omissions with respect to the materials. The only warranties for SoftExpert products and services are those that are set

forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

Some product features and functionalities presented herein may be optional or dependent on the composition of the offer acquired.