enterprise presentation february 2013 corporate overview

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Enterprise Presentation February 2013 Corporate Overview

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Page 1: Enterprise Presentation February 2013 Corporate Overview

Enterprise PresentationFebruary 2013

Corporate Overview

Page 2: Enterprise Presentation February 2013 Corporate Overview

Complete Innovations (CI) is a leading global provider of mission critical fleet, asset and mobile workforce management solutions.

• Incorporated in 2000 by Tony Lourakis & Andrew Merisanu

• Headquartered in Toronto, ON with US office in Atlanta, GA

• One of the fastest growing companies in North America – Profit200 & Deloitte Fast500

• ~100 employees and 5,000 customers

Complete Innovations Intro

Page 3: Enterprise Presentation February 2013 Corporate Overview

Successful Partnership

• Over the 10 year+ partnership, we have signed up over 50,000 subscribers

• Working with Complete Innovations, TELUS has become a national leader in fleet management and mobile workforce solutions

• Our products are exclusive to TELUS; we do NOT deal with any of the other wireless carriers in Canada

Page 4: Enterprise Presentation February 2013 Corporate Overview

• The Fleet Complete Solution is being used across more than 5000 customers to manage tens of thousands of drivers in North America today, and is considered a global leader in the GPS Fleet Tracking sector. Our CUSTOMERS HAVE GAINED ACCURATE OPERATIONAL CONTROL over their resources/assets in the field, leveraging Fleet Complete in all areas of fleet management.

Fleet Complete, a cloud based solution (SaaS) for all industries who utilize FLEETS, ASSETS and/or MOBILE WORKERS in their daily operations. The Fleet Complete solution is proven to reduce costs, increase efficiency, and reduce driver risk.

What is Fleet Complete?

Page 5: Enterprise Presentation February 2013 Corporate Overview

Fleet Complete:3 Solutions on 1 Platform

All 3 Fleet Complete solutions can be tracked and managed from:

• .NET PC App

• Browser + Mobile Browser (HTML5) App

• iPad App

Fleet TrackerMGS100, MGS200 ou MGS500

Resource TrackeriPhone, Android, BlackBerry Torch

Asset TrackerCalAmp, Pointer

Fleet Complete PC Application

Page 6: Enterprise Presentation February 2013 Corporate Overview

Key Benefits

• Real-time fleet management– Enables businesses to track location, speed and direction your vehicles are

traveling to be able to respond to customer needs faster and more accuracy

• Operational efficiencies – Reduced speeding, idle time, off hours driving, reductions in payroll and paid

overtime. All of these can be achieved by monitoring your remote workforce

• Vehicle maintenance– Scheduled proactive maintenance in the system allows for easier management

of vehicles and prevent costly vehicle repairs

• Increased revenues– Business can get more work out of existing field staff in the same time period– They can use GPS tracking to reduce wasted time, increase dispatch efficiency

and route the closest worker

Page 7: Enterprise Presentation February 2013 Corporate Overview

Fleet Complete Target Markets

Service Fleets

HVAC | Plumbers | Electricians | Technicians | Landscape | Property Management | Restoration & Repair | Construction | Environmental Services | Waste Management

Delivery Fleets

Courier | Parts Delivery | Office Supplies Delivery | Furniture Delivery | Food & Beverage Delivery | Armored Vehicles | Passenger (Limo, Patient Transfer) | Tow-Trucks

Page 8: Enterprise Presentation February 2013 Corporate Overview

Subscriber Count continues to grow• Adding over 1,000 subscribers per month• Less then 1% churn rate

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

2006 2007 2008 2009 2010 2011 2012

Rapid Customer Growth

Page 9: Enterprise Presentation February 2013 Corporate Overview

Product Strengths

• High Loyalty– Low customer churn rate, less than 1%

• Proven technology– 10+ years in-market, owned and developed by Complete

Innovations

• In-House R & D– New features are often based on feedback from our large

base of existing customers

• Reliable– All customer data is stored in a TELUS Data Center– 3 year warranty on hardware (Fleet Tracker)

Page 10: Enterprise Presentation February 2013 Corporate Overview

A feature-rich software platform, that scales up to meet the needs of enterprise customers and user-friendly enough for SMB customers.

Bundled, no capital outlay solutions on one bill EXCLUSIVELY offered through Telus.

Fleet Complete offers Fleet Tracking, Asset Tracking and Action Tracker in one platform accessible from a rich desktop app, web browser app, iOS app and android app.

CI is a MISSION-CRITICAL company that is focused on providing the best possible customer service including free unlimited training and support.

What Makes CI Stand Out from the Crowd

Page 11: Enterprise Presentation February 2013 Corporate Overview

Professional Services

Our Professional Services team has the expertise and resources to enhance our platform, integrate it with customer systems, and even build new components to compliment

The team provides:• Custom reports development

• Systems integration with other back-office systems

• Custom mobile applications to accommodate specific business requirements related to the mobile workforce

• Core product customizations and enhancements to accommodate any business requirements of Enterprise customers

Page 12: Enterprise Presentation February 2013 Corporate Overview

Staples Canada

Profile

• Market Leader in office supplies

• 300+ vehicles

Challenges• Manual processes based on

paper forms and voice communication resulting in significant information delays

• Manual entry increased chance for human error

• No real-time access to delivery status info

• No OS&D reporting (Overage, Shortage & Damages)

• No information on drivers status and location

• Difficult to handle new or urgent orders

Solution• Implemented handheld mobile devices

for all drivers to automate dispatch and order management

• Smart barcode scanning for pickup and deliveries including digital POD signatures

• GPS tracking provides efficient dispatch operations

• Detailed efficiency and operational reporting

• Seamless integration with multiple Staples’ back-office systems

Benefits     • Improved customer satisfaction through

online order status update• Eliminated data entry errors• Enabled route optimization through

detailed in-field delivery data• Better utilization of staff to support

business• Increased efficiency in fleet and

operations

Page 13: Enterprise Presentation February 2013 Corporate Overview

Profile• 2nd largest food retailer in Canada• 1,500 stores, 10 provinces, $16B in sales• Eastern Fleet: 500 vehicles in Maritimes,

QC and ON

Challenges• No visibility on actual time spent at each

store for delivery and pickup• Difficulty keeping track of the location and

status of Sobeys fleet• Unnecessary expenditures on leasing

extra trailers due to a lack of status info• Unable to monitor route compliance

Solution• Implemented Fleet Complete on tractors to

get real-time location information for their trucks

• Ability to keep track of driver, vehicle, route and associated trailer assigned to a job

• Integration with Sobeys’ existing back-office

• Custom fleet utilization reports

Benefits           • Accurate estimated arrival time and

notifications allow stores to plan efficiently for impending delivery/pickup

• Actual route data provides Sobeys the ability to analyze and further route optimization/planning

• Increased driver accountability• Better visibility on available tractors and

trailers after each driver’s shift• Fuel economy • Driver performance & monitoring

Sobeys

Page 14: Enterprise Presentation February 2013 Corporate Overview

MTQ Integration

Benefits            • FC is one of MTQ’s authorized

tracking system vendors• Any FC user automatically meets the

MTQ requirements• Solution is totally scalable from small

to large fleets

Current MTQ contractors• Bourget• Excavation Prévost• 9117-6834 Quebec inc

Industry: Government

Profile• Quebec Ministry of Transport (MTQ) is

responsible for road maintenance in Quebec

• Highway snow-removal contracts are tendered by the MTQ

Challenges• Bidders are required to provide real-

time tracking information on vehicle locations

• The MTQ needs to be able to identify the roads where snow removal equipment is in operation at all times.

Solution• CI worked with the MTQ to enable live

data feeds from Fleet Complete to the MTQ

• Feeds can easily be enabled for any customer upon request

• Once enabled, FC automatically supplies the tracking information for the customer’s fleet to the MTQ

Page 15: Enterprise Presentation February 2013 Corporate Overview

Our Customers

Page 16: Enterprise Presentation February 2013 Corporate Overview

Fleet Tracker Pricing

Solution TELUS Fleet Tracker

Monthly Price $35 $40 (self-install) $45 $55

Contract term No Contract 3-year 3-year 3-year

MGS 100 Modem (Self-Install) $299 $0 ---- ----

MGS 100/200 Modem $299 ---- $0 $0

MGS 500 Modem ---- ---- ---- $0

Professional Installation $120* ---- Included* Included*

Included CAD Data 10 MB 10 MB 10 MB 1GB

Additional data is + $10 monthly for up to 30Mb for Fleet Tracker $35, $40 and $45 or + $15 monthly for up to 1Gb for Fleet Tracker $35, $40, $45 and $55. US Roaming Rate is $5 / Mb.

Page 17: Enterprise Presentation February 2013 Corporate Overview

Asset & Resource Tracker Pricing

Solution TELUS Asset Tracker TELUS Resource Tracker

Action Tracker HOS

Monthly Price $20 $25 $10 $7

Contract term No Contract 3-year No Contract 3-year

Hardware $199 $0 ---- ----

Included CAD Data 10 MB 10 MB Included with Data Plan 10MB

Additional data is + $10 monthly for up to 30Mb or + $15 monthly for up to 1Gb. US Roaming Rate is $5 / Mb.

Page 18: Enterprise Presentation February 2013 Corporate Overview

• Quebec– Sylvain Denis– Regional Sales Manager– [email protected]

• National– Jerry Leung– VP, Canadian Sales

Regional Contacts

Page 19: Enterprise Presentation February 2013 Corporate Overview

Thank You

completeinnovations.com

475 Cochrane Drive, Suite 8Markham, ON, L3R 9R5

1-800-220-0779