enterprise mobility in russia 2012 - survey findings - dec 2012
DESCRIPTION
The report is based on the survey conducted among attendees of the 2nd annual conference “Enterprise Mobility Day” which was held on October 11th, 2012 by the Center for Enterprise Mobility of I.T.Co and the Russian Union of CIO (SoDIT)TRANSCRIPT
Центр корпоративной мобильности www.enterprise-mobility.ru www.mobility.it.ru
Enterprise Mobility in Russia - 2012
December 2012
Copyright © I.T.Co, Center for Enterprise Mobility, Moscow, 2011-2012. All rights reserved.
Any use of the provided information may be allowed only with reference to the Center for Enterprise Mobility.
Центр корпоративной мобильности
About the Survey
• The report is based on the survey conducted among attendees of the 2nd annual conference “Enterprise Mobility Day” which was held on October 11th, 2012 by the Center for Enterprise Mobility of I.T.Co and the Russian Union of CIO (SoDIT)
• Traditionally, the conference audience presents the part of the Russian organizations and companies most interested in usage of advanced mobile solutions for business purposes
• The report demonstrates the current state of business smartphones and tablets usage (2012) and further perspective for enterprise mobility (2013) as well as the comparison with the previous survey results issued in the end of 2011
• The survey results are based on 95 accepted questionnaires from the large Russian companies and organizations
http://mobility-day.it.ru/
Центр корпоративной мобильности
14%
14%
11%
11%
10%
8%
8%
7%
5%
5%
4%
1%
1%
6%
0% 5% 10% 15% 20%
Financial Services
Telco
Energy
Transportation
Government
Manufacturing & Distribution
Retail
Development & Real Estate
Mining & Metallurgy
Healthcare & Pharmaceutical
Education
Chemical Industry
Oil & Gas
Others
About the Respondents
• Structure of the respondent audience in terms of industry and job positions:
Industry Position
2%
26%
15%
9%
26%
21%
CxO
CIO
Head of Department
Deputy CIO, Deputy Head ofDepartmentManager
Центр корпоративной мобильности
Key Results (1)
• In most companies executives and managers are provided with business smartphones (69% and 60%) and business tablets (60% and 47%).
• Employees are provided with corporate liable smartphones in 27% of companies, and with tablets in 4% of companies. It is expected that during next year number of companies providing employees with corporate liable smartphones and tablets will be increased by 11-12%.
• Along with the managers the most fast-growing mobile workforce category is IT and IS employees, which provided with business smartphones in 27% of companies and tablets in 16% with the planned rise up to 14% and 16% perspectevely.
• Percentage of companies with 100 mobile workforce was increased from 26% up to 34% in terms of business smartphones users and from 15% up to 33% of business tablets users.
• ¾ of companies say the growth of workforce productivity as the accelerator to usage of mobile solutions.
• The greatest rise in the use of mobile solutions next 2013 is expected within such categories: mobile access systems to the key performance indicators (up to 32%, total 45%) and docflow systems (up to 29%, total 51%).
Центр корпоративной мобильности
Key results (2)
• 55% of respondents mark difficulties in compliance of the use of mobile solutions with IS departments.
• Companies prefer to store corporate data in their own datacenter (69%).
• 9% of companies evaluate their infrastructure as a ready to broad usage of mobility.
• 65% of companies are not regulating clearly the access to the corporate resources from mobile devices regardless the type (i.e. corporate-liable or personally owned). 45% of companies are allowing access to corporate emails, contacts and calendars from employees owned devices.
• Market shares of corporate-liable and personal devices used for work purposes are almost equal both for smartphones and tablets.
• The absolute leaders among the platforms are iOS and Android using both on smartphones (42% and 57% respectively) and tablets (51% and 47% respectively).
Центр корпоративной мобильности
The Structure of the Data
The detailed results are presented within two blocks:
I. Enterprise Mobility in Russia 2012 – the part includes the overview of the
current states of business mobile devices and applications usage by companies and organizations. The source of the data is the survey conducted within the 2nd annual “Enterprise Mobility Day” conference.
II. Enterprise Mobility Dynamics in Russia – the part contains the comparison of survey data for 2012 (the current state and perspectives for 2013) with the survey results received for the 2011 report.
Центр корпоративной мобильности
I – Enterprise Mobility in Russia 2012
Центр корпоративной мобильности
Accelerator of Mobile Solutions Implementation
• ¾ of companies consider deploying of mobile technology as a tool to increase employees productivity and efficiency of reaction
• 53% of companies indicate requests from employees as the reason to deploy mobile technology and 31% of them as demand from management
• 45% of respondents note an opportunity of using mobile technology to optimize the current business process and create the new
* Multiple choice question
76%
53%
45%
31%
13%
11%
0% 20% 40% 60% 80%
Improving communications andincreasing productivity for remote staff
Request from employees
Opportunity of creating new businessprocesses to improve competitiveness
of the organization
Demand from management
Potential of using geo-locationservices
Fashion following and brand support
Reasons that the organization uses or plans to use mobile technology
Центр корпоративной мобильности
Data is grouped by functional types of systems:
Mobile access to corporate information resources and systems (1)
• ¾ of companies provide access to enterprise email through mobile devices
• Top-3 the most popular mobile solutions – E-mail systems (inl. corporate address book and calendar), Intranet and access systems to file systems
• 29% of companies are planning to deploy mobile docflow
• KPI/Dashboards are available within 13% of companies, but 32% of respondents consider plans to deploy them and it makes business analyst as the most important area of enterprise mobility
• Mobile clients to corporate systems are available within 7-9% of companies
• 9% of companies have access to CRM from mobile devices and 20% of companies consider such plans
*CRM - Customer Relationship Management
• Instant messaging is available for 20% of respondent companies and 15% of them consider to use during a year
• Video conferencing is able to demonstrate the highest grow among communication tools increased its penetration from the current 13% up to 33%
• The most popular service system is work order which used on mobile device in 15% of companies and 17% of them consider plans to start using
Basic communication
systems and resources
Decision making
systems and resources
Corporate systems
Advanced communication
tools
Service systems
Центр корпоративной мобильности
Basic communication
systems and resources
Decision making
systems an resources
Corporate systems
Advanced communication
tools
75%
60%
56%
32%
26%
22%
13%
11%
9%
9%
7%
20%
19%
13%
7%
15%
9%
6%
6%
2%
6%
6%
9%
20%
17%
29%
32%
18%
13%
19%
9%
15%
9%
20%
7%
17%
11%
7%
7%
6%
15%
15%
17%
19%
29%
24%
22%
29%
31%
22%
32%
9%
17%
19%
13%
25%
24%
19%
20%
9%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Calendar
Address book
Intranet Portal
Private and shared file folders
Docflow
Dashboards & scorecards
Reporting & analytics
Project management
CRM
ERP
Chat
VoIP
Videoconferencing
Web conferencing
Work orders
Inventory & Equipment
Geo-location
Maintenance
Specialized enterprise systems
Already provided / implementing Considered for next year Considered, but not decided yet
Service systems
*Multiple choice question
Mobile access to corporate information resources and systems (2)
Центр корпоративной мобильности * EMM – Enterprise Mobility Management, MDM – Mobile Device Management
Cloud Services
• 69% of companies prefer to store corporate data on controlled servers
• 75% of companies prefer to implement EMM/MDM in their own data processing centers
69%
19%
8%
4%
0% 20% 40% 60% 80%
No
Yes, storage of corporate data and mobile access in externalcloud is enabled
Yes, external service provider manages corporate mobiledevices
Other
Admissibility of storing corporate data in external cloud
75%
7%
6%
5%
6%
0% 20% 40% 60% 80%
Own datacenter
Not planned
Service, provided by an external provider - MDM vendor
Service, provided by an external provider - systemintegrator
Service, provided by an external provider - mobile operator
Deployment model preferred for implementation of mobile device management (MDM, EMM)
Центр корпоративной мобильности
Readiness of Mobile Infrastructure
• 40% more companies evaluate their infrastructure as the ready fully or mostly to implement mobile solutions
• One-third of organizations have not conducted the detailed analysis to examine if their infrastructure is ready for active use of mobile devices
9%
34%
25%
31%
0% 10% 20% 30% 40%
Completely ready
Partially ready
Improvement is required
Assessment is required and might needimprovement
Readiness of IT and telecom infrastructure for active use of mobile devices
Центр корпоративной мобильности
Regulation of Mobile Access
• 65% of companies do not have policies and regulations for mobile access to corporate information resources
• ¼ of companies plan to define the access rules within 1 year
35%
35%
24%
4%
2%
0% 10% 20% 30% 40%
Yes, exists and is in use
Considered, but not decided yet
Considered for next year
Others
Not planned / not relevant
Does the company have a strategy, policies and regulations of the use of mobile technologies and
mobile devices
Центр корпоративной мобильности
41%
8%
51%
Tablets
Corporate liable
Organization reimburses part or full cost
BYOD
Corporate-liable and Employee Owned Mobile Devices
• Mobile devices which employees are using at work for access to corporate resources are divided equally into individually owned and corporate-liable (i.e. centralized procuring or corporate-sponsored)
43%
11%
45%
Smartphones
Центр корпоративной мобильности
60%
47%
16%
4%
16%
7%
3%
5%
3%
16%
11%
7%
3%
18%
28%
38%
44%
16%
48%
40%
0% 20% 40% 60% 80% 100%
Executives
Heads of Departments
IT & IS Departments
Managers
Other supporting departments
Sales & Marketing Professionals
Maintenance personnel
Smartphones
Tablets
Providing Employees with Corporate-liable Mobile Devices
• Most executives and managers have already been provided with mobile devices
• The greatest rise in corporate mobile devices is expected within IT&IS departments and non-managerial employees
*Multiple choice question
69%
60%
27%
24%
18%
17%
12%
2%
5%
14%
12%
7%
3%
12%
13%
27%
30%
18%
37%
36%
0% 20% 40% 60% 80% 100%
Executives
Heads of Departments
IT & IS Departments
Managers
Other supporting departments
Sales & Marketing Professionals
Maintenance personnel
Already provided / implementing
Considered for next year
Considered, but not decided yet
Центр корпоративной мобильности
Mobile Access to Corporate Resources from Employee Owned Devices
• 45% of companies are allowing access to corporate emails, address book and calendar from individually owned mobile devices
• 40% of companies have not already regulated access to corporate resources from individually owned mobile devices
• In 16% of companies restrict access to corporate resources from personal devices
37%
20%
20%
16%
8%
0% 10% 20% 30% 40%
Yes, allowed for e-mail only
Not regulated, is technically possible
Not regulated, policy in development
Prohibited
Yes, authorised for all enterprise systems
Центр корпоративной мобильности
II – Enterprise Mobility Dynamics
in Russia
Центр корпоративной мобильности
• In most cases the main obstacle
for wide penetration and usage
of mobile devices is limitations
of information security:
• 44% in 2011 ↗ 55% in 2012
• Companies are more concern
about the cost of mobile devices
(18% ↗ 35%), and less – their
variety (50% ↘ 36%)
• Cost of mobile data transfer is
no longer among the main
limitations (4%)
55%
36%
35%
20%
18%
16%
13%
13%
11%
4%
44%
50%
18%
26%
18%
8%
24%
20%
12%
14%
0% 20% 40% 60%
Information Security restrictions
Variety of mobile devices
Device costs
Mobile solutions (software and services) costs
Lack of IT infrastructure
Abscence of mobile solutions for the givenapplication area
Mobile support and maintenance costs
Lack of user support services
Lack of expertise in enterprise mobility
Mobile data transfer costs
2012
2011
Limitations in Efficiency of Enterprise Mobility
* Multiple choice question
Центр корпоративной мобильности
32%
22%
46%
31%
33%
36%
Remote desktop/VDI Native applications Web-client
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50% 2011 2012
Access Model to Corporate Data
• In 2012 году there is a parity among the models of access to corporate information from mobile devices
• As compared to 2012 the market share of mobile apps was increased up to 10% by reducing share of web clients
Центр корпоративной мобильности
69%
23%
0% 3%
51% 47%
4% 4%
0%
10%
20%
30%
40%
50%
60%
70%
80%
46%
67%
40%
24%
19%
57%
42%
20% 17%
9%
0%
10%
20%
30%
40%
50%
60%
70%
80%
2011 2012Smartphones Tablets
Android Apple Microsoft RIM
Blackberry
Nokia
Symbian Android Apple Microsoft RIM
Blackberry
Mobile Platforms
• iOS and Android are absolute leaders among mobile platforms
• Percentage of companies where employees leverage Android talblets was doubled in 2012 if compare with 2011.
*Multiple choice question
Центр корпоративной мобильности
85%
67%
46%
14%
26%
37%
1% 7%
12%
5%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2011 2012 2013*
74% 65%
41%
20%
23%
36%
5% 9%
20%
1% 2% 2%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2011 2012 2013*
10000+
1000-10000
100-1000
<100
* Data for 2012 is based on plans of companies to increase number of mobile users
Percentage of companies with mobile employees
<100, 100-1000, 1000-10000, >10000
Growth of Smartphones and Tablets Business Users
• By the end of 2012 more than half of the organizations plan to provide access to corporate resources from smartphones and tablets for a wide range of employees (> 100 users)
Smartphones Tablets
Центр корпоративной мобильности
About the Authors
Peter Yakushin [email protected]
Lead Consultant
Sergey Orlik
[email protected] Director
Center for Enterprise Mobility, I.T.Co
Sergey Makaryin [email protected]
Business Development Director
Roman Polozov [email protected]
Technical Director
Центр корпоративной мобильности
Center for Enterprise Mobility, I.T.Co
The first dedicated Center of Excellence in Russia (established in 2011)
totally focused on providing end-to-end enterprise mobility solutions and
services.
http://enterprise-mobility.ru
http://mobility.it.ru Concept,
roadmap,
strategy
IT & IS
policies and
technical
standards
Business
applications
Center for
Enterprise
Mobility,
I.T. Co.
Mobile devices
supplying
Information
security
Infrastructure
of mobility
Outsourcing
and support
Mobile
applications
development
and integration
Центр корпоративной мобильности
Center for Enterprise Mobility, I.T.Co 115280, Russia, Moscow, Leninskaya Sloboda, 19/6
Tel.: +7 (495) 974-79-79, 974-79-80
Fax: +7 (495) 974-79-90
Facebook https://www.facebook.com/groups/EnterpriseMobilityRU/
Web-site http://enterprise-mobility.ru
Center for Enterprise Mobility, I.T.Co