enterprise cloud user's guide (acronis) · about acronis, should refer to the manual of...

Enterprise Cloud User’s guide for Backup License／Acronis ver1.3 ).35

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Enterprise Cloud

User’s guide for Backup License／Acronis


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Contents

Contents ................................................................................................ 2

1 Introduction Part (Chapter.1-8) ............................................................. 5

1.1 Purpose of this part .................................................................... 5

1.2 Disclaimer ................................................................................. 5

1.3 Technical term of this document ................................................... 6

2 How to backup in ECL .......................................................................... 8

2.1 Explanation of Backup ................................................................ 8

2.2 Pattern of backup destination..................................................... 10

2.2.1 Pattern１ ..................................................................... 11

2.2.2 Pattern２ ..................................................................... 12

2.2.3 Pattern３ ..................................................................... 13

2.3 Pattern of Acronis backup configuration ....................................... 14

2.3.1 Local style ................................................................... 15

2.3.2 Centralized management style ........................................ 16

2.4 Reference value in Acronis......................................................... 17

2.5 Work-flow to use Acronis .......................................................... 19

3 Download ......................................................................................... 20

3.1 Connectable to the Internet in ECL ............................................. 20

3.2 Unconnectable to the Internet in ECL .......................................... 24

4 Installation ....................................................................................... 32

4.1 Management server ................................................................. 33

4.2 Storage node........................................................................... 41

4.3 Agent for Windows ................................................................... 47

4.4 Agent for Linux ........................................................................ 55

4.5 Creation of Bootable media ....................................................... 60

4.5.1 Create Bootable media at server ..................................... 61

4.5.2 Download Bootable media from Acronis web-site .............. 67

5 Backup (in the case of Custom) ........................................................... 68


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5.1 Local ...................................................................................... 69

5.2 Centralized management .......................................................... 77

5.2.1 Creation of centralized managed vaults ............................ 78

5.2.2 Backup flow ................................................................. 81

6 Restore ............................................................................................ 92

6.1 Restore using Bootable media .................................................... 92

6.2 Restore using management server ........................................... 105

7 Other Functions ............................................................................... 108

7.1 Remote Installation ................................................................... 108

8 Reference information ...................................................................... 123

8.1 A list of references ................................................................. 123

9 Operation Part (Chapter.9-15) ........................................................... 124

9.1 Purpose of this part ................................................................ 124

9.2 Disclaimer ............................................................................. 124

9.3 Workflow of Acronis ............................................................... 125

9.4 Notification area .................................................................... 126

9.5 Image of notification structure ................................................. 127

9.5.1 In the case of Centralized management style .................. 127

9.5.2 In the case of Local style ............................................. 131

10 E-ｍail Notifications .......................................................................... 134

10.1 Backup option ...................................................................... 134

10.2 Sample Mail ......................................................................... 141

11 SNMP Notifications ........................................................................... 143

11.1 Backup option ...................................................................... 143

11.2 Sample SNMP ....................................................................... 150

11.3 About MIB File ...................................................................... 151

12 Troubleshooting............................................................................... 152

12.1 Checkpoint & Measure ........................................................... 153

12.2 How to get the information of trouble ...................................... 156

12.3 Inquiry method to Acronis ...................................................... 158


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13 [Reference]Other notification ............................................................ 163

13.1 Notification area ................................................................... 163

14 [Reference]Other Notification setting(Mail) .......................................... 164

14.1 Management server option ..................................................... 164

14.2 Computer option ................................................................... 171

15 [Reference]Other Notification setting(SNMP) ....................................... 178

15.1 Management server option ..................................................... 178

15.2 Computer option ................................................................... 183

Revision history ................................................................................ 188


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1 Introduction Part (Chapter.1-8)

1.1 Purpose of this part NTT Communications ("NTTC") provide a license which is 'Backup License / Acronis

("Acronis")' as backup software. This Acronis is for customer has already used Enterprise

Cloud ("ECL").

This part helps you understand efficiently how to use Acronis. We explain about procedure,

basic method of use and technical term of Acronis for you can refer to various kinds of

documents of Acronis such as '8.1 Reference of Acronis documents'.

You should refer to the suitable documents when you want to know contents is not on this

part. About Acronis, should refer to the manual of Acronis. About ECL, you should refer to the

manual of ECL.

We recommend you have to use the latest document.

1.2 Disclaimer This part has been compiled in good faith by NTTC. However, no representation is made as

to the completeness or accuracy of the information it contains.

In particular, you should be aware that this information may be incomplete, may contain

errors or may have become out-of-date. Besides, this part is not over the warranty of Acronis.

NTTC reserves the right to add, modify or delete any information on this part at any time.

All information provided on this part, including references to products or services, are

provided “as-is” without any warranty or implied term of any kind.


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1.3 Technical term of this document

When you use Acronis in ECL, we recommend you understand the technical term

of below table. Then you can install and set up smoothly.

# Classification：E＝ECL, A=Acronis, I＝others

Term Explanation Class

ECL

Customer portal

This is a portal site for ECL contractor.

# If you would like to know regarding the detail, refer to

‘ECL-users-guide’.

E

ECL Console A console is used when you operate guest OS of

ECL.

E

GFS Global File Storage of ECL

※ You have to refer to ECL-users-guide when you want to

know more information.

E

ISO file Image file of CD I

Install media An install file you need to download from Acronis web-site. A

Agent

(for

Windows/for

Linux)

A component is used when you install to server for backup. A

Component A unit which is divided into each function in installation

media.

e.g.)Storage node, Agent , Management server

A

Storage node A component which is designed for centralized management

vaults to optimize backup storage.

A

Navigation A screen which you can select menu in tree structure. It is on

the left side of management console.

A

Backup plan This is a task for running the backup on the Acronis.

You can configure the scheme, schedule or other conditions.

# If you would like to know regarding the detail, refer to the fifth

Chapter on this document.

A


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Server for

Backup

A server which you want to backup.

You have to install component of 'Agent' before you use it.

A

Bootable media An ISO file is used when you restore with CD Boot.

You have to install component of 'Bootable media builder'

when you create bootable media.

A

My account site

（”My account”）

A web-site of Acronis is used when you download install

media.

You have to register user account of Acronis before you

download.

A

Remote

Installation

Remote installation is executed multiple server which you

want to install from management server to each server.

A

Local A configuration which is installed some components to server

for backup only.

In contrast, there is a configuration is called Centralized

management which can manage all servers for backup with

management server.

A

Monitoring

server

A server which has the function of monitoring tools and

monitors the system.

I

Monitoring tools Software which you need to install for system monitoring.

e.g.) Zabbix

I

Management

console

A screen which you create a backup plan or

restore.

A

Management

server

A server which is needed to manage all servers for

Centralized management backup.

A

Centralized

managed vaults

A vault which manages backup archive in registered backup

destination using storage node.

A

Centralized

management

A configuration which can manage all servers for backup with

management server.

A


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2 How to backup in ECL

We explain about how you had better build the environment of backup and restore in

ECL.

To understand, we show you some example.

Besides, we also explain about configuration of Acronis backup such as Local and

Centralized management.

2.1 Explanation of Backup

There are many configurations in each environment of customer. You have to

decide your point of backup to protect your environment.

In here, we give you some information to understand regarding backup.

① What do you want to backup? (Consideration of storage size)

Items Usage

Disk/Volume

（Image Backup）

・You want to protect a whole server or system area.

・There are many files and folders to protect in your

server.

・There are many servers to protect in your system.

File/Folder

（File Backup）

・You want to protect particular files or folders only.

# You need to consider retention period of backup archive file.


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② How do you want to backup? (Consideration of backup time)

Type Explanation Merit Demerit

Full A full backup stores all data

selected for backup.

A full backup underlies any

archive and forms the base for

incremental and differential

backups.

Recovery time is short.

Possible to recover if

any archives have

broken.

Backup time is long.

Backup size is large.

Incremental An incremental backup stores

changes to the data against the

latest backup.

You need access to other backups

from the same archive to recover

data from an incremental backup.

Backup time is

shortest.

Backup size is

smallest.

If one backup in the

"chain" is

corrupted, the next

ones can no longer

be used.

Differential A differential backup stores

changes to the data against the

latest full backup.

You need access to the

corresponding full backup to

recover the data from a

differential backup.

Backup time is short.

Backup size is small.

If you frequently

change from latest

full backup, backup

size becomes large.


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2.2 Pattern of backup destination This part had better use when you consider use of Acronis in ECL.

We give you some typical patterns as example.


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2.2.1 Pattern１

You cannot backup to vHDD of server for backup. However you can select different

server as backup destination.

【Point】

You can backup and restore at a low cost.

If you improve your security, you had better consider regarding pattern2 or

pattern3.

【Recovery area】

Pattern1 intends for problem of a single server. It cannot handle malfunction of data

center and natural disaster.


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2.2.2 Pattern２

If you have already used colocation service, you can select your server or storage as

backup destination.

【Point】

Pattern2 is more secure than Pattern1 because you can store data out of compute

resources.

If you do not contract colocation service, you need to contract.

You have to pay attention to network bandwidth.

If you improve your security, you had better consider regarding pattern3.

【Recovery area】

Pattern2 intends for problem of a single server or cloud infrastructure.

It cannot handle malfunction of data center and natural disaster.


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2.2.3 Pattern３

You focus on security and you need to recover even if malfunction of data center or

natural disaster occur.

In this case, you should select GFS as backup destination.

【Point】

Pattern3 is more secure than Pattern2 because you can save remote area using

replication function of GFS. If you restore at replication destination, it is limited to

the case that replication source cannot recover. (Copyright OS License)

If you do not contract GFS service, you need to contract.

You have to pay attention to network bandwidth.

【Recovery area】

You can retain backup data using GFS if malfunction of data center or natural

disaster occur.


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2.3 Pattern of Acronis backup configuration

You can select pattern of Acronis backup configuration according to usage as below.

Pattern Usage

Local style You want to set up backup configuration easily. ( You want to backup

quickly )

You keep operating a few servers only.

You have to configure backup environment in each server for backup.

Centralized

management

style

You want to manage some servers for backup all together.

You want to make backup plan of servers at the same time.

You want to use various functions of Acronis.

Currently, you have a few servers but you have a plan which increases

servers in the future.


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2.3.1 Local style You can backup after you only install component of Agent to server for backup. This

is smallest configuration.

About backup destination refer to '2.2 Pattern of backup destination'

【Point】

We recommend if you have a few servers or you have to configure backup

environment in each server for backup.

You can set up backup configuration easily because you can backup after you only

install component of Agent to server for backup.

If you have many servers, your work load may increase. Because of you have to

work in each server for backup.


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2.3.2 Centralized management style

You need to install component of Agent to each server for backup. Besides, you have

to install component of Management server and Storage node to manage servers for

backup all together.

About backup destination refer to '2.2 Pattern of backup destination'

【Point】

We recommend if you have some servers and you can set up at the same condition.

Your work load is decreased because you can manage some servers for backup all

together using management server.

In Linux server,You have to be able to ssh as root user.

You can create centralized management vaults and use various option functions

using storage node. (e.g. duplication)

*You can install both component of Management server and Storage node to same

server.

*Management server and Storage node are not required the license keys. Only

agents(backup for server) are required the license keys.


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2.4 Reference value in Acronis

Following table is reference of backup value.

These values are the result at our environment only.

We do not guarantee that you can use as same values at your environment.

【Environment】

Server for backup（vCPU:1core,vMEM:2GB , Quantity:2servers）

# We used public catalog template

Management server and Storage node （vCPU:2core、vMEM:16GB

Quantity:1servers）

Full backup stored in Centralized management style

Deduplication is off.

Backup destination is vHDD in centralized management server.

Management

server

and

Storage node

Server for backup

（Windows）

vHDD：80GB

Server for backup

（Linux）

vHDD：45GB

Backup

Time(min)

- 20～30 5～15

CPU usage rate

(%)

15～45 40～100 15～45

Memory usage

rate (%)

2～10 10～30 2～10

Disk

I/O(Mbyte/sec)

5～30 5～40 5～25

NW bandwidth

(Mbps)

20～180 20～190 5～25

# If you want to use deduplication, memory of storage node server needs more than

32GB.

# If you want to backup some windows server, you have to pay attention to network

bandwidth

# If you want to backup to remote environment (such as co-location or GFS), you

have to pay attention to network bandwidth.


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# If you want to know about recommendation spec of each server, you have to refer

to the manual and spec sheet created by Acronis.


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2.5 Work-flow to use Acronis

This flow shows from introduction to restore.

You can read the topic which you want to know.


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3 Download

3.1 Connectable to the Internet in ECL

The customers who apply for Acronis license keys from ECL customer portal need to

prepare the below information.

- Notification mail

After complete applying for Acronis license keys, you will receive the mail which the

subject is [Enterprise Cloud Service Notification Backup License(Acronis)].

This mail contains the information of Acronis customer site and helps you when you

would like to download the software of Acronis.

- License keys

Need to confirm the license keys which you apply for. You can confirm them from

'Confirmation' page of Acronis application site. If you copy the license keys from

Confirmation page to Notepad, it is useful at the customer site.

For more information, please refer to another document of

'EnterpriseCloud-ApplicationGuide（BackupLicense／Acronis）'.

Note

If you have the document of Issuance, you can also confirm your license keys from

'Confirmation' page of Acronis application site.




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① Login as your account to customer site from VM you want to install.

Customer site is written on the notification mail

# If you have no account, you have to select 'Register now'

# You can register more than one account but you cannot use same license key.

#This is a screen after login.


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② After login, enter your license key in 'Enter serial number(s):'.And after input,

select 'MY PRODUCET & DOWNLOADS' on the left side of screen.

#You can get the information of registered license key in text format from 'GET ALL

SERIALS' button.


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③ Download the product.

#When you want to download 'Acronis Advanced For Windows', you have to select

'DOWNLOAD' in the 'Latest Build' tab

#When you want to download 'Acronis Advanced For Linux', you have to select

'DOWNLOAD' in the 'Linux components' tab.

#In this case, we show software of 64bit version is downloaded


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3.2 Unconnectable to the Internet in ECL

The customers who apply for Acronis license keys from ECL customer portal need to

prepare the below information.

- Notification mail

After complete applying for Acronis license keys, you will receive the mail which the

subject is [Enterprise Cloud Service Notification Backup License(Acronis)].

This mail contains the information of Acronis customer site and helps you when you

would like to download the software of Acronis.

- License keys

Need to confirm the license keys which you apply for. You can confirm them from

'Confirmation' page of Acronis application site. If you copy the license keys from

Confirmation page to Notepad, it is useful at the customer site.



Note

If you have the document of Issuance, you can also confirm your license keys from

'Confirmation' page of Acronis application site.




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① Login as your account to customer site from the computer you operated console

of ECL.

Customer site is written on the notification mail.

# If you have no account, you have to select 'Register now'

# You can register more than one account but you cannot use same license key.

# This is a screen after login.


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② After login, enter your license key in 'Enter serial number(s):'.And after input,

select 'MY PRODUCET & DOWNLOADS' on the left side of screen.

# You can get the information of registered license key in text format from 'GET ALL

SERIALS' button.


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③ Download the product.

# When you want to download 'Acronis Advanced For Windows', you have to select

'DOWNLOAD' in the 'Latest Build' tab.

# When you want to download 'Acronis Advanced For Linux', you have to select

'DOWNLOAD' in the 'Linux components' tab.

#In this case, we show software of 64bit version is downloaded.


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We explain about the method of copy at your VM with console of Enterprise Cloud.

You can select the method to copy as below

・CD/DVD ・USB device ・ISO file

The following are procedure to copy

④ Boot the console of VM which you want to install Acronis.

This picture is the icon for mount.


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⑤ After click, confirmation screen is displayed. Then, select 'Allow'.

⑥ Select the media which you want to mount.

# If you want to mount ISO file , you have to select 'Submit' button after you enter

the full path of ISO file in the textbox .

# If you want to mount the CD, DVD or USB device, you have to select 'Submit'

button after you select drive letter in the list.


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# If you process correctly, screen is displayed as below.

⑦ You can confirm mounted device or ISO file on your My computer.


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⑧ Copy the file needed to install to local disk in server.

# Above is for Windows, below is for Linux.


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4 Installation

Needed components are difference between Local style and Centralized

management style.

The following flow is procedure in each pattern.

※ Management server and Storage node have to be installed needed

components in a Windows server.

※ When you install component, you have to operate with administrative

permission.

※ If you want to know about recommendation spec of each server, you

have to refer to the manual and spec sheet created by Acronis.


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4.1 Management server

#If you selected Local style of pattern of Acronis backup configuration, you have to

go to '4.3 Agent for Windows' or '4.4 Agent for Linux'.

If you select Centralized Management style of pattern of Acronis backup

configuration, you need management server.

Management server has to be installed needed components in a Windows server.

You can install Management Server as follows.

① Boot installer of Acronis in a Windows server for management server. Then,

select 'Install Acronis Backup' as below picture.


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② Agree with 'SOFTWARE LICENSE AGREEMENT' of Acronis .If you agree with it,

check in the checkbox and click ‘Next’ button.


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③ Check in the checkbox of 'I want to manually select the Acronis components and

customize the installation process' at the bottom of this screen and click ‘Next’

button.


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④ Select below components and click ‘Next’ button.

・Management Console

・Management Server

・Components for Remote Installation

・License Server


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⑤ Click ‘Next’ button. (Not to need the license key)

⑥ Confirm where to install the selected components and click ‘Next’ button.


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⑦ Click ‘Next’ button.

⑧ Click ‘Next’ button.


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⑨ Click ‘Next’ button.

⑩ Check in the checkbox of 'No, I do not want to participate in the CEP' and click

‘Next’ button.


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⑪ Click 'Install' button.

⑫ This is the end when below screen is displayed. Finally, click 'Finish' button.


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4.2 Storage node

#If you selected Local style of pattern of Acronis backup configuration, you have to

go to '4.3 Agent for Windows' or '4.4 Agent for Linux'.

If you select Centralized Management style of pattern of Acronis backup

configuration, you need Storage node.

Storage node has to be installed needed components in a Windows server.

You can install Storage node as follows.

① Boot installer of Acronis in a Windows server for Storage node. Then, select

'Install Acronis Backup' as below picture.


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button.


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・Storage Node


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⑤ Confirm where to install the selected components and click ‘Next’ button.

⑥ Click ‘Next’ button.


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⑦ Check in radio button of 'Register now' and enter the information of

Management server in the textbox such as IP/name, Username and Password.

After this, click 'Next' button.

# You have to install Management server before you install Storage node.

Otherwise, Storage node cannot be registered because of unconnectable.


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⑧ Click 'Install' button.

⑨ This is the end when below screen is displayed. Finally, click 'Finish' button.


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4.3 Agent for Windows

You can install Agent for Windows as follows.

① Boot installer of Acronis in a Windows server for Agent for Windows. Then,

select 'Install Acronis Backup' as below picture.




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button.


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・Agent Core

・Agent for Windows

・Management Console

・Bootable Media Builder


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⑤ Enter your license key(s) in the text box of 'Enter license keys or subscriptions:'

and click ‘Next’ button.

# Enter your license key including ‘－(a hyphen)’.

# Below screen is displayed when your license key(s) have been added.


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⑥ Confirm that 'License for backup of disks/files' is Universal License and click

‘Next’ button.


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⑦ When you select Local style of pattern of Acronis backup configuration, you

have to check in the radio button of 'I will register the component(s) later’. After

this, click 'Next' button.

When you select Centralized management style of pattern of Acronis backup

configuration, you have to check in the radio button of 'Register now'.

Then, enter the information of Management server in the textbox such as

IP/name, Username and Password. After this, click 'Next' button.

# You have to install Management server before you install Agent for Windows.

Otherwise, Agent server cannot be registered because of unconnectable.


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⑧ Check in the checkbox of 'No, I do not want to participate in the CEP' and click

‘Next’ button.

⑨ Click 'Install' button.


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⑩ This is the end when below screen is displayed. Finally, click 'Finish' button.


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4.4 Agent for Linux

You can install Agent for Linux as follows.

# This procedure is GUI environment.

# You have to be able to ssh as root user if you select Centralized Management

style of pattern of Acronis backup configuration.

You have to unpack 'AcronisBackupAdvancedLinux64_vv.v_en-US.tar' then you can

see three files as follows.

#This procedure is only 64bit of installer.

・AcronisBackupAdvancedAgentL64_vv.v_xxxxx_en-US.x86_64

・AcronisBackupAdvancedMConsoleL64_vv.v_xxxxx_en-US.x86_64

・AcronisBackupAdvancedMediaBuilderL64_vv.v_xxxxx_en-US.x86_64

# 「vv.v」is regarding version、「xxxxx」is regarding build number


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① Run the package of

'AcronisBackupAdvancedAgentL64_vv.v_xxxxx_en-US.x86_64' as follows.

# ./ AcronisBackupAdvancedAgentL64_vv.v_xxxxx_en-US.x86_64

② Below screen is displayed and click 'Next' button.

③ Agree with 'SOFTWARE LICENSE AGREEMENT' of Acronis .If you agree with it,

check in the checkbox and click ‘Accept’ button.


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④ Check in radio button of 'Enter the license key' and click 'Next' button.

⑤ Enter your license key and click 'Next' button.

# Enter your license key except ‘－(a hyphen)’.


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⑥ When you select Local style of pattern of Acronis backup configuration, you

have to check in the radio button of 'I will register the component(s) later’. After

this, click 'Next' button.

When you select Centralized management style of pattern of Acronis backup

configuration, you have to check in the radio button of 'Register now'.Then,

enter the information of Management server in the textbox such as IP/name,

Username and Password. After this, click 'Next' button.

# You have to install Management server before you install Agent for Linux.

Otherwise, Agent server cannot be registered because of unconnectable.


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⑦ This is the end when below screen is displayed. Finally, click 'Finish' button.

⑧ Install Management console and Bootable Media after Agent for Linux.

Procedure of install is same method when you installed Agent for Linux.

However, package is different file.

You can install using below package.

【Management Console】

# ./ AcronisBackupAdvancedMConsoleL64_vv.v_xxxxx_en-US.x86_64

【Bootable Media】

# ./ AcronisBackupAdvancedMediaBuilderL64_vv.v_xxxxx_en-US.x86_64


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4.5 Creation of Bootable media

You need Bootable Media when you have to restore because of problem of server

for backup.

You have two ways.

You create a Bootable Media / You download from Acronis web-site.

We recommend that you create a Bootable Media when you are preparing backup.

If you have a Bootable Media, you can restore any server with it. However, when you

create a Bootable Media in a server which you want to restore, you can restore easily

because server information is registered.

We strongly recommend you take a note of vNIC information such as NIC

number, IP address, MAC address and more in advance.


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4.5.1 Create Bootable media at server

If you are connectable to the Internet, you can create a Bootable Media in

respective servers for backup.

Both Windows and Linux are same procedure to create a Bootable Media.

After created, you have to copy the Bootable Media to computer for ECL console.

We hope that you will keep the Bootable Media carefully.

You need to use the Bootable Media when you restore

① You need to install component of Agent for Windows before you create a

Bootable Media. You boot management console of Acronis and select 'Create

bootable media' in ‘Tools’ tab.


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② Below screen is displayed and Click ‘Next’ button.

③ Select 'Default (Linux-based media)' in 'Bootable media type' Then, select

suitable either Windows server or Linux server. After that, click 'Next' button.

#Bootable media type is not relative to server type. Representation is only relative

to server type.


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④ Click ‘Next’ button.

⑤ Select component of 32bit or 64bit and click 'Next' button.

# You have to select your server OS type. It is possible to select both types.


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⑥ Click ‘Next’ button.

# You can change Network setting after CD boot. Refer to documents of Acronis if

you want to know in detail.

⑦ Below screens are displayed and click 'Yes' button.

⑧ Click ‘Next’ button.


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⑨ Select ‘ISO image’ and click ‘Next’ button.

⑩ Select saving destination of ISO file and click 'Next' button.


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⑪ Confirm contents and click ‘proceed’ button.

# If you create a Bootable Media at the server for restore, you do not need network

setting when you restore because Bootable Media retains IP address of the server.

⑫ You have to copy the Bootable Media to computer for ECL console.

We hope that you will keep the Bootable Media carefully. You need to use the

Bootable Media when you restore.


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4.5.2 Download Bootable media from Acronis web-site

If you are unconnectable to the Internet, you can download a Bootable Media

from Acronis web-site (My account site).

We hope that you will keep the Bootable Media carefully. You need to use the

Bootable Media when you restore.

① Login Acronis web-site (My account site) from computer for ECL console. Click

'Download' button where download screen of install media in 'Bootable Media'

tab is.


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5 Backup (in the case of Custom)

We divided backup procedures into two parts. You can select either Local style or

Centralized management style.

We explain about Custom of backup scheme as example.

This scheme is most frequently used.


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5.1 Local

If you selected Local style of pattern of Acronis backup configuration, server for

backup stores the data by itself.

You can backup as Local style of pattern of Acronis backup configuration as follows.

Both Windows server and Linux server are same procedure.

① Boot Management Console of Acronis in server for backup.

② Select 'Manage this computer' in Management Console screen.


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③ Select 'Backup plans and tasks' on the left navigation tree. After this, select

'Backup plans' in 'New' tab.

④ Select Items to backup. Default server is itself.


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# When you open the list of 'Data to back up', you can select Item of backup

either Disks/volumes or Files.

⑤ Select 'Location...’ to designate backup destination.


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# In this case, we designate Network folder.

# If you select Disks/volumes as Item of backup, you had better not designate

system disk. You can backup but you cannot restore.

⑥ Select 'Backup scheme. In this document, we selected Custom of backup

scheme because it is most frequently used.

# You can select other scheme such as simple or GFS (Grandfather-Father-Son) and

more. If you want to use them, refer to the documents of Acronis.

# GFS (Grandfather-Father-Son) is not GFS of ECL.


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⑦ When you selecte Custom of backup scheme, Link of schedule setting is

displayed. You can set three type of Backup such as Full backup, Incremental

backup and Differential backup.

⑧ We show screen of type of backup as example.

After set, click 'OK' button.

#Daily


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#Weekly

#Monthly

# You can select any schedule in any type of backup. Refer to the documents of

Acronis if you want to know in detail.


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⑨ After schedule setting, click ‘OK’ button.

⑩ Confirm that your backup plan is created.


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⑪ The backup is executed at designated date. You can see detail information after

click 'Details' button.

# When backup finished, pop-up screen is displayed and close.


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5.2 Centralized management

If you selected Centralized Management style of pattern of Acronis backup

configuration, you have to login management server when you backup.

You can backup as Centralized Management style of pattern of Acronis backup

configuration as follows.

① Boot Management Console of Acronis in server for backup.

② Select 'Connect to a management server' in Management Console screen.


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5.2.1 Creation of centralized managed vaults

You can efficiently manage backup destination such as network folder or external

storage if you create Centralized Management Vaults.

When you use Centralized Management Vaults, you need Storage Node.

① Select 'Vault' and 'Centralized' on the left navigation tree. After this, select

'Create'.


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② Enter Vault's name, select any Type and designate vault's destination.

#Storage node is reflected automatically when you select 'Managed' of Type.

# Above screen is Path selection screen. In here, we selected Network folders. You

can select any folders except system folder.


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③ Click 'OK' button after confirmation.


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5.2.2 Backup flow

① Select 'Backup plans and tasks' on the left navigation tree. After this, Select


② Select ‘Items to back up’.

# If you have only one server, you can backup same as Local style.


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# When you open the list of 'Data to back up', you can select Item of backup either

Disks/volumes or Files.


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# You can select multiple servers for backup. You can make group for each server.

Refer to the documents of Acronis when you want to know in detail.


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③ Select 'Location...’ to designate backup destination.


85

④ Check in radio button of 'Store all machines' archives in a single location' and

select created Centralized Management Vaults. After this, click 'OK' button.

# It is possible to designate backup destination except for Centralized Management

Vaults.

# You cannot select 'Cloud storage'.


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⑤ Select 'Backup scheme. In this document, we selected Custom of backup

scheme because it is most frequently used.

# You can select other scheme such as simple or GFS (Grandfather-Father-Son) and

more. If you want to use them, refer to the documents of Acronis.

# GFS (Grandfather-Father-Son) is not GFS of ECL.

⑥ When you select Custom of backup scheme, Link of schedule setting is displayed.

You can set three type of Backup such as Full backup, Incremental backup and

Differential backup.


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⑦ We show screen of type of backup as example. After set, click 'OK' button.

# Daily

# Weekly

0


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# Monthly

# You can select any schedule in any type of backup. Refer to the documents of

Acronis if you want to know in detail.

⑧ After schedule setting, click ‘OK’ button.


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⑨ Confirm that your backup plan is created.

⑩ The backup is executed at designated date. You can see detail information after

click 'Details' button.


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# When backup finished, pop-up screen is displayed and close.


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⑪ Select your Centralized Management Vaults and confirm there is some archives

you backuped in there.

# This screen have archives of two servers.

# Detail of archives (Full and Differential)


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6 Restore

We explain about procedure of restore.

6.1 Restore using Bootable media

We explain about 'Restore using Bootable media'.


*Caution*

Before you restore, you need to confirm whether you match below contents or not.

If you have changed IP address of a server after you backuped, you need to return

IP address back to original IP address when you executed backup from customer

portal.

① Connect a server for restore using ECL console.


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② Click the icon of CD mount at the upper left.

③ Select 'Allow' button when below screen is displayed.

④ Below screen is displayed and select 'Path:' in the list. After this, enter the full

path of Bootable media (ISO file) which you may have kept and click 'Submit'

button. About Bootable media, you can refer to '4.5 Creation of Bootable media'.


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⑤ Click 'Close' button when below screen is displayed.

⑥ Restart the OS from ECL console. While rebooting, below screen is displayed. At

the moment you can see, you have to push 'Esc' key as soon as possible.

⑦ Select 'CD-ROM Drive' and push Enter key after Boot Menu screen is displayed.


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⑧ After boot, select either 'Acronis Backup (32-bit)' or 'Acronis Backup (64-bit with

UEFI support).

# We selected 'Acronis Backup (64-bit with UEFI support) as example.

⑨ Please wait for a while until Bootable media boot.

# About 10-20 minutes.


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⑩ Select 'Manage this machine locally'.

# If you need to set up network, select 'Configure network'. Refer to the documents

of Acronis when you configure.

# We strongly recommend you take a note of vNIC information such as NIC number,

IP address, MAC address and more in advance.

⑪ Select 'Change volume representation' in 'Tools' tab


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⑫ Confirm your selected representation. If you need to change, you select correct

server OS and click 'OK' button.

⑬ Select ‘Recover’.


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⑭ Select 'Select data...'.

⑮ Select 'Browse...'.


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⑯ Designate your backup destination and click ‘OK’ button.

If you selected Centralized management style of pattern of Acronis backup

configuration, select 'Storage nodes' and enter your IP address of 'Storage node' at

the bottom of textbox.


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Then, select '→'. After that, you have to enter the information of 'Storage node' such

as Username and Password and click 'OK' button.

# Select Centralized Management Vaults which you want to restore from your

Storage nodes and click 'OK' button.


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⑰ Select a backup archive which you want to restore from 'All archives' and click

'OK' button.


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⑱ Confirm that environment mapping is performed automatically and click 'OK'

button. Then, restore is started.

# Screen of restore is displayed.


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⑲ Select 'Close' button after restore is done.

⑳ Back to screen of 'Acronis Bootable Agent' and click 'Reboot' button. Finally, you

have to confirm your environment of server whether the server recovered or not

correctly.


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# You can check and save the log of restore. Refer to the documents of Acronis when

you want to know in detail.


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6.2 Restore using management server

We explain about 'Restore using management server'.


However, this method has a limitation of use.

You can restore only that Management server can connect a server which you want

to restore.

① Login your management server and boot the Management console. Select a

backup archive which you want to restore from Centralized Management Vaults

and click 'Recover' at the middle of button.

# Be reflected 'What to recover'.


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# Environment mapping is performed automatically.

② Confirm the contents and click 'OK' button. Then, restore is started.

③ Below screen is displayed and click 'Show details' button.


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④ Select 'Reboot'. Then, a server for restore is started restore after reboot.

# You cannot check the process of restore from management server.

⑤ After restore, a server for restore reboot automatically.

Finally, you have to confirm your environment of server whether the server

recovered or not correctly.

# When you connect a server for restore using ECL console, you can see the process

of restore same as CD boot.


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7 Other Functions

7.1 Remote Installation

Remote Installation is the function that you can install some components such as

'Agent for Windows' and 'Agent for Linux' from management server to multiple

servers.

Remote Installation is executed from management console of management server.

There are some preconditions to remote-install as follows.

You have already installed management server and configuration is

Centralized management style.

OS of server for backup is running and it can connect to management

server.

If OS of server for backup is Linux server, management server can connect

to it via ssh as root user.

# It is possible to remote-install components of Windows and Linux for each server

at the same time.


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Explain about simple procedure of remote installation.

Below example is remote installation of three servers at the same time as

explanation.


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If server for installation is Linux server, you need to put Installation media of Linux in

below folder of management server.

# Installation media of Linux is unpacked tar file which is

‘AcronisBackupAdvancedLinux64_vv.v_en-US.tar'.

You can see '4.4 Agent for Linux' in this document.

Below files are after unpacked tar file.

・AcronisBackupAdvancedAgentL64_vv.v_xxxxx_en-US.x86_64

・AcronisBackupAdvancedMConsoleL64_vv.v_xxxxx_en-US.x86_64

・AcronisBackupAdvancedMediaBuilderL64_vv.v_xxxxx_en-US.x86_64

# ’vv.v’ … version , ‘xxxxx’ … Build number

# If you do not have these files, refer to '3. Download' in this document.

You need to put Installation media of Linux in below folder of management server.

%CommonProgramFiles%\Acronis\RemoteInstaller\<Build number of product>

# If you remote-install Windows server only, you do not need this work.


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① Boot Management Console of Acronis in server for centralized management

server.

② Management console is displayed and select 'Connect to a management server'.


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③ You need to register license key to license server before remote installation.

Select 'Licenses' at the left Navigation tree and select 'Add licenses...'.

④ Enter your license key in textbox. You can see your license key in Issuance. After

completed, select 'OK' button.

# In multiple license keys, a license key need to be written in every other line.

i.e.) When you add two license keys, you need to write two lines.


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⑤ Confirm that you can see additional license keys.

⑥ Select 'Actions'-'Add multiple machines'


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⑦ Designate a server for installation. This time, it makes a serve add by 'By

IP/name...' as example

⑧ Enter needed information such as 'Name/IP', 'User name' and 'Password'.

Select 'Test connection' button to confirm the connection.

0


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⑨ Confirm that you can see 'Test connection has succeeded' and select 'OK'

button.

⑩ You have to repeat from #7 to #9 to all servers which you would like to add.

After addition of servers, select 'Next>' button.

# You can also designate Windows and Linux at the same time.

.


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⑪ Select the components which you need. Necessary components are same as

'4.3 Agent for Windows' and '4.4 Agent for Linux' in this document. After check

in, select 'Next' button.

# Components for Windows


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# Components for Linux

# In the case of including Linux, you see above message but you need nothing.

Select 'Next>' button.


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⑫ Check in radio button of 'Use licenses from the following license server:' and

select 'Next>' button.

⑬ Select 'Next>' button.

# In the case of Windows Server


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# In the case of Linux Server

⑭ Select 'Next>' button.


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⑮ Check in radio button of 'No, I do not want to participate in the CEP' and select

'Next>' button.

⑯ Confirm your contents and select 'Proceed>' button. Remote installation is

started.


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⑰ When completed screen is displayed, select 'Close' button.

⑱ You can confirm that management server recognize your installed server from

'All machines with agents' of navigation tree.


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# Refer to Installation guide of Acronis if you would like to know more detail.


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8 Reference information

8.1 A list of references

【Enterprise Cloud】

・bhec_guide.pdf

・ECL_service_functional_description.pdf

【Acronis】

・AcronisBackupAdvanced_vv.v_userguide_en-US.pdf

・AcronisBackupLS_vv.v_installguide_en-US.pdf

# These documents are current information as of September 1st, 2015.

We do not guarantee accuracy of the information.


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9 Operation Part (Chapter.9-15)

9.1 Purpose of this part NTT Communications ("NTTC") provide a license which is 'Backup License / Acronis

("Acronis")' as backup software. This Acronis is for customer has already used Enterprise

Cloud ("ECL").

This part helps you understand efficiently how to use Acronis. We explain about procedure

of notification function such as mail and SNMP.

You should refer to the suitable documents when you want to know contents is not on this

prat. About Acronis, should refer to the manual of Acronis. About ECL, you should refer to the

manual of ECL.

We recommend you have to use the latest document.

There are the people to whom it applies as follows.

*The person who has experienced that he

- operates the ECL customer portal.

- operates or builds the monitoring tools or systems.

- operates the software of Acronis.

9.2 Disclaimer This part has been compiled in good faith by NTTC. However, no representation is made as

to the completeness or accuracy of the information it contains.

In particular, you should be aware that this information may be incomplete, may contain

errors or may have become out-of-date. Besides, this part is not over the warranty of Acronis.

NTTC reserves the right to add, modify or delete any information on this part at any time.

All information provided on this part, including references to products or services, are

provided “as-is” without any warranty or implied term of any kind.


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9.3 Workflow of Acronis

We describe the workflow of Acronis from introduction to operation as follows.

Please refer to the suitable documents regarding each work process.

1. Enterprise_Cloud_Users_Guide(BackupLicense／Acronis) Chapter1-8

This is for introduction of Acronis.

You can understand how to configure, backup, restoration and etc. .

2. Monitoring tools

We recommend that you had better introduce the monitoring tools in according

to your system and monitor the any resources for each server because of

preventing backup fault.

If you have the monitoring tools, refer to the documents for the monitoring tools

itself.

3. ECL customer portal(Ping monitoring)

We recommend that you had better introduce the Ping monitoring because of

detecting the server down and network disconnection. You can configure the

Ping monitoring from ECL customer portal. About setting refer to 'Enterprise

Cloud Customer Portal Manual’. However, if you have already monitored the

Ping monitoring using monitoring tools, you do not need it.

4. Enterprise_Cloud_Users_Guide(BackupLicense／Acronis) Chapter9-15

Acronis has the function which notify whether a backup is success or failure. This

part describes how to use the notification.


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9.4 Notification area

Acronis can notify regarding the information of backup result with SMTP or SNMP.

Notification area and outline of setting are as follows.

Notification area of SMTP (mail)/SNMP

Name Notification area Outline of setting

Backup option Acronis notify regarding the

information of backup result at

each backup plan.

Configure each backup plan at

management console.


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9.5 Image of notification structure

Image of notification structure is as follows.

9.5.1 In the case of Centralized management style

If you have many servers for backup, we recommend Centralized management style

which enables to manage the servers for backup by management server

When you configure 'E-mail Notifications' or 'SNMP Notifications' at the backup plan

of the management server, the management server delivers its backup plan to each

server for backup.

And, you can receive the information of backup result.

The servers for notification need to be able to connect to the SMTP (mail) or SNMP

server which is configured as a notification server.

SMTP (mail) or SNMP server has to be prepared by customer.


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① Case of the management server does not work normally

If the management server does not work normally, you cannot create or edit a

backup plan.

# A backup plan which has been already delivered to the servers for backup has no

influence. Then, the servers execute the backup in accordance with a backup plan

which received before.

# It is possible to edit the backup plan directly at each server for backup.

It is possible to reuse the backup plan at the other server by export function of

software.

If the issue occurs at the management server, you can use same backup plan by

exported backup plan.

# Refer to Users guide of Acronis (14.1.3 Export and import of backup plans), if you

would like to know more details.

We recommend that you had better introduce the monitoring tools for the

management server. If you have the monitoring tools, you can notice the problem of

management server as soon as possible.

You can use Ping monitoring from ECL customer portal.


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② Case of the storage node does not work normally

If the storage node does not work normally, the servers which designate the storage

node as a backup destination fail the backup.

# The servers for backup will notify of the result when the servers fail the backup.

When you designate local disk of storage node as a backup destination, you need to

consider that if the server of storage node is broken, your backup data is lost.

You can use the replication function when you create the backup plan.

If you care about above situation, you need to use this function.

# Refer to Users guide of Acronis (4.5 Replication and retention of backups), if you


We recommend that you had better introduce the monitoring tools for the storage

node.

If you have the monitoring tools, you can notice the problem of storage node as soon

as possible.



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③ Case of the server for backup does not work normally

The servers for backup notify of backup result after finishing the backup using

Acronis notification function.

However, if the server for backup does not work normally such as operating system

issue, the server for backup does not execute the backup plan and Acronis

notification function also does not work.

When the server for backup does not work normally and you need to recover it, you

can execute the restoration.

If you would like to know how to restore, refer to sixth chapter on this document.

We recommend that you had better introduce the monitoring tools for the server for

backup in addition to Acronis notification function.

If you have the monitoring tools, you can notice the problem of the server for backup

as soon as possible.



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9.5.2 In the case of Local style

We recommend Local style which you can manage each server for backup if you

have a few servers for backup.

When you configure 'E-mail Notifications' or 'SNMP Notifications' at the backup plan

of each server, you can receive the information of backup result.

# We assume that backup destination server is the disk of other VM.

The servers for notification need to be able to connect to the SMTP (mail) or SNMP

server which is configured as a notification server.

SMTP (mail) or SNMP server has to be prepared by customer.


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① Case of the backup destination server does not work normally

If the backup destination server does not work normally, the servers which

designate the storage node as a backup destination fail the backup.

# The servers for backup will notify of the result when the servers fail the backup.

When you designate local disk of backup destination server as a backup destination,

you need to consider that if the backup destination server is broken, your backup

data is lost.

If you care about above situation, you need to use this function.

# Refer to Users guide of Acronis (4.5 Replication and retention of backups), if you


We recommend that you had better introduce the monitoring tools for the backup

destination server.

If you have the monitoring tools, you can notice the problem of the backup

destination server as soon as possible.



133

② Case of the server for backup does not work normally

The servers for backup notify of backup result after finishing the backup using

Acronis notification function.

However, if the server for backup does not work normally such as operating system

issue, the server for backup does not execute the backup plan and Acronis

notification function also does not work.

When the server for backup does not work normally and you need to recover it, you

can execute the restoration.

If you would like to know how to restore, refer to sixth chapter on this document.

We recommend that you had better introduce the monitoring tools for the server for

backup in addition to Acronis notification function.

If you have the monitoring tools, you can notice the problem of the server for backup

as soon as possible.



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10 E-ｍail Notifications

We explain about how to use SMTP (mail) on Acronis.

10.1 Backup option

You can configure in order to notify regarding the alert which occurs in the backup

plan under execution. You need to select the setting server by your configuration

from below.

-If you configured Acronis with Centralized management style,

you need to configure at the management server.

-If you configured Acronis with Local style,

you need to configure at the server for backup.

We explain about the procedure after login each server.

① You need to boot the management console.

-In the case of Centralized management style, click 'Connect to a management

server'.

-In the case of Local style, click 'Manage this machine'.

[Centralized management style] [Local style]

# After this process, both style is same procedure.


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② Select 'Backup plans and tasks' on the left navigation tree. After this, select


#If you have already created the backup plan and you would like to set up SMTP

(mail),

you need to activate its backup plan and click 'Edit' button in the tab.

# If you would like to know regarding the detail, refer to the fifth Chapter on this

document.


136

③ Click 'Backup options...'.


137

④ Select 'E-mail notifications'.


138

⑤ Enter your information such as below number (1-4).

1: Check in the checkbox of 'Send e-mail notifications'.

# We recommend that all of checkbox are active.

2: Enter e-mail address which you want to send.

If you divide multiple addresses by '; (semicolon)', you can send to multiple

receiver.

3: Enter the information of SMTP (mail) server.

4: When you push the button of 'Send test e-mail message', you can send the test

e-mail.

1

2

3

4


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⑥ After completion, select 'OK' button.


140

⑦ Click 'Save' button to save the backup plan.


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10.2 Sample Mail

Below mails are actual notification mails. Refer to them as a sample.

① Success Full log of backup

From: <[email protected]> Date: 2015-10-05 13:20 GMT+09:00 Subject: [Acronis Backup]: Task 'Full backup ('once later' scheme)' has succeeded on machine 'jvx500xxxx'. To: [email protected] 1 Information 10/5/15 4:12:38 AM Command 'Running backup plan 'Backup_notification_test-success01'' is running. 2 Information 10/5/15 4:12:38 AM Found GRUB stage 2. 3 Information 10/5/15 4:12:38 AM Searching for stage 2 file 'stage2'. 4 Information 10/5/15 4:12:38 AM Detected GRUB stage 2 loader on disk '\local\hd_sign(00055837)'. Activated on volume '\local\hd_sign(00055837)\part_sn(382D69B1D34DE0740614B8872BFE958F)start(2048)'. 5 Information 10/5/15 4:12:38 AM Task 'Full backup ('once later' scheme)' was started. 6 Information 10/5/15 4:12:42 AM Command 'Backing up' is running. 7 Information 10/5/15 4:12:42 AM Found GRUB stage 2. 8 Information 10/5/15 4:12:42 AM Searching for stage 2 file 'stage2'. 9 Information 10/5/15 4:12:42 AM Detected GRUB stage 2 loader on disk '\local\hd_sign(00055837)'. Activated on volume '\local\hd_sign(00055837)\part_sn(382D69B1D34DE0740614B8872BFE958F)start(2048)'. 10 Information 10/5/15 4:12:42 AM Found GRUB stage 2. 11 Information 10/5/15 4:12:42 AM Searching for stage 2 file 'stage2'. 12 Information 10/5/15 4:12:42 AM Detected GRUB stage 2 loader on disk '\local\hd_sign(00055837)'. Activated on volume '\local\hd_sign(00055837)\part_sn(382D69B1D34DE0740614B8872BFE958F)start(2048)'. 13 Information 10/5/15 4:12:47 AM Found GRUB stage 2. 14 Information 10/5/15 4:12:47 AM Searching for stage 2 file 'stage2'. 15 Information 10/5/15 4:12:47 AM Detected GRUB stage 2 loader on disk '\local\hd_sign(00055837)'. Activated on volume '\local\hd_sign(00055837)\part_sn(382D69B1D34DE0740614B8872BFE958F)start(2048)'. 16 Information 10/5/15 4:12:47 AM Analyzing partition 'VolGroup00-LogVol01'... 17 Information 10/5/15 4:12:48 AM Create Full Backup From: sda, VolGroup00-LogVol02, VolGroup00-LogVol00, VolGroup00-LogVol01 To file: "bsp://jvx500XXXX" Compression: Normal Exclude: Files matching mask Match criterion: Ask for the first media: No 18 Information 10/5/15 4:12:48 AM Pending operation 155 started: 'Creating partition image (No label)'. 19 Information 10/5/15 4:12:52 AM Pending operation 155 started: 'Creating volume image (No label)'. 20 Information 10/5/15 4:12:52 AM Pending operation 155 started: 'Creating volume image (No label)'. 21 Information 10/5/15 4:14:51 AM Pending operation 155 started: 'Creating volume image (No label)'. 22 Information 10/5/15 4:20:47 AM Pending operation 152 started: 'Saving partition structure (Hard disk 1)'. 23 Information 10/5/15 4:20:48 AM Command 'Backing up' has completed successfully. Task 'Full backup ('once later' scheme)' has succeeded on machine 'jvx500xxxx'.

Computer name of the server for backup

The name of backup plan

mailto:[email protected]



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② Failure Full log of backup

From: <[email protected]> Date: 2015-10-05 13:20 GMT+09:00 Subject: [Acronis Backup]: Task 'Full backup ('once later' scheme)' has succeeded on machine 'jvx500xxxx'. To: [email protected] 1 Information 10/5/15 4:12:38 AM Command 'Running backup plan 'Backup_notification_test-success01'' is running. 2 Information 10/5/15 4:12:38 AM Found GRUB stage 2. 3 Information 10/5/15 4:12:38 AM Searching for stage 2 file 'stage2'. 4 Information 10/5/15 4:12:38 AM Detected GRUB stage 2 loader on disk '\local\hd_sign(00055837)'. Activated on volume '\local\hd_sign(00055837)\part_sn(382D69B1D34DE0740614B8872BFE958F)start(2048)'. 5 Information 10/5/15 4:12:38 AM Task 'Full backup ('once later' scheme)' was started. 6 Information 10/5/15 4:12:42 AM Command 'Backing up' is running. 7 Information 10/5/15 4:12:42 AM Found GRUB stage 2. 8 Information 10/5/15 4:12:42 AM Searching for stage 2 file 'stage2'. 9 Information 10/5/15 4:12:42 AM Detected GRUB stage 2 loader on disk '\local\hd_sign(00055837)'. Activated on volume '\local\hd_sign(00055837)\part_sn(382D69B1D34DE0740614B8872BFE958F)start(2048)'. 10 Information 10/5/15 4:12:42 AM Found GRUB stage 2. 11 Information 10/5/15 4:12:42 AM Searching for stage 2 file 'stage2'. 12 Information 10/5/15 4:12:42 AM Detected GRUB stage 2 loader on disk '\local\hd_sign(00055837)'. Activated on volume '\local\hd_sign(00055837)\part_sn(382D69B1D34DE0740614B8872BFE958F)start(2048)'. 13 Information 10/5/15 4:12:47 AM Found GRUB stage 2. 14 Information 10/5/15 4:12:47 AM Searching for stage 2 file 'stage2'. 15 Information 10/5/15 4:12:47 AM Detected GRUB stage 2 loader on disk '\local\hd_sign(00055837)'. Activated on volume '\local\hd_sign(00055837)\part_sn(382D69B1D34DE0740614B8872BFE958F)start(2048)'. 16 Information 10/5/15 4:12:47 AM Analyzing partition 'VolGroup00-LogVol01'... 17 Information 10/5/15 4:12:48 AM Create Full Backup From: sda, VolGroup00-LogVol02, VolGroup00-LogVol00, VolGroup00-LogVol01 To file: "bsp://jvx500XXXX" Compression: Normal Exclude: Files matching mask Match criterion: Ask for the first media: No 18 Information 10/5/15 4:12:48 AM Pending operation 155 started: 'Creating partition image (No label)'. 19 Information 10/5/15 4:12:52 AM Pending operation 155 started: 'Creating volume image (No label)'. 20 Information 10/5/15 4:12:52 AM Pending operation 155 started: 'Creating volume image (No label)'. 21 Information 10/5/15 4:14:51 AM Pending operation 155 started: 'Creating volume image (No label)'. 22 Information 10/5/15 4:20:47 AM Pending operation 152 started: 'Saving partition structure (Hard disk 1)'. 23 Information 10/5/15 4:20:48 AM Command 'Backing up' has completed successfully. Task 'Full backup ('once later' scheme)' has succeeded on machine 'jvx500xxxx'.

Computer name of the server for backup

The name of backup plan




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11 SNMP Notifications

We explain about how to use SNMP on Acronis.

11.1 Backup option

You can receive the notification which occur the event during executing backup

you created the backup plan in a management server by SNMP. You need to select

the setting server by your configuration from below.

-If you configured Acronis with Centralized management style,

you need to configure at the management server.

-If you configured Acronis with Local style,

you need to configure at the server for backup.

We explain about the procedure after login each server.

① You need to boot the management console.

-In the case of Centralized management style, click 'Connect to a management

server'.

-In the case of Local style, click 'Manage this machine'.

[Centralized management style] [Local style]

# After this process, both style is same procedure.


144

② Select 'Backup plans and tasks' on the left navigation tree. After this, select


If you have already created the backup plan and you would like to set up SNMP,

you need to activate its backup plan and click 'Edit' button in the tab.

# If you would like to know regarding the detail, refer to the fifth Chapter on this

document.


145

③ Select 'Backup options...'.


146

④ Select 'SNMP notifications'.


147

⑤ Enter your information such as below number (1-4)

1: Check in the radio button of 'Send SNMP notifications individually for backup

operation events'.

2: Select the type of events to send from the list

(Type: All events, Errors and warnings, Errors only).

# We recommend that you select 'All events'.

3: Enter the information of SNMP server.

4: When you push the button of 'Send test message', you can send test message to

your entered SNMP server.

1

2

3

4


148

⑥ After completion, select 'OK' button.


149

⑦ Click 'Save' button to save the backup plan.


150

11.2 Sample SNMP

Below notifications are actual notifications of SNMP events. Refer to them as

sample.

SNMP notifications are sent at each server.

# This sample is configured same as '10.2 Sample Mail' on this document.

① Success notification.

# Select the servers for backup at screen or notification function of monitoring tools.

② Fail notification. (Storage node is down during backup)

# Select the servers for backup at screen or notification function of monitoring tools.

sysUpTimeInstance = Timeticks: (0) 0:00:00.00 TRAPType = OID: acroEvent.0 acroEventType.0 = STRING: "Information" acroEventText.0 = STRING: "I0090000C:Task 'Full backup ('once later' scheme)' completed successfully."

sysUpTimeInstance = Timeticks: (0) 0:00:00.00 TRAPType = OID: acroEvent.0 acroEventType.0 = STRING: "Error" acroEventText.0 = STRING: "E0090000E:Task 'Full backup ('once later' scheme)' execution failed: Backup has failed. Additional info: -------------------- Error code: 3 Module: 329 LineInfo: 1cd98aae889424f9 Fields: $module : disk_bundle_vs_43956 Message: Backup has failed. -------------------- Error code: 1060 Module: 1 LineInfo: b43e776571144dee Fields: $module : disk_bundle_vs_43956 Message: Failed to commit operations. -------------------- Error code: 4 Module: 7 LineInfo: 9d2de1f088cbc55a Fields: $module : disk_bundle_vs_43956 Message: Write error. -------------------- Error code: 2 Module: 3 LineInfo: 4d5187f54acfda1b Fields: $module : disk_bundle_vs_43956 Message: Cannot establish connection. Check the specified machine address. --------------------" sysUpTimeInstance = Timeticks: (0) 0:00:00.00 TRAPType = OID: acroEvent.0 acroEventType.0 = STRING: "Error" acroEventText.0 = STRING: "E0090000E:Task 'Full backup ('once later' scheme)' execution failed: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location. Additional info: -------------------- Error code: 22 Module: 309 LineInfo: 5ee2c4bb8ba048e0 Fields: IsReturnCode : 1, $module : mms_vs_43956 Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location. -------------------- Error code: 3 Module: 329 LineInfo: 1cd98aae889424f9 Fields: $module : disk_bundle_vs_43956 Message: Backup has failed. -------------------- Error code: 1060 Module: 1 LineInfo: b43e776571144dee Fields: $module : disk_bundle_vs_43956 Message: Failed to commit operations. -------------------- Error code: 4 Module: 7 LineInfo: 9d2de1f088cbc55a Fields: $module : disk_bundle_vs_43956 Message: Write error. -------------------- Error code: 2 Module: 3 LineInfo: 4d5187f54acfda1b Fields: $module : disk_bundle_vs_43956 Message: Cannot establish connection. Check the specified machine address. --------------------"


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11.3 About MIB File

You can get the MIB file for SNMP server from Acronis Inc.

Please download the MIB file from below URL and use it.

URL: https://kb.acronis.com/content/11851

Refer to user guide of Acronis if you would like to know more information regarding

SNMP notification.


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12 Troubleshooting

When you receive the alert of SMTP (mail) or SNMP which you configure it on Acronis

or you feel something does not work normally, you may solve your problem at this

chapter.

The examples at below table occur frequently.


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12.1 Checkpoint & Measure

If you feel something does not work normally, check the contents at the below

table up. When you find the similar thing, please try to handle it.

① This table is representative example

Issues Checkpoint & Measure

'Disk is full' is displayed. Disk capacity of backup destination may not be

enough.

Confirm it and if disk capacity is not enough, you

need to secure enough space.

'The network path was not

found' us displayed.

You need to operate such as

retry or cancellation.

The network may be broken.

Check ping connection and Firewall between the

server for backup and backup destination.

When you could improve the network, please retry

the backup.

'Task is canceled' is displayed. The service of Acronis may be stopped.

Check the service of Acronis at each server for

backup and if it stops, you need to restart.

・In the case of Operating system of Windows

・Acronis Managed Machine Service

・Acronis Remote Agent Service

・Acronis Scheduler2 Service

・In the case of Operating system of Linux

・/usr/lib/Acronis/Agent/acronisagent

・/usr/lib/Acronis/BackupAndRecovery/mms

・/usr/lib/Acronis/ARSM/arsm


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② How to check the service of operating system.

When the service of your server stops, you can start its service as follows.

e.g.）

-Case of Windows server

Select ‘Control Panel\System and Security\Administrative Tools\Services’

# If the service is stopping, 'Start the service' is displayed.

-Case of Linux

Select Panel of ’System’

→ ‘Administration’

→ ‘Services


155

Then you can see below screen

# If the service is stopping, Click 'Start’ button.


156

12.2 How to get the information of trouble

When you could not solve your problem even if you tried to do that, you need to

inquire it of Customer Service & Support which is handled by Acronis Inc.

We explain about how to tell your needed information to them.

① Get the screen capture of error when the software is displayed the error screen.

# This screen capture is necessary to solve your problem by Acronis Inc.

You need to retain it for sure.


157

Collect the system information of Acronis.

Boot the management console at the server which the incident has been

occurred.

Select 'Collect system information from ‘jvx500xxxx’' from Help tab.

② SysinfoOutput.zip which is system information file is created.

You can store at any folder.

# This file is necessary to solve your problem by Acronis Inc.

You need to retain it for sure.


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12.3 Inquiry method to Acronis


159


160

You can see this Web form after you selected 'E-MAIL NOW' at 1 page before.

Fig.1: From 'First Name' to 'Country' is already entered from my account

information.

Registered Serial Number at my account is displayed.

Fig.2: If you have some License keys, you need to select 'Serial Number:' from the

list for a target license key of inquiry.

Fig.3: Select 'Operating system / environment where the issue occurs:' and

'Severity:' from the list.

Fig.4: Select 'Specify your issue:' from the list.

Fig.1

Fig.2

Fig.3

Fig.4

Fig.5

Fig.6

Fig.7

Fig.8


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Fig.5: Enter 'Please enter the title of your request: ' and 'Please type a detailed

description of your observation:’

# Provide as far as you know the detailed description of the environment such

as below.

1. OS (name, service pack, architecture, kernel (for Linux OS))

2. Virtualization platform name, version and build (if applicable)

3. Network infrastructure (domain/workstation, network architecture)

4. Users participating in the test case, their membership and permissions

5. Software which might affect the behavior of Acronis

6. Hardware details such as PCI IDs of hardware parts, exact models of

removable devices and so on.

7. Date and time of failure; is this a first time

8. Actions preceding the failure (e.g. first installation, upgrade, new back

plan; any other hardware, software or configuration changes)

9. If you have the attach file, you need to write the type of file

such as notification mail, screen, system file, log and so on.

Fig.6: Enter your Error Code if you have.

Fig.7: If you have any screen captures or logs, you can attach to resolve the issue

faster at ‘Attachment:’

# The information which we described at

'12.2 How to get the information of trouble' needs to be attached in this topic.

Fig.8: Finally, pushes 'SUBMIT SUPPORT TICKET' and sends E-mail to Acronis.


162


163

13 [Reference]Other notification

There are other notifications in addition to backup result. You can configure the

notification according to your system configuration or operation policy.

If you would like to know more detail information, refer to the user guide of Acronis

Inc.

13.1 Notification area

Notification area and outline of setting are as follows.

Notification area of SMTP (mail)/SNMP

Name Notification area Outline of setting

Management

server option

Notify the event which occurs at

the management server or

storage node.

Configure at management

console in the management

server.

Computer

option

Notify the event which occurs at

the management server.

Configure at management

console in the server for backup.

Configuration image is as follows.


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14 [Reference]Other Notification setting(Mail)




Inc.

14.1 Management server option

You can receive the e-mail about the alert which occurs in a management server.

Explain about the procedure after login.

① Boot the management console of Acronis and select 'Connect to a management

server'.


165

② Select 'Management server options' from 'Options' tab.


166

③ Select 'E-mail settings'.


167

④ Enter your information such as below number (1-4).




receiver.



e-mail.

1

2

3

4


168

⑤ Select 'Alert notifications'.


169

⑥ Select when to notify and select the type of alerts.

# When you select 'Select the types of alerts...', you can select the alerts such as

below figure.


170

⑦ After completion, select 'OK' button.


171

14.2 Computer option

You can receive the e-mail about the alert which occur in a server for backup.


① Boot the management console of Acronis and select 'Manage this machine'.


172

② Select 'Machine options' from 'Options' tab.


173

③ Select 'E-mail settings'.


174





receiver.



e-mail.

1

2

3

4


175

⑤ Select ‘Alert notifications’.


176

⑥ Select when to notify and select the type of alerts.

# When you select 'Select the types of alerts...', you can select the alerts such as

below figure.


177

⑦ After completion, select 'OK' button.


178

15 [Reference]Other Notification setting(SNMP)




Inc.

15.1 Management server option

You can receive the notification which occur the event in a management server by

SNMP.


① Boot the management console of Acronis and select 'Connect to a management

server'.


179

② Select 'Management server options' from 'Options' tab.


180

③ Select 'SNMP notifications'.


181


1: Check in the checkbox of 'Send messages to SNMP server'.




4: When you push the button of 'Send test message', you can send test message.

1

2

3

4


182

⑤ After completion, select 'OK' button.


183

15.2 Computer option

You can receive the notification which occur the event in a server for backup.


① Boot the management console of Acronis and select 'Manage this machine'.


184

② Select 'Machine options' from 'Options' tab.


185

③ Select 'SNMP notifications'.


186


1: Check in the checkbox of 'Send messages to SNMP server'.




4: When you push the button of 'Send test message', you can send test message.

1

2

3

4


187

⑤ After completion, select 'OK' button.


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Revision history

Update date Version Changes

2015/10/01 Ver.1.0 Ver.1.0 Established

2015/11/06 Ver.1.1 Changes

-Title name(StartupGuide → User’s guide)

-Name of a word ( EC → ECL)

2015/12/22 Ver1.2 Changes

-Merge operator guide with User’s guide

2016/03/01 Ver.1.3 Changes

-Chapter of 3.1 and 3.2 for changing how to apply for

enterprise cloud user's guide (acronis) · about acronis, should refer to the manual of...

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