Enterprise Business Processes and Reporting

(IS 6214)

MBS MIMAS 2009 / 2010

Wednesday 28th October

Fergal CartonBusiness Information Systems

Last week

• Buy process– Use of Excel is universal

• Problems of using Excel?– Tracability of transactions

– Debate centres on source of data, not issues

• Importance of revenue recognition• Apple Sales processes

– Local point of sale systems

– Upload to central data warehouse

– Reporting from data warehouse

This week

• Homework: could Apple use one system?

• Basic flows of information

• Sales versus Finance view

• What is integration?

• ERP integration of demand and supply

• Sales and manufacturing nomenclature

• Integration framework

Revenue recognition

• Goods must be shipped

• In some countries, goods must be received

• Sold does not mean cash collected

• Why would price differ between list and paid?– Discount– Error– ...

Single system for Apple?

• Pros– Real-time reporting– Standardisation of reporting format– Rules for revenue recognition established– One technology, one set of skills– ...

Single system for Apple?

• Cons– Cost– Distributors / retailers have own EPOS– Maintenance and global support– Technical latency (poor response time)– ...

Single system for Apple?

• Other solutions?– Interface from other systems?– Web based interface?– EDI?– ...

Basic flows of information

• Organisations are organised in a number of functional areas

• They carry out complementary missions

• They interact and collaborate in managing the organisation

• What are they called?

• What are their goals?

Basic flows

• Basic flows of information in business

• Finance – cash

• Sales – orders, customers

• Manufacturing – suppliers, raw materials

Sales vs. Finance views

• Sale concluded, revenue = € x

• Cash collected, receipt = € y

Discount level?Good payer?Paid in full?Paid when?

Basic flows

Finance Sales

Manufacturing

Basic flows

Finance Sales

Manufacturing

Inventory = common denominator

Finance Sales

Manufacturing

What is integration?

ERP integration: demand & supply

Production

DistributionSales

X

X

X

Model names (sales)Model Year-Month Scrolling device Capacity VeriPod touch (8 GB or 16 GB) 2007-09 multi-touch display 8 GB or 16 GB 1.1.1

iPod classic (80 GB or 160 GB) 2007-09 Click Wheel 80 GB or 160 GB 1.0.2

iPod nano (3rd generation) 2007-09 Click Wheel 4 GB or 8 GB 1.0.2

iPod shuffle (2nd generation) (1 GB) 2006-09 n/a 1 GB 1.0.3

iPod (5th generation late 2006) (30 GB or 80 GB) 2006-09 Click Wheel 30 GB or 80 GB 1.2.1

iPod nano (Second Generation) (2 GB, 4 GB, or 8 GB) 2006-09 Click Wheel 2 GB, 4 GB, or 8 GB 1.1.3

iPod nano (1 GB) 2006-02 Click Wheel 1 GB 1.3.1

iPod (5th generation) 2005-10 Click Wheel 60 GB 1.2.1

iPod (5th generation ) 2005-10 Click Wheel 30 GB 1.2.1

iPod nano (4 GB) 2005-09 Click Wheel 4 GB 1.3.1

iPod nano (2 GB) 2005-09 Click Wheel 2 GB 1.3.1

iPod with color display (60 GB) 2005-06 Click Wheel 60 GB 1.2.1

iPod with color display (20 GB) 2005-06 Click Wheel 20 GB 1.2.1

iPod photo (30 GB) 2005-02 Click Wheel 30 GB 1.2.1

iPod mini (4 GB Second Generation) 2005-02 Click Wheel 4 GB 1.4.1

iPod mini (6 GB Second Generation) 2005-02 Click Wheel 6 GB 1.4.1

iPod shuffle (512 MB) 2005-01 n/a 512 MB 1.1.5

iPod shuffle (1 GB) 2005-01 n/a 1 GB 1.1.5

iPod photo (40 GB) 2004-10 Click Wheel 40 GB 1.2.1

iPod photo (60 GB) 2004-10 Click Wheel 60 GB 1.2.1

iPod (20 GB Click Wheel) 2004-07 Click Wheel 20 GB 3.1.1

iPod (40 GB Click Wheel) 2004-07 Click Wheel 40 GB 3.1.1

iPod mini 2004-01 Click Wheel 4 GB 1.4.1

Model Model # Model # Model #10GB M8709LL/A M8737LL/A M8740LL//A

10GB M8976LL/A

15GB M8946LL/A M9460LL/A

1GB Black MA352

1GB White MA350

1st Generation iPod mini Models M9160LL/A M9436LL/A M9435LL/A

20GB M8738LL/A M8741LL/A

20GB MA079LL/A

20GB M9244LL/A

20GB M9282LL/A M9282CH/A M9282FE/A

2GB Black MA099

2GB Silver MA477

2GB White MA004

2nd Generation iPod mini Models M9801LL/A M9803LL/A M9805LL/A

30GB M9829LL/A

30GB M8948LL/A

30GB Black MA146LL/A

30GB U2 iPod MA452LL/A

30GB White MA002LL/A MA002B/A

40GB M9585LL/A

40GB M9245LL/A

40GB M9268LL/A M9268CH/A M9268KH/A

Model numbers (manufacturing)

Execution Scheduling

Control Planning

Performance visibility

Actual Plan

Resourcevisibility

Physical

Virtual

Integration Framework